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Episode 13: Hard Jobs – Listening on the Front Lines of Healthcare
Some of the most important listening happens in the most emotionally demanding spaces. This episode launches a new subseries within our “How to Listen” chapter: Hard Jobs, conversations with people working in some of society’s most demanding roles. In this episode, AWP Creative Director Amy McCampbell sits down with Anthony, a healthcare complaints specialist responsible for handling hundreds of patient concerns across a large hospital network, to explore what it means to listen when emotions are high and solutions are not always possible. Through stories from the front lines of healthcare…
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