Creating a Great Customer Service Experience with Expert, Laurie Guest
In this episode, Roxanne engages in a captivating conversation with Laurie Guest, a customer service expert. They delve into Laurie's unique journey and her book "10¢ Decision How Small Changes Pays Off Big". The duo discuss the critical role of customer service training, leadership, and metrics in business improvement, and address challenges faced by middle managers.
With all of the options in today’s market, great customer service is a valuable commodity. On this episode of Authentic Living with Roxanne, we welcome Laurie Guest who will share her experience and strategies on how to keep…
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