Latest / Closing Sales in Nigeria - Sales For The Nigerian Business Person: The Sales and Marketing Blueprint / Content that Converts: Crafting Value for Business Growth
Transcript
- 0:01Hello and welcome to the show. I'm out and about on a Monday
- 0:05morning, a wonderful rainy Monday morning over here in
- 0:08Abuja. So let's get straight down to
- 0:10business. The question that I'm going, OK,
- 0:13this is not a question because I've gone off of the questions
- 0:16and I'm running through a list of stuff that I came up with a
- 0:19while ago that I thought would be useful for you guys to hear
- 0:23about over here on the podcast. That even though they are not
- 0:27specifically related to sales, you can see how if you do these
- 0:33sorts of things, right, they should help you increase the
- 0:36number of profitable conversations that you're having
- 0:38with people on a daily basis. And then of course, the more
- 0:41profitable, more fruitful conversations you're having with
- 0:44people every day, hopefully at the end of the week, at the end
- 0:46of the month, you should be having an increase in your
- 0:50coffers. So that's the idea behind it.
- 0:53So yesterday, I can't remember what we spoke about, but I think
- 0:56it was content related and I think it's also similar to what
- 0:59it is that we're going to talk about today.
- 1:02So this is your first time of listening to the podcast.
- 1:04Once you're done listening to this episode, rewind or skip
- 1:07back, listen to yesterday's episode so you have a larger
- 1:10context of what it is that we've been talking about.
- 1:13Yes, what we spoke about yesterday was content related.
- 1:16And today we're going to look at how to create a valuable content
- 1:19to grow your business. Aha, yesterday, yes, content is
- 1:23king. That's what we spoke about
- 1:24yesterday and then today, how to create valuable content to grow
- 1:27your business. And then of course, there's
- 1:28going to be some overlap. There's going to be some
- 1:32bleeding for stuff that we discussed yesterday and today.
- 1:34So first time listening to the show, skip back, listen to
- 1:37yesterday's and you'll get more Nuggets of value out of that.
- 1:40Now Speaking of value, because I just said Nuggets of value,
- 1:44we're talking about how to create valuable content.
- 1:47So the keyword here is value. So I might as well just go ahead
- 1:51and look at what value means because a whole bunch of you are
- 1:54going to see stuff on the Internet like if you want to
- 1:56build your business, create valuable content and then you
- 1:59just hit the road. You know, you get your laptop,
- 2:01you get your microphones, you get your camera, you get your
- 2:04whatever, and then you start producing what you think is
- 2:06valuable content. But that's not a good way to
- 2:10start off any enterprise because you need to be clear on what it
- 2:13is you're doing from the get go. Because like that wise saying
- 2:17says, OK, well, I can't remember that why saying?
- 2:20But the whole point of the some of the wisdom literature about
- 2:24all this stuff is you need to know where it is that you're
- 2:26heading to before you take the first step.
- 2:28Because if you're not clear on where you're heading and you
- 2:31take the first step, you don't know if you're heading in the
- 2:33wrong direction. So that's the gist of the whole
- 2:35thing. So we need to start off by
- 2:37figuring out what is value in the 1st place before we start
- 2:41trying to create valuable content.
- 2:44Now some of you are going to say valuable like obviously it means
- 2:48what is good, obviously it means what is best and I would agree
- 2:52to value what is good, what is the best.
- 2:55The problem is a whole lot of us start trying to create valuable
- 2:58content by producing what we think is valuable.
- 3:03We start off having the conversation in a self
- 3:05referential kind of way. So what that means is you have a
- 3:08young man like me who wants to put out valuable content to
- 3:11promote his business and so the person starts off by doing what
- 3:14they think is valuable. In other words, I would start
- 3:17off doing what I think is valuable.
- 3:20And I must confess, yes, me doing this podcast talking about
- 3:24sales and business development, this is what I think is valuable
- 3:28because apparently what the market think is valuable is
- 3:31motivational stuff. Aspire to acquire so that you
- 3:34can refire and blah, blah, blah. Because people who make those
- 3:37kinds of podcasts, they, they get that's where the attention
- 3:43is at, let me put it that way. So yes, I'm starting off on what
- 3:46I think is valuable. Yes, so I confess I'm doing the
- 3:49same thing. But however, because I'm looking
- 3:51at things from a sales and business development
- 3:53perspective, I always remember that there's a business context
- 3:56to these sorts of things. And of course, when we're
- 3:58talking about business context, it is not me that is the guiding
- 4:02lights, but it's the audience, the people that I'm trying to
- 4:04talk to. Because you can't sell something
- 4:08that the market doesn't find to be valuable.
