Latest / The DEX Show: A Show for IT Change Makers
The future of ITIL & DEX (w/ Matt Beran)
Matt Beran (Sr. Product Marketing Specialist at InvGate and host of the Ticket Volume podcast) joins the show to discuss various aspects of the confluence of digital employee experience (DEX) and service management.
The crew explores key elements of delivering a good digital employee experience, such as meeting employees where they are and balancing freedom and autonomy with supportability and cost-effectiveness. They also touch upon the link between employee experience and customer experience, highlighting how happy employees can positively impact the quality of products and services.
They…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.