Within the Trenches Ep 605
Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.
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Episode topics –
What it's really like starting out as a 911 dispatcher and walking into dispatch for the first time
The unique skills and "dispatcher ear" needed to juggle intense calls and multitasking
Emotional impact and coping with difficult calls, especially those involving children
The importance of peer support and teamwork within dispatch centers
Advice for new dispatchers and Shanna's inspiration for becoming a…
The skinny
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