Latest / The Relentless Pursuit of Winning Podcast / The Human Advantage: Why Relationships Will Win in the AI Era | Cory Blumenfeld

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The Human Advantage: Why Relationships Will Win in the AI Era | Cory Blumenfeld · The Relentless Pursuit of Winning Podcast

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  The human experience becomes a premium tier.
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  If you're a company and everything is fully automated,
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  people understand that you implemented that experience because it's cheaper.
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  I think there is nothing more valuable than building relationships.
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  Again, it comes back to the world that we're living in.
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  Everything
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  Mm-hmm.
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  feels automated, everyone's looking for just the quick solution.
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  Yeah.
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  When that happens, people get fatigued,
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  people get tired of it.
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  You're more likely to succeed when you connect with the person based
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  on their personality type, work style,
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  and communication style.
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  Are you going to vibe with this person?
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  Because if you don't,
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  then it doesn't matter what their skill set is.
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  Hey folks, welcome to another episode of the Relentless Pursuit of Winning Podcast.
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  My name is Rick Meekins. I'm your host today and in our studio
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  we have Cory Blumenfeld. How are you today,
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  sir?
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  I'm good, Rick. I'm good. And we had a great conversation before this,
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  so I'm pumped up 'cause I know this is gonna be a great chat.
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  we just vibe off of each other.
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  But hey everyone, it's a pleasure to meet you and excited to to share more.
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  Awesome,
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  awesome, awesome folks. Before we get to it,
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  if you would please like, subscribe,
• 1:19
  hit the bell so you you can get updates every time we drop a new episode.
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  And without further ado, let's get to it.
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  So Cory, as we ask all of our guests,
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  give us a little background, who you are,
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  what you do, and why you do what you do.
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  Yeah, okay. So I'll focus more on on what I do today,
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  but let's let's just get the whole story.
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  I'm gonna keep it to like two minutes if I can.
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  Okay. I wish I was gonna be a doctor.
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  Sound good. You wanna be a doctor?
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  ~ in I thought I was gonna be.
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  Like that's all all
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  my parents told me I could be as as a kid and and that's the only thing
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  I knew growing up. I had my little medical bag that I got from my grandfather.
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  He was a doctor, so I'd run around the house.
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  Anyways, went
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  Right.
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  to school, I was in university,
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  pre-med program, and yeah, kinda burnt out,
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  a lot going on at home. I was just
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  So a lot lot happening. and you know,
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  I I started taking a course entrepreneurship for science students.
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  Okay. Let's look back before this.
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  Before this, I didn't call them businesses that I started.
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  So I had like would sell lemonade,
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  I would sell bracelets I'd make with my sister,
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  we'd sell sports cards in front of the house.
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  Like I would just always sell.
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  I used to go door to door and sell I'd I'd rake leaves in the fall,
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  shovel
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  Yeah.
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  snow in the the winter. I'm from Toronto,
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  Canada. A lot of snow.
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  It was it was fun as a kid making all the money for for candy.
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  Okay, so I did that. Those weren't businesses.
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  Then one summer, before my last year of school,
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  I started a driveway repair business,
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  right? And it wasn't a business.
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  I just wanted to make extra money.
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  I got an odd
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  Mm-hmm.
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  job, I saw folks I saw how the the guys I was working with were doing it
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  and I was like, I could just do this myself.
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  Why am I going door to door and giving them everything?
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  I could just do the whole thing with a friend and just
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  make
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  ~ ~ a hundred percent of the profits with with my friend and just split
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  it fifty fifty. So we did that.
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  Wasn't a business. So I take this course.
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  Okay. Now I'm in this course, entrepreneurship for science students.
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  And, you know, we're talking and he's like,
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  well, what's a business? Is this person an entrepreneur?
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  And I was like, I've always been an entrepreneur.
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  Okay. This it I it never s really stuck with me because my family,
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  everyone told me, okay, you have to get a degree.
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  And once you have that degree,
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  that piece of paper, you can do whatever you want.
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  Yeah.
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  So
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  ~ ~ I I'm just I'm in this co course and I'm like,
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  wow, I don't want to be a doctor anymore.
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  I want to be an entrepreneur. and my professor was telling me the whole time,
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  it's like, okay, you know, Cory,
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  why do you want to be a doctor?
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  I want to help people. He's like,
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  Well, you know, ~ can help a lot of people if you're an entrepreneur.
