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HubSpot Customer Agent: where should it go live first? | Shipped Aug 2026
Your customer agent might be live on the easiest channel, not the one where customers are actually waiting. HubSpot's customer agent now reads your conversation data and recommends which channels to deploy it on first. We cover who gets it and what it costs, the 30-conversation threshold, the six numbers on the Channels page, the office hours setting that skews them, the Risk and Opportunity badges, Impact breakdown, why it matters, and a six-step plan for a support director with no evening staff.
Who it's for: support operations leaders who own the customer agent, RevOps admins who check…
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