"Winning Deposits in the Chime & Revoult Era."- Dave Valentine, CXO Consumers Credit Union
In this episode of the Outlier Podcast, host Anurag Mukherjee sits down with Dave Valentine, Chief Lending & Experience Officer at Consumers Credit Union (Illinois), recorded live from Las Vegas. With 20+ years in financial services — including roles at BCU, Motorola Employees Credit Union (Andigo), and Wells Fargo — Dave shares hard-won lessons on running lending, marketing, and member experience inside one of the Midwest's most innovative credit unions.📌 Key Takeaways (Quick Answers)Q: How does Consumers Credit Union measure member experience beyond NPS? A: Through post-transaction surveys…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.