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  Imagine creating a product for the healthcare system that helps the entire system.
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  And I was like, Yes, that's I I've been waiting like I always thought
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  big my whole life. Like finally this this makes a ton of sense.
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  So at that point I just made a a a decision.
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  It's like, I don't wanna be a doctor,
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  I wanna be an entrepreneur. This this is what I've b was born to do.
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  I've always been an entrepreneur,
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  I've always been building stuff.
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  So that's what got me into entrepreneurship.
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  from there I built two businesses in the healthcare space,
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  exited both of them. that was both in tech,
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  'cause that
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  Mm.
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  that's all I knew at that point.
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  The first one was my MBA, the second one in you know,
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  it felt like I I knew what to do.
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  I I I I learned so much and it
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  ~ ~ I was ready to to be you know,
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  I I I had that piece of paper,
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  that MBA of of building something the first time.
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  Anyways,
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  Mm-hmm.
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  those were both tech businesses.
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  Now I'm in a completely different space.
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  I'm building a business that connects people to the right virtual talent,
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  the right virtual assistant, the right virtual project manager,
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  the right virtual social media manager.
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  Mm-hmm.
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  It was completely accidental. All my businesses to be honest were accidental,
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  but we don't have time. I said I'd keep it to two minutes.
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  Yeah.
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  This business
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  it started because after those two exits,
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  I wanted to put myself out there.
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  I felt like I took a back seat.
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  to so, you know, I never went on stage,
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  I never created content, I never blogged.
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  These were things I wanted to do,
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  but I was too scared to do. So
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  Mm-hmm.
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  when I exited,
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  I was looking for something to do and I said,
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  Okay, this is the perfect time to start writing,
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  start getting my thoughts out there.
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  So I started writing on LinkedIn.
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  And I was nervous at first. It was it was really crappy,
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  but it was a lot of fun. It was exhilarating.
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  I was like, wow, I'm building confidence.
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  I'm finally putting myself out there.
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  And my account was growing. And so at that point I realized,
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  okay, I'm gonna need some support with this.
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  I want to take this serious. And so I brought on my first virtual assistant.
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  Mm-hmm.
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  Cha. She she is amazing. And I learned so much about her.
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  you know, her family became really close with me.
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  They started working with me. Her husband,
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  her sister-in-law, her sister.
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  And I was just I was I was so so like I I just felt like I owed them because they
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  were helping me so much. They helped
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  Yeah.
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  me grow my account, they helped me connect with people that I never thought
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  I'd connect with. And so I was connecting with all these folks,
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  having really cool conversations with them,
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  and I kept hearing, wha how how are you growing fast?
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  Like I I've not been able to find a virtual assistant that I can trust.
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  My virtual assistant ghosted me.
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  I suck at building out process.
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  Mm-hmm. Mm-hmm.
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  And you know,
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  the
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  As I said, I was born an entrepreneur,
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  and I think one of the things that and correct me if I'm wrong,
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  I bet you you also feel this way.
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  It's like when an opportunity presents itself,
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  we're we're all over it. We're like,
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  Mm-hmm.
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  light
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  bulb, there's something here. So clearly I saw there was this problem that existed
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  in terms of people finding the right virtual assistant.
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  Yeah.
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  And so I went to Cha and I asked her,
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  I was like, you know, I keep hearing from a lot of folks that they need
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  the right virtual assistant, they have some task work that they need to do.
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  Do do you want some additional work?
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  I I can help manage the clients and help set us up for success.
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  And she said, Yeah, I can do this.
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  And you know, I just her story is what inspired me to do this.
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  At that time when we started
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  Mm-hmm.
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  the business, she was living in one bedroom,
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  father in law's house, two kids,
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  a husband all sharing one bed.
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  ~
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  Mm.
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  and this was two years ago.
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  now we have clients across the world.
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  It was it's was supposed to be a a side hustle just to earn extra money ~
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  Mm.
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  for to help her out. We have over 90 virtual assistants in the talent pool
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  and virtual you know, we have ninety really talented individuals.
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  And the thing that inspires me every single day and wants me to do more
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  is she has her own house. She has help
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  Mm-hmm.
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  around the house, she has a car,
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  her kids are in a really good school.
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  She's
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  wow.
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  very big in her community.
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  And able to support a lot of other folks.
