Customer Service Superpowers with Hank Ebeling

Gym Business Coach Podcast · May 2, 2023 · 31m

In an industry where competition is fierce, such as the fitness industry, it can be challenging to stand out from the crowd.

However, one area where gyms can differentiate themselves is through exceptional customer service.

In this episode, Tim and Randy are joined by Hank Ebeling, who brings a unique perspective on customer service in our industry.

He has authored a book, "Crushing the Competition with Service," which stresses the importance of viewing customer service as a competitive advantage.

This approach emphasizes the importance of having strong leadership in place…