99: Keys to Customer Success: Humans Welcome. w/ Ryan Schwartz & Kyle Hardaway
Relationships are built with intention.
This week we sat down with Ryan Schwartz and Kyle Hardaway from Terminus to discuss customer success.
There are several strategies these gentlemen use to humanize communication and ensure customer success, one of which is the use of video. According to Kyle and Ryan,
Video humanizes communication by allowing us to read body language and put a face to our communication.
It breaks down physical barriers and allows us to get to know clients
It is less formal, making way for people to be more authentic
It allows for us to be “an extension of their team”
It…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.