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  And it's not just her. We have other folks on the team,
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  but ~ ~ that's the first story,
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  and ~ ~ that's the reason why I'm on this path to helping people access
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  the right virtual talent globally.
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  so I think that might have been f four or five minutes,
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  but I tried my best.
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  It was a good story.
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  It was a good story. Thank you so much for sharing.
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  You know.
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  Yeah, no worries.
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  It's it's it's interesting. One of the things that came to mind,
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  ~ ~ in our conversation before we started,
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  and and this one is, ~ ~ you you have this,
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  you seem to have a a genuine curiosity.
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  ~ ~ when we talk about entrepreneurship,
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  a lot of times it's ~ ~ it's like,
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  hey, ~ ~ I saw a problem, ~ ~ I figured out how to solve the problem.
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  But your your approach seems to be twofold.
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  One, you're curious, and two, ~ ~ you seem to love to learn.
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  Do you do you see that?
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  Mean the hardest thing for us to do is to to ~ ~ analyze who who we are.
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  But yeah, I would s curiosity is one of those words that I'd say I define myself as,
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  right? So so yes. Yes, I I would say I'm curious.
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  I always ask why, to the detriment of my my parents and to the people
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  huh.
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  around me, I always need to understand why.
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  If I don't know why, then it's hard to to really do something.
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  So in sh in short, yes.
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  Yeah,
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  I would say curi curiosity
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  yeah. And then the
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  defines me.
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  and then and then the learning component as well.
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  ~ ~ you you were you were saying ~ even with this business with this
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  new business there were things that you had to learn in order to become ~
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  ~ in order to build a business,
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  right?
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  Yeah, well ~ ~ ~ I'm I I kinda glossed over this.
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  All of my businesses, you know,
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  even if you look at the driveway seal like repair company,
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  I
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  Mm-hmm.
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  no prior knowledge. you know, when I built the first tech app,
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  knew nothing about business, knew nothing about building an app,
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  was able to learn on the go. My next business,
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  so I'm Canadian, we became experts in US health insurance and financial planning.
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  And we built financial planning software.
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  For US wealth managers and financial advisors,
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  and we're help helping people understand Medicare,
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  the Affordable Care Act, what their options were.
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  So, you know, you had to learn on the go.
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  And I I think one of the coolest things about today is the information
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  you need to succeed to build a business is right in front of you.
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  The people are there, the information's on YouTube,
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  the information's on the internet.
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  You can ask ChatGPT, Claude for that information.
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  So yeah, I'm always, always learning,
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  even with this business today.
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  Where we were two years ago, and I was ex explaining to you before the call that
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  we have made big changes to improve our model because,
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  ~ ~ it's new to us. We're building a business in a new space,
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  but because of that mindset that we're always learning,
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  it's always going to get better.
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  It's always like that's my my mindset is things need to get better and
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  we need to continue to learn. so and long-winded answer,
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  but yes, always learning. But I think that's what founders do in general.
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  So I don't think I'm unique in that.
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  Right, right, right. Yeah. ~ ~ there's there's certainly a commitment
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  and a commitment level, different commitment levels that we have,
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  ~ ~ as founders. but ~ ~ ~
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  ~ It's it's
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  ~ just what we were talking about,
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  ~ ~ with the streaming ahead of t yeah,
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  with the streaming. ~ ~ you're literally ~ figuring out how to do it,
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  the best way to do it, the best platforms and that sort of thing,
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  and you're learning by trying these different these different tools.
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  And then you come
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  Yeah.
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  With a solution eventually.
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  It's interesting. So you said a couple of things that really resonate with me.
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  Commitment. That's I was on a conversation with some founders yesterday
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  and that's a word that I kept coming back to,
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  right? Like you commit to learning,
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  you commit to doing, right? But
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  Mm.
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  being a founder takes commitment.
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  And a lot of folks that I see fail are the ones that can't commit
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  to doing something. Right. So,
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  Mm-hmm.
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  you know, for me, and the other thing,
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  you know, with founders is we build the airplane in the sky,
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  like w th it's not perfectly built,
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  like there's that classic analogy.
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  Yeah.
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  ~ ~
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  we we put the plane together in the sky.
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  so it's like you commit to that mindset.
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  I'm committed to that mindset that I may not know something,
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  Yeah.
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  but ~ ~ I can learn, I can get better.
