Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Couples Customer Service

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Phone Tap: Couples Customer Service · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: It's Brook and Jeffrey in the morning, and today we
• 0:02
  Speaker 1: call a guy who's been having an issue with his
• 0:04
  Speaker 1: air fryer and he's reached out several times to customer service,
• 0:08
  Speaker 1: but they haven't been very helpful. The thing is, I
• 0:11
  Speaker 1: predict this time they're going to be doubly helpful because
• 0:16
  Speaker 1: not just one, but two people will be addressing his concerns.
• 0:21
  Speaker 1: And that's some high quality assistance. No way, this is
• 0:25
  Speaker 1: going to backfire in your phone tap right now?
• 0:33
  Speaker 2: Hello?
• 0:34
  Speaker 1: Hi, is this Richard?
• 0:36
  Speaker 2: Yeah? It is who's this?
• 0:38
  Speaker 3: Hey?
• 0:38
  Speaker 1: My name is Grant. I'm calling from Amazon customer Care.
• 0:43
  Speaker 1: We received a message that you were having some issues
• 0:45
  Speaker 1: with an air fryer that you purchased from us recently.
• 0:49
  Speaker 2: I'm having an issue with like the time for itself
• 0:51
  Speaker 2: every time.
• 0:51
  Speaker 1: I'm sorry to interrupt you there, but at this point
• 0:55
  Speaker 1: in the call, I do need to let you know
• 0:57
  Speaker 1: I am working from home today, okay, and my wife, Cecily,
• 1:02
  Speaker 1: is also a customer care representative, so we'll be doing
• 1:05
  Speaker 1: the call together.
• 1:07
  Speaker 3: What hey, rich Hey.
• 1:10
  Speaker 2: That's my wife. I don't understand. It's a little confusing
• 1:15
  Speaker 2: to me right now. I'm sorry.
• 1:16
  Speaker 1: We're not trying to overwhelm you or anything here, Rich.
• 1:18
  Speaker 3: So let me just think of it as double the help, right.
• 1:21
  Speaker 1: Right, But Cecily Darling, you know what, why don't you
• 1:23
  Speaker 1: let me take the first portion of this call and
• 1:25
  Speaker 1: then I'll let you know when it's time to tag
• 1:27
  Speaker 1: in and take over. Okay, So let me know.
• 1:29
  Speaker 3: I love when you say that.
• 1:30
  Speaker 1: Yeah, all right, we're a team, you know, customer care team.
• 1:34
  Speaker 1: So okay, anyway, Rich, go ahead, wy don't you tell
• 1:37
  Speaker 1: me again about the problem that you're dealing with your
• 1:39
  Speaker 1: air fryer.
• 1:40
  Speaker 2: Well, like I was saying before, I'm having an issue
• 1:43
  Speaker 2: with like the time or itself that's not working the
• 1:45
  Speaker 2: way it's supposed to work. So I really understand what's
• 1:48
  Speaker 2: going on with this air fryer.
• 1:50
  Speaker 1: Rich. Hey, I'm sorry you need to stop talking when
• 1:53
  Speaker 1: you hear the bell because that's the cue for my
• 1:54
  Speaker 1: wife to tag in and take over.
• 1:56
  Speaker 3: What so, Rich, where were we?
• 2:00
  Speaker 2: Well, like I was saying before that, Okay.
• 2:02
  Speaker 4: I know that you were saying it before, but listen,
• 2:05
  Speaker 4: you're just gonna have to start from the very beginning.
• 2:08
  Speaker 4: You know, I've got you, but my husband is not
• 2:11
  Speaker 4: a great listener.
• 2:12
  Speaker 2: Well again, I just started telling you what was wrong
• 2:15
  Speaker 2: with the button. You put the timer on the rig
• 2:17
  Speaker 2: to you.
• 2:17
  Speaker 3: Know where the on button is? Maybe we should just
• 2:19
  Speaker 3: start there.
• 2:21
  Speaker 2: I mean, of course I know what the on button is.
• 2:24
  Speaker 2: That's why I'm sorry.
• 2:25
  Speaker 3: Sorry, Rich, I'm sorry.
• 2:26
  Speaker 4: This issue then is over my head and I'm gonna
• 2:28
  Speaker 4: have my husband just step back in.
• 2:30
  Speaker 1: Wait, hold on, I was just to you, yeah, can
• 2:34
  Speaker 1: you come jump back in here?
• 2:36
  Speaker 4: Rich?
• 2:37
  Speaker 3: Is the typical man doesn't even know where the on
• 2:39
  Speaker 3: button is.
• 2:40
  Speaker 2: I do know what the on button is.
• 2:42
  Speaker 1: That's human Okay, Sorry, what did you say? Is this
• 2:46
  Speaker 1: is this Darren?
• 2:47
  Speaker 2: Right?
• 2:47
  Speaker 1: What the inflatable lifeboat?
• 2:49
  Speaker 2: No, I'm talking about the air fryar all right.
• 2:52
  Speaker 1: The air fry. And you were telling us how satisfied
• 2:54
  Speaker 1: you are.
• 2:55
  Speaker 3: You know you tried to tell us he's an expert.