- 4:11It's one thing that you're going to learn community business.
- 4:14So if you think you've invented something that is the latest,
- 4:16the greatest, the nicest, the fastest, the whatever best, but
- 4:20the market disagrees, then you're not going to move
- 4:23forward. So from a sales and business
- 4:26development perspective, we learn to take our traction, we
- 4:29learn to take our signals, we learn to take our growth
- 4:33opportunities or whatever from what the market says.
- 4:36And so it is because of that that those of us who have
- 4:39traditional sales and business development backgrounds or
- 4:43trainings, we look at value through the lens of the
- 4:45customer. And in that case, value.
- 4:49You can look at value through different frameworks.
- 4:52In fact, there's one that I like that was come up with by Victor
- 4:56Antonio. He is an American sales trainer.
- 4:59I think he's from, I think he's from Compton, you know, the same
- 5:03neighbourhood as Ice Cube Abby. Is that Ice Cube Abby iced tea.
- 5:07Well, I know he's from same neighbourhood as one of the
- 5:09Ices, honestly, ISIS, I don't mean ISIS, not ISIS, not the
- 5:15terrorist network. I mean ISIS as in ICE and then S
- 5:18because it's ice cube. And then there's ice ice T
- 5:21that's for those of you who are seventies, 80s kids maybe, OK,
- 5:26no 90s kids, you will know about ice cube and ice T.
- 5:29So yeah, he's he's from that neighborhood, but he graduated
- 5:33with a degree in physics, Sharp boy, graduate degree in physics
- 5:38or something like that, but got tired of an engineer career.
- 5:40Once you realize that sales people make more money and then
- 5:42that's how you transition into sales.
- 5:44And I came across some of his material on the podcast I
- 5:48listened to from time and time again.
- 5:50So Victor Antonio, he is also big on YouTube.
- 5:54So for those of you who don't like podcast, you rather consume
- 5:57stuff on YouTube, check out YouTube Victor and Tonio
- 6:01Antonio. So he talks about the value
- 6:06matrix that is the three FS. Now, even though he calls it the
- 6:09three FS, strictly speaking, only one of them is an F because
- 6:14the other one is Aph and the other one is APS.
- 6:17So the value matrix is either physical or financial or
- 6:23psychological. In fact, that last one shouldn't
- 6:25even be an F because that's not even an F sound.
- 6:27But anyway, for fun of it, he calls you three FS.
- 6:29So let's view more Victor Antonio and go with his 3F
- 6:32framework. So physical, financial,
- 6:34psychological, and you should be talking in terms of benefits.
- 6:38So the content that you're going to produce or when you're
- 6:40talking about your business or talking about your service or
- 6:42talking about your whatever, you're trying to talk in terms
- 6:45of what is the physical benefit that somebody is going to get?
- 6:49What is the financial benefit that somebody is going to get?
- 6:52What is the psychological benefit that somebody is going
- 6:56to get from interacting with your business content,
- 6:59interacting with your product, interacting with your service,
- 7:01interacting with your whatever that you're trying to put out
- 7:03into the universe, as we say these days.
- 7:06So physical benefits, I guess that it's obvious, you know, you
- 7:10have something nice, you have something sweet.
- 7:13You will get stronger, you will get sexier, you will get more
- 7:15beautiful, you will grow taller, you will have a bigger bum, bum,
- 7:20you will, you know, whatever. So that's physical.
- 7:23Then financial, you're going to make more money, you're going to
- 7:25double your income, you're going to triple X, you're going to
- 7:28increase your savings, you're going to save on costs.
- 7:32You're going to OK, I run out of ideas, but you get the gist when
- 7:37it comes to financial. So those are benefits.
- 7:40Then psychological, you're going to be happier, you're going to
- 7:42be more in love, you're going to be full of Wellness.
- 7:45You're going to be at peace, you're going to be living your
- 7:50best life, you're going to be you get the gist.