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  And so I'm committed to that. When I start doing something,
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  I don't I c I can't half-ass it.
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  if I do, then then it just you know,
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  it says a lot about me. So so I'm committed to learning,
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  I'm committed to getting better.
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  When I start something, I
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  I need ~ I'm gonna ~ figure it out,
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  right? So so the whole podcasting and live streaming thing that I
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  was telling you about, it's a hypothesis now.
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  I also believe in like having hypotheses,
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  but I have this hypothesis that people are craving live experiences,
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  live human experiences because of us being AI fatigued,
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  know nothing about it. I've never live streamed before.
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  The first couple were brutal and
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  ~ ~ over time I'm getting better.
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  And I'm also speaking to really great people that they've they've done this before.
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  And it's like, wow, I wanna be like this person,
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  right? So I'm learning from others.
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  So ~ ~ ~ we're on this podcast now.
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  I'm looking how you're hosting this podcast.
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  ~ in my mind, I'm like how you opened.
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  That was really awesome. I liked your opening.
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  I liked how calm it was. I liked how you introduced yourself.
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  That's something I'm gonna take away from this.
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  But I'm always reflecting o in the moment.
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  if
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  Mm.
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  is that a good thing, I don't know,
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  but I'm always trying to learn from from my actions and from the people around me.
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  Yeah, I I know what you mean. I th I think one of the things that that
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  a lot of entrepreneurs I'm gonna set this question up,
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  a lot of entrepreneurs struggle with is,
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  ~ ~ we we get so many ideas. You know what I mean?
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  Ha ha ha.
• 12:55
  There's always something
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  that we want to try or, ~ ~ something,
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  ~ ~ that we heard, ~ ~ or whatever.
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  So when you're how do how do you stay focused?
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  How do you keep yourself in a single
• 13:08
  Well, a single focus, a single commitment.
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  ~ ~ when you've got you probably have ~ a bunch of ideas on the table.
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  How do you manage all your ideas?
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  The first thing I I have a serious case of ADHD.
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  I'm a l a
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  Mm-hmm.
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  little all over the place. And I you can tell that from when I speak,
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  'cause when I have an idea, I get so excited and then I get another i idea where
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  I'm excited. But something I've worked on and I continue to work on is focus,
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  right? so, you know, I think having clear goals and priorities super important,
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  right? Like for me, having a goal,
• 13:39
  having a priority, allows me to align
• 13:42
  with what I need to be doing. ~
• 13:43
  ~ ~
• 13:44
  you know, I will get excited and chase a shiny object,
• 13:47
  but you know, having being mindful,
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  right? Being and I've I've done a lot of mindfulness training,
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  not as much as I should have, but you know,
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  it's something that I practice,
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  like drawing
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  Mm-hmm.
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  myself and being present in the moment,
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  right? That allows me to be more focused,
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  right? But I need something to kind of latch onto.
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  So having a goal, having a priority,
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  clear expectations.
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  Mm-hmm.
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  Especially also with the team,
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  right? It's not just me that I need to be focused for it's for my team because,
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  Mm-hmm.
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  ~ ~ maybe I can handle multitasking and having a a thousand ideas
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  at a minute because I've
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  Mm-hmm.
• 14:21
  this is all I know, but I also n understand that the people around
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  me the people around me don't work like that.
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  So I need to ground myself for them.
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  ~ so
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  Mm-hmm.
• 14:31
  I think those that that's the you know,
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  the most important thing. Then writing things down,
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  right?
• 14:35
  Yeah.
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  When you write the things down,
• 14:37
  especially priorities, goals, that can help you kind of focus on it.
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  So when I have the fo like these goals written down,
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  I can always draw myself back.
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  Like, is this idea related to that outcome?
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  Like it does it align with that?
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  And if it doesn't, that's probably not my area
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  of focus. Right.
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  Mm-hmm.
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  And I also try to limit myself.
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  So right now, for example, I'm focused on sales.
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  Creating content. Sales and marketing is ~ ~ the same thing.
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  And also like building bringing my team together in the operations,
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  but I've picked specific aspects of that.
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  So for example,
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  Yeah.
• 15:12
  the lives. The lives relate to the content,
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  relate to the sales component.
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  Because you
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  Yeah.
• 15:18
  I feel that people need to be a thought leader to to drive business.
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  So it's not outside of that.
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  And so I'm committed to that right now because of that.
