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114. The Hidden Cost Of Undertraining Your Team
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In this episode of The Complete Agent Podcast, James Kendall is joined by Michelle Smith and Ian Storey for a conversation focused on training, culture, leadership and what actually drives long term growth in an estate agency. Alongside a quick catch up on the week’s listings, sales and market conditions, the discussion goes much deeper into why so many agencies stagnate despite doing the basics well.
A major theme throughout the episode is that training is not an event, it is a habit. Michelle explains why most agencies get this wrong, confusing one off sessions or tick box…
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