• 2:57
  Speaker 1: Well, well, well, honey, did you hear the ding? Remember
• 3:00
  Speaker 1: that means it's my turn to step in and help.
• 3:02
  Speaker 3: I'm going to bring this up in couples counseling later.
• 3:05
  Speaker 1: Hey, look, you bring up everything, don't you? You love it?
• 3:09
  Speaker 2: I don't want two people? Can I just get one?
• 3:11
  Speaker 1: Why would you want that? Because it's always better than one? Sorry,
• 3:16
  Speaker 1: it's just me, honey, I mean I zipped it.
• 3:18
  Speaker 3: And locked it and threw away the key like five
• 3:20
  Speaker 3: minutes ago.
• 3:21
  Speaker 1: All right, I'm buzzing you out again because.
• 3:23
  Speaker 3: Sorrd, because you never get to the point, say you.
• 3:25
  Speaker 1: Zip it, but you keep on talking.
• 3:26
  Speaker 4: So you haven't asked the man what's the problem with
• 3:29
  Speaker 4: the airframe?
• 3:30
  Speaker 2: But this is unbelievable.
• 3:32
  Speaker 1: I mean, I agree, No, he's agreeing with me.
• 3:35
  Speaker 5: I'm listening to a couple fighting and I could do
• 3:38
  Speaker 5: that at home if if I want to.
• 3:39
  Speaker 2: I mean, I don't get this.
• 3:41
  Speaker 1: Okay, Rich, I'm going to stop you there. This isn't
• 3:43
  Speaker 1: a fight. Okay. He may be right, you.
• 3:45
  Speaker 3: Know that maybe we should make up. I'm waiting for
• 3:48
  Speaker 3: your apology.
• 3:49
  Speaker 1: Do you not remember my love language? Honey? It's physical touch.
• 3:52
  Speaker 1: So you can go ahead whenever you're ready, can.
• 3:54
  Speaker 2: You guys please thought already.
• 3:56
  Speaker 1: She hasn't even started on me yet, Rich, What are
• 3:58
  Speaker 1: you doing?
• 3:59
  Speaker 2: I mean, I'm just drugging my air fry fix that's all?
• 4:02
  Speaker 1: Okay, you know, just give us a second here, Rich,
• 4:04
  Speaker 1: me and my wife have to make up before we
• 4:06
  Speaker 1: can do anything to help you.
• 4:07
  Speaker 2: So I don't want to be on the phone anymore.
• 4:09
  Speaker 1: Just have a nice kiss and we can move past.
• 4:11
  Speaker 3: Oh so sweet?
• 4:13
  Speaker 4: Okay, how much tongue do you want this time, sugar bear.
• 4:16
  Speaker 1: As much as I can handle? Bring it to me.
• 4:18
  Speaker 5: This is disgusting, man like what hmmm, hello teeth.
• 4:30
  Speaker 3: He always likes that you guys are.
• 4:32
  Speaker 2: Working in customer service and making out and make it all.
• 4:35
  Speaker 2: I don't know what you guys in doing, but you're
• 4:36
  Speaker 2: supposed to be helping me out.
• 4:38
  Speaker 1: I'm sorry, we need to stop your rich because it's
• 4:40
  Speaker 1: time for us to go over and speak with your
• 4:42
  Speaker 1: cousin Jason, who has an issue on the other line.
• 4:44
  Speaker 3: Oh now, he's got soft lips and he.
• 4:46
  Speaker 1: Does not mind hearing us make out.
• 4:48
  Speaker 2: What do you mean my cousin Jason on the other line.
• 4:50
  Speaker 1: I don't understand because we don't actually work for customer service. Dude,
• 4:54
  Speaker 1: you're on the radio right now on a show called
• 4:56
  Speaker 1: Brook and Jeffrey in the Morning. This is a phone tap,
• 4:58
  Speaker 1: you kid.
• 5:01
  Speaker 4: No, No, this is Brooke and that's Jeffrey and we
• 5:05
  Speaker 4: didn't really make out, so you shouldn't be too freaked out.
• 5:08
  Speaker 1: Honey. I gave it my best effort on that one.
• 5:12
  Speaker 2: You guys are crazy. I mean, what does Jason have
• 5:15
  Speaker 2: to do with this.
• 5:16
  Speaker 1: He emailed us because he said he was over at
• 5:18
  Speaker 1: your house recently. You were complaining about your air fryer
• 5:21
  Speaker 1: being broken.
• 5:22
  Speaker 2: Well, of course I'm complaining airfry sucks.
• 5:24
  Speaker 4: Well because it sounds like you haven't used the on button.
• 5:27
  Speaker 3: Did you try that?
• 5:29
  Speaker 2: Yes?
• 5:31
  Speaker 1: Well hold on, did you try the on button with
• 5:33
  Speaker 1: your tongue? That's how me and my wife like to
• 5:35
  Speaker 1: do it.
• 5:36
  Speaker 2: You guys are so freaky for me.
• 5:39
  Speaker 4: The week of every morning was fun tab weekday mornings
• 5:42
  Speaker 4: on
• 5:42
  Speaker 2: The twenties Brooke and Jeffrey in the morning