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  But ~ ~ s ~ ~ I'll give you an example.
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  I a couple months ago was like,
• 15:32
  ooh, Claude just came out with Claude Design and and I can build a portal
• 15:37
  for our business. And so I started doing that.
• 15:39
  I was investing all this time in it.
• 15:40
  And then I realized why why am I doing this right now?
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  I don't actually understand
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  Mm-hmm.
• 15:43
  the problem. I need it it took me a little bit,
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  but I got
• 15:46
  Mm-hmm.
• 15:46
  there and I had to reshift my focus.
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  And I told the team I was unfocused.
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  So I used it as a learning opportunity for them too.
• 15:53
  Maybe.
• 15:53
  to
• 15:54
  say I make mistakes. We all make mistakes here,
• 15:56
  but we need to realign our focus.
• 15:57
  Anyways, yes. This is this
• 15:57
  Mm-hmm. I love that. Do do you give your
• 16:00
  t your team permission to ~ ~ ~ give you that give you that pushback?
• 16:04
  I want them to. I think it's very important.
• 16:06
  It's not easy. And so it's funny because I write about this a lot.
• 16:10
  I wrote an
• 16:10
  Mm-hmm.
• 16:10
  article. I wrote an article today kind of ver like on something similar to this.
• 16:16
  But a couple weeks ago I wrote a note or an article where I basically said,
• 16:20
  When I come to you with something,
• 16:22
  right? Because as a founder, it's hard to find people to have conversation with.
• 16:26
  When you're talking to your team,
• 16:27
  they always think your ideas mean implement now.
• 16:30
  ~
• 16:30
  Mm-hmm.
• 16:31
  And I made it clear and I tell them,
• 16:33
  if I come to you, I won't I I would like you to push back.
• 16:36
  I would like you to question me.
• 16:39
  Mm-hmm.
• 16:39
  But sometimes they don't hear it like that because it's everything sounds urgent.
• 16:44
  So what I've taught them was, okay,
• 16:46
  if I come to you with something,
• 16:47
  ask me why. Or ask me when do you need it done by,
• 16:50
  Mm. Mm.
• 16:50
  or ask me if this is a priority,
• 16:52
  right?
• 16:53
  So I'm teaching them how to push back effectively.
• 16:57
  Yeah, that's that's critical. That's critical.
• 16:59
  I I almost require that of my team,
• 17:01
  ~ ~ And they have done it. And it's been we've been better off because they've,
• 17:05
  ~ ~ the the trust that's established around that,
• 17:08
  ~ ~ knowing that they can say,
• 17:10
  Hey, this is a stupid idea. Let's not do this right now or whatever.
• 17:14
  You know, I I like you said, you know,
• 17:16
  I I absolutely value that. You know,
• 17:18
  How do you do it?
• 17:18
  there's
• 17:19
  you've got this you've got a this thread that I keep hearing.
• 17:22
  You're v you're very people oriented.
• 17:24
  You know, when when you talk about
• 17:26
  business, you're talking about solving a problem for people.
• 17:30
  ~ ~ in f solving a real problem,
• 17:32
  you talk about your company, you talk about people.
• 17:34
  You're you're very you're very you seem very motivated to to make the world
• 17:39
  a better better place. Is is that an accurate statement?
• 17:42
  And if so, where does that come from?
• 17:44
  Mean it's w I wanted to be a doctor 'cause I wanted to help people.
• 17:47
  I I don't know. I get my energy from people.
• 17:50
  Like that that's where my energy comes from.
• 17:53
  It's exhausting. That's also why I I stay away from people because I soak
• 17:56
  up their energy. But you know,
• 17:58
  I don't wanna like w I talk about this with my team.
• 18:01
  I'm motivated to entrepreneurship brings me more joy than anything.
• 18:06
  Like it
• 18:06
  Mm-hmm.
• 18:07
  It's something that I enjoy doing.
• 18:08
  ~ ~ and if I can build a business that makes the world a better place,
• 18:13
  because I I also do believe in good karma,
• 18:16
  ~
• 18:17
  Mm-hmm.
• 18:18
  then then well there's not no better feeling.
• 18:20
  Like that's true fulfillment in my mind.
• 18:22
  So yes, you are correct. But you know,
• 18:24
  going back to the story that I was sharing,
• 18:26
  right? Like that story of Cha,
• 18:28
  right, and her family moving up in society and having a better life,
• 18:32
  how isn't that motivating? We have Kath on our team,
• 18:35
  Kathleen Chan.