- 7:54So in putting our business content, those are the kind of
- 7:56things that we're trying to hit with the content, physical
- 7:59benefits, financial benefits and psychological benefits.
- 8:03And like I said, when it comes to business, we are not being
- 8:05self referential. So we're looking out to the
- 8:07market. So we're talking in terms of
- 8:09benefits of what other people find valuable.
- 8:14So it's not what I find valuable, it's what other people
- 8:17find valuable. And that's one mistake.
- 8:20Then I find my brothers and sisters in the tech space quite
- 8:23haven't gotten yet. Because I can remember being at
- 8:26one program where this guy was talking about how he had just
- 8:29sold something to what's it called The the they do mobile
- 8:37phones in there in the east. They're in Abuja.
- 8:41They're in Lagos. Slot.
- 8:43Yeah, Slot, I think Slot is nationwide now.
- 8:46I think they're nationwide now. I think I heard that they even
- 8:48in Kano. So yeah, so Slot sells mobile
- 8:53phones. In fact, that's where I got,
- 8:54this is my mobile phone from my Jomi 13 CI got that from Slot in
- 8:59Abuja and Central Business district.
- 9:01So the fellow was talking about how he had sold something to
- 9:04Slot so that the receipts that people get that be the invoicing
- 9:09or whatever it is, all that paperwork, you know, when you
- 9:11buy your brand new phone. He had done the whole thing so
- 9:14that he has sold it to a particular branch so that the
- 9:18receipts wouldn't be physically printed up on paper.
- 9:21It will be generated via e-mail and sent to the customer's phone
- 9:24or something like that. I can't remember the details.
- 9:27And this guy was talking about environmental sustainability and
- 9:32blah, blah, blah and or what not.
- 9:34And in my mind, I was thinking, look, this young man, you've
- 9:36lost the plot. You think that this guy in slot
- 9:39bought this thing because he's environmentally conscious.
- 9:42But as a business, as a business operator, I could tell that the
- 9:46reason why the person bought it is because of the savings, the
- 9:52financial savings that you will get.
- 9:54Now, of course you don't save. You don't.
- 9:57It's not that expensive when you buy all these small, small rolls
- 10:00of paper for the POS and for the receipt machine and everything.
- 10:02So it's not expensive. You're buying this thing five,
- 10:04500-8800, you know something like that.
- 10:06It's not, it's not expensive. But The thing is when you have a
- 10:10couple of franchises around the nation, let's say there are 20
- 10:14slot offices in Abuja and maybe another 20 or 30 in Lagos and
- 10:18then how many in the East and then how many in Kano.
- 10:22If you are able to save 5500 eight, 800 on a weekly basis on
- 10:27reams of paper multiplied by the number of offices, then you
- 10:30know, it adds up to a whole bunch.
- 10:33So you know, he kept talking in terms of environmental
- 10:37sustainability, the planet and blah, blah, blah.
- 10:40And I really don't think Nigerians are there yet.
- 10:42So I think for people who are buying this sort of solutions,
- 10:44they are thinking about it more from the either operational
- 10:48efficiency, like OK, this thing is automatic.
- 10:50My sales boy, my sales girl, they just key into the thing,
- 10:53into the system and then it's all there.
- 10:55And then we're not spending 5500 every week buying money on the
- 10:58POS rooms of paper and this and this and that and that.
- 11:02But the fellow kept talking about this thing in, in, in
- 11:07terms of sustainability. Now I've been looking out at
- 11:11slot offices. So the last time I was there, I
- 11:13was looking to see if there was any change.
- 11:14And of course, we're still using the paper system.
- 11:16So I guess that thing didn't quite catch on.
- 11:19I think maybe he was able to sell to one location, but he
- 11:22wasn't able to sell to others. And I think it's because he was
- 11:24speaking about it in the wrong terms.
- 11:26So we have to speak in terms of what people find to be valuable.
- 11:29So you might be in the tech space and truly, truly, truly
- 11:32what you're trying to do is you're trying to save the
- 11:34environment. But if you're in a place like
- 11:35Nigeria where people don't give a hoot about the environment,
- 11:39the average person is just trying to live.
- 11:40So if people don't care about those sorts of things, you need
- 11:44to start speaking in terms of what they find valuable.
