Latest / The AI Adoption Podcast
AI Agents Overlaid On Fragmented Processes Create Digital Clutter, Not Value
This is Part Two of a two-part conversation, and it moves from the global picture to adoption inside the organisation.
Ericson Chan, Group Chief Information and Digital Officer at Zurich Insurance Group, makes the case that boards should judge AI by the value it delivers across a portfolio, not by a pipeline of individual projects, proofs of concept and use cases.
Ericson explains that agents mark a shift from generating content to executing work, so an unreliable answer can become an unreliable action inside a business process. For now, Zurich orchestrates its agents through a deterministic…
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