Scaling AI in Service Organizations with Carolynn Smith | Prudential Financial Inc.
In this episode, Shirley Macbeth sits down with Carolynn Smith, Head of US Service at Prudential, to discuss how AI is reshaping the way Prudential’s service organization delivers outcomes for employees and customers. Carolynn shares insights into how her team is embedding AI within their workflows, leveraging it to improve both employee and customer experiences.
You will hear about the key role frontline employees play in AI adoption, how AI is integrated into service journeys, and the importance of measuring AI outcomes for scaling. Carolynn also reveals how the U.S. Service organization is…
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