- 11:47So if you walk into a slot office or another business and
- 11:49then you start talking about the environment and sustainability,
- 11:52but he said you go in there saying, hey bro, how are you
- 11:55doing? I just came from another slot
- 11:56office and I was able to sell the solution to them.
- 12:00With this solution, I've been able to save 30,000 naira every
- 12:05month of their business expenses.
- 12:07Is this something you're interested in looking at?
- 12:09You know, that is a different conversation.
- 12:12So you can not only leave Slot have that conversation, you can
- 12:16now go to another place like let's say office is office and
- 12:20more in Abuja, the cell stationary office and more.
- 12:23You can now go to office and more.
- 12:24And that will be the same conversation that you have with
- 12:26them. Like look, I just came out from
- 12:28slot. They're able to buy this system
- 12:30from me and I've been tracking over the last three months, I've
- 12:33been able to save them on average 40K every month in
- 12:36operational expenses. You know, is this something
- 12:37you'd be interested in having a look at and you'd have people be
- 12:42willing to have conversations with you because you're talking
- 12:45in terms of what it is that they can understand.
- 12:48So instead of going there talking about the environment,
- 12:50you come here, you talk about money because of their business
- 12:53operation. My guess is money might be one
- 12:57thing to hit them from the beginning.
- 12:59So, but bottom line, in our general business approach, not
- 13:02just in our business approach but also in producing content
- 13:06online, we should be speaking in those terms.
- 13:08What are the physical benefits? What are the financial benefits?
- 13:11What are the psychological benefits?
- 13:13And the benefits should not be benefits that you think are
- 13:16valuable, but benefits that the other person finds to be
- 13:19valuable. So that is what you should be
- 13:21addressing with your content. So back to the example that I
- 13:25gave yesterday about the lady who does what was it skin care?
- 13:32So skin care for mums between the ages of X&YI can't remember
- 13:36the the age range and especially those who are new mothers who
- 13:40have just given birth, who have two or three children, but with
- 13:42children not older than 12. Yeah, because we did the ICP
- 13:47exercise. And so looking at WhatsApp
- 13:50messages, receipts, you know, receipts, payments that people
- 13:54had made and stuff, we're able to figure out that, oh, OK,
- 13:57these are the best people. These are people where you're
- 14:00getting most of your money from. So this is who you should be
- 14:02targeting, your content should be targeting.
- 14:04So that kind of online content now should be around physical
- 14:09benefits. You're talking in terms of the
- 14:11mummies mummy. If you buy my cream, if you buy
- 14:13my soap, this is how it will make your skin feel.
- 14:16This is how it will restore you to your pre pregnancy glow.
- 14:20Or this is how cream or soap will help you adapt to this new
- 14:24skin type that you have now. Physical benefits, what else?
- 14:28This cream will keep baby skin nice and smooth.
- 14:32Say bye bye to nappy rash. This skin will keep baby's skin
- 14:37tone even. By the way, I really don't think
- 14:41we should be coming up with skin care products that should be
- 14:43making baby's skin smooth or even or lightening or toning
- 14:49because there's a time for all that.
- 14:51When we're grown up, we can all worry about whether our skin is
- 14:54even, whether it's toned or whether it's, you know,
- 14:56whatever. So if I start bleaching right
- 14:59now, oh, by the way, I don't bleach.
- 15:01I'm not naturally light skinned, although my wife and my children
- 15:04disagree. I think I'm light skinned.
- 15:05My my wife says I'm I'm black, my children say I am brown.
- 15:09But anyway, that's topic for another day.
- 15:12So if I'm bleaching or I'm turning, that's me.
- 15:17I'm an adult. I can decide.
- 15:19I really don't think it's a good idea for us to start bleaching
- 15:21our babies and start turning our babies.
- 15:24So for you mommies and daddies out there, you know, you have a
- 15:29three month old, a six month old, I think it's too early to
- 15:34be thinking OK, baby has a dark spot or baby's knees are too
- 15:40black or whatever. Just leave all those stuff for
- 15:43now. And I'm not a doctor anyway, so
- 15:45speak to your doctor. So I was like, yeah, so your
- 15:48content will be talking about physical benefits.
- 15:51So mommy, this is how your going to be restored baby.
- 15:53This is how your going to be retired restored.
