Latest / The Human Factor: Exploring the Intersection of Humanity, Technology, and Transformation
Episode 010 Measuring the Human Factor - When Surveys Lie and Behavior Reveals the Truth
Why do transformation initiatives fail despite dashboards showing 82% employee support? Because we're measuring the wrong things.
In this episode, Kevin Novak reveals the measurement crisis hiding in plain sight: a consistent 40 to 50 percentage point gap between what people say they'll do and what they actually do. Drawing from real consulting experience where behavioral data exposed that only 31% of employees were genuinely adopting a change that surveys claimed 82% supported, Kevin introduces the four domains of human factor measurement that make psychological readiness visible and…
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