Cultivating Operations and Culture in a Digital-First Environment with Anna Counselman
Anna Counselman views operations through the lens of the customer – that is, understanding the customers’ pain points and ensuring solutions make it onto the product and engineering roadmap.
It’s all about uncovering how to make your product or service better by rallying the relevant teams—product, engineering, and ML—around the single goal of empathizing with the user and solving their problems.
As the Co-founder and Head of People & Operations at Upstart, Anna Counselman knows this process intimately. She shares how Upstart approaches product development and navigates the new era of hybrid…
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