- 15:55Say bye bye to nappy rash. You can also speak in terms of
- 15:58financial benefit. You can say, hey mommies and
- 16:00daddies, I know that you're used to buying imported cream from
- 16:04Johnsons and Johnsons at 150 K every month.
- 16:07But I have this Nigerian alternative which is EPCMPVF
- 16:13something 13 with sunscreen, everything, Navdark number,
- 16:16blah, blah, blah, which is just as good as Johnson and Johnsons,
- 16:20in fact even better because we use local sheer butter and
- 16:23something, something, something in our products.
- 16:26And if you use our products, you're going to be able to save
- 16:29on half the amount that you do from importing all these things
- 16:32from Johnson and Johnson's in the UK and America.
- 16:34So the typical Johnson and Johnson's bottle goes for 12,000
- 16:39naira for 100ML. But we have been able to come up
- 16:44with a superior product and you're only going to spend 65
- 16:48per bottle, you know, blah, blah, blah.
- 16:49So that is also a possible angle that someone can take in trying
- 16:54to promote their business. So you see that there's
- 16:56financial benefit there. And then of course, the
- 16:58psychological benefits for people who are involved in this
- 17:01space. This is one thing that they key
- 17:03in very well on. So they always talk about how,
- 17:05you know, when you're talking about somebody's skin being
- 17:11replenished or somebody's whatever being replenished,
- 17:14you're, you're tapping into all those things about Wellness,
- 17:17about beauty, about, you know, all the emotional, the
- 17:24Metchetram, etcetera. So all the emotional everything.
- 17:27So yeah, you can also create content around psychological
- 17:30benefits as well. So that is one concrete example,
- 17:34continuing from yesterday's example, about how you can put
- 17:38out content that addresses the physical benefits of what it is
- 17:41that you do, your physical benefits of your product, your
- 17:44service, the financial benefits, the psychological benefits.
- 17:47And that is the kind of content you should be creating.
- 17:49And this is where it ties to yesterday's episode.
- 17:51That is why I was proposing in yesterday's episode that look to
- 17:55increase your sales, we should be paying more attention to
- 17:57educational content and not so much on the entertaining
- 18:01content. If you can do infotainment,
- 18:03that's good. If you have the talent.
- 18:06I don't have the talent to do infotaining content, so I can't
- 18:09talk to you guys about that. But I can talk to you guys about
- 18:12educational content. And I think this is the reason
- 18:14why we should do educational content because it allows you to
- 18:16hit these benefits. What's the physical benefit,
- 18:21What's financial benefit? What's the psychological
- 18:23benefit? And you can see how if you
- 18:26listen to yesterday's episode, you know, when I was talking to
- 18:30the Abuja business ladies, particularly those of them in
- 18:33the business space, you can see how going on Tiktok and on
- 18:37Instagram and producing pointing videos or producing twerking
- 18:41videos or grinding videos or whatever videos, you know, just
- 18:44doesn't help. Because if you do the twerking
- 18:48thing or the pointing challenges or the OR whatnot, young men
- 18:51like me will watch them because we're getting some kind of
- 18:55benefits, you know, watching pretty ladies grind all day.
- 18:59So yes, we are getting some kind of benefits.
- 19:01But The thing is the mummies between the ages of X&Y who have
- 19:06children that are between three months and 12 years and who need
- 19:11the whatever, they are not going to get anything out of your
- 19:13pointing video. Well, except if you make the
- 19:18pointing video. OK, Yeah.
- 19:19Now that would be an example of infotainment where the music is
- 19:22playing and then you're pointing.
- 19:23And then the caption might be three ways to improve the to
- 19:28improve three ways to cure your nipple rash, for instance.
- 19:32That's for all those of you who are mummies who are
- 19:34breastfeeding. So that might be the caption on
- 19:35the video, Three ways to cure your nipple rash.
- 19:38You point up, that's the caption.
- 19:39Then you point to the left and you flash the first benefit, you
- 19:43point to the right, flash the second benefit, pointed whatever
- 19:48the third benefit, and then you pointed the bottom of the screen
- 19:50and then it says clicking the link below to find out more or
- 19:54click the link below to purchase or something.
- 19:56So now that is infotaining content.
- 19:58So yes, if you can find a way to do that, then sure, no problem.
- 20:02So that's the reason why I say educational content because
- 20:04it'll allow you to speak in terms of these benefits.
