Ep. 30 - From One Size Fits All, to Merchant-First: The Modern World Business Solutions Channel & Tech Revolution
In this episode, hosts Grant Evans and Justin Hanna are joined by Warren Whitfield, Founder & CEO of MWBS, to unpack what’s broken in merchant services — and how the channel model needs to evolve.Warren shares his journey from sales into entrepreneurship, explaining the moment he realised the market had become too crowded, too confusing, and too focused on acquirer-first models. The conversation explores what merchant-first really means in practice, and why transparency, choice, and better partnerships matter more than ever.They dive into the reseller and multi-acquirer model, the role of…
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