- 20:08And really, no matter the business that you're involved
- 20:10in, even for those of us who started off in the wedding and
- 20:12the event space, we're pretty much doing the same thing.
- 20:15Physical benefits, wedding photography, I cannot think of
- 20:18that right now, except if, you know, having the frames up in
- 20:23your house and making your living room look real nice and
- 20:25look real beautiful. I guess that's a physical
- 20:27benefit. I'm not sure.
- 20:29But the whole bunch of us in the wedding space back then,
- 20:33photographers who started off, we pretty much were leaning
- 20:37strongly between financial benefits and psychological
- 20:39benefits. So financial benefits, some
- 20:41people saying, you know, you don't have to spend hundreds of
- 20:44thousands seeing this photographer, seeing that
- 20:46photographer, you know, go with me because I'm more value for
- 20:51money, you know, wed no wedding photographer was saying I'm
- 20:54cheaper than so on. So yeah, they say I'm more value
- 20:57for money. So yeah, go with me because I'm
- 20:59more value for money. That's financial benefit.
- 21:01And then there's a whole psychological benefits.
- 21:03You know, you're talking to Brad up about how ideas about the
- 21:07kind of portraits that you can come up with, how you're going
- 21:09to help them slay. OK, well, I'm not sure what the
- 21:14current slang is, but back then, you know, we used to have slay
- 21:17Queens. You know, people wanted to slay
- 21:19and people wanted to. What's it called?
- 21:23Did it break the Internet? I can't remember.
- 21:24It's an old slang anyway, So, yeah.
- 21:26So back then, people wanted to slay and people wanted to break
- 21:28the Internet. I'm not sure what it's called
- 21:30today. So those would have been the
- 21:31terms which would have been talking about how we are value
- 21:34for money and about how we're going to create those kind of
- 21:38wedding images that would help you trend and help you sleep and
- 21:40help you everything. So yeah, we're all speaking in
- 21:43those terms. So summary, 20 minutes.
- 21:45Let me bring this thing to a close to grow your business,
- 21:48create valuable content. The whole point of the content
- 21:50is that people see it, people like it, they find it engaging,
- 21:53they share to other people. And then people who have the
- 21:58problem, we'll now reach out to you.
- 22:01You guys start having conversations, you end up doing
- 22:03business, I'm sorry, doing business together.
- 22:05But that only works if you're putting out things, if you're
- 22:08putting out content that is of value.
- 22:10And yes, value should be what is good or what is best, but what
- 22:13is best is not about you. It's about what the market
- 22:15thinks is valuable. So we should be doing a research
- 22:18and keeping an eye out to try and eyes and ears out to try and
- 22:21figure out what does the market think is the physical benefit of
- 22:24my product or my service, the financial benefit of my product
- 22:26or my service, the psychological benefit of my product or my
- 22:29service. And then we should find ways to
- 22:31make sure that our content talks exclusively in those terms,
- 22:35which is why I say, please do educational content, don't do
- 22:38entertaining content, except if you can find a way to do
- 22:41infotainment, which is both. So if you can find a way to to
- 22:46work on Tiktok and still educate people at the same time, let me
- 22:49know. I give up my contact details all
- 22:52the time. So send it to me.
- 22:53Let me see how you can make that work because I don't think that
- 22:56can work. Yeah.
- 23:00So that's you pretty much. Then reach out to me.
- 23:03Connect with me on WhatsApp. My phone number is 08064662140.
- 23:10The country code is +234. And then please connect with me
- 23:13on LinkedIn. My name is Tavishima Ayede.
- 23:15I'm the host of the show. I love hearing from you guys.
- 23:18You can confirm the spelling of my name if you're trying to
- 23:20search for me on LinkedIn from the link.
- 23:23We're currently listening to this episode.
- 23:24My e-mail address is there for those of you who are e-mail
- 23:26people. But yeah, you reach out to me on
- 23:29LinkedIn, you definitely will hear from me in 24 hours.
- 23:31You reach out to me in WhatsApp, you definitely will hear from me
- 23:33in a couple of hours. You know, 48 hours, four to
- 23:37eight. Sorry, not 48 hours.
- 23:39So thank you very much for your time and attention.
- 23:41I'll catch you guys at the next episode.