• 18:36
  she's also my executive team. she's looking to buy a house.
• 18:40
  She it found it v sh impossible to find a job.
• 18:43
  She took time off to to raise her her child,
• 18:47
  Gus, amazing, amazing individual.
• 18:49
  And you know, we let her on the team and she stood out right away.
• 18:52
  You know, she moved
• 18:52
  No.
• 18:53
  up super fast. And, you know, her dream is to get a house.
• 18:55
  I think last week they f signed the mortgage for the property.
• 18:59
  Now the goal is to get the house on the property.
• 19:00
  No.
• 19:02
  Mm-hmm.
• 19:02
  So that's
• 19:03
  that's my goal. Then you have Gia on the team.
• 19:05
  Gia's parents don't work anymore.
• 19:06
  They took care of her as a child.
• 19:07
  Now she's the sole breadwinner.
• 19:09
  She's super young and you know,
• 19:11
  taking care of her family. Princess taking care of her family too,
• 19:14
  her children. She just had a new baby,
• 19:16
  and it just these stories of it's I'm learning these every single day,
• 19:21
  even more of these, like w their lives before Blue Moso,
• 19:25
  and it's like that's what motivates me.
• 19:27
  But you asked me two years ago.
• 19:29
  Would I be in this space? I didn't think about it.
• 19:32
  Yeah, I wanted to help people.
• 19:33
  That's why I was in the healthcare space.
• 19:34
  But yeah, that's it it motivates me,
• 19:37
  right? It motivates me that you can build a business that helps people.
• 19:42
  Now, obviously, when you build the business,
• 19:44
  you have to think about the business and build something that's sustainable.
• 19:47
  Because if it's not sustainable,
• 19:48
  if it's not generating revenue,
• 19:49
  you can't keep con doing these things.
• 19:51
  And so we're really focused on that.
• 19:53
  But at the end of the day, because of my belief in good karma,
• 19:56
  if I do good, my belief is.
• 19:59
  Good will come back to me. I will have earned that.
• 20:01
  I'll have earned my right to enjoy my life.
• 20:04
  Right. Even though I feel like I've I've earned it.
• 20:07
  It it just I I will have reaped the benefits because I am doing good for others.
• 20:12
  Yeah, yeah, yeah. That's beautiful,
• 20:14
  man. ~ ~ it's it's interesting.
• 20:16
  ~ ~ I think I think about your company and I think about I I think about AI
• 20:21
  and ~ ~ development of agents and that sort of thing.
• 20:23
  And I hear people, ~ ~ starting companies where they don't have people.
• 20:27
  what what are your thoughts on that?
• 20:29
  How does how does
• 20:30
  Yeah.
• 20:30
  that fit into your your your worldview?
• 20:33
  Yeah, yeah, I write about this too.
• 20:34
  It's AI plus the right the right
• 20:36
  humans.
• 20:37
  There's a lot to this if you think about it,
• 20:38
  right? Hum there's certain work that humans feel fulfilled.
• 20:42
  And I comes back to what I was saying,
• 20:43
  fulfillment. Right? A lot of the work that's being automated is work where
• 20:48
  an individual doesn't feel fulfilled.
• 20:50
  Nobody wants to be copying and pasting.
• 20:51
  Nobody wants to be plugging into Excel all day.
• 20:54
  you know, like you think about this,
• 20:56
  and I know it's it's hard to hear,
• 20:57
  but it's like, do people like working at the cash register?
• 21:01
  At McDonald's. Is that an enjoyable job?
• 21:03
  Do they feel fulfilled? And ~ ~ the this it's like because they introduced those
• 21:08
  the ~ electronic hatch registers.
• 21:10
  I
• 21:10
  Mm-hmm.
• 21:11
  feel that there's more fulfilling work out there for individuals to be doing,
• 21:14
  right? Yes, it requires us retraining them.
• 21:17
  Yes, it requires them learning new things,
• 21:19
  but there
• 21:19
  Mm-hmm.
• 21:20
  is more fulfilling work out there.
• 21:22
  and I think with AI, it's disrupting a lot,
• 21:25
  but it's it's it's
• 21:27
  Forcing us to think about what is the work that humans should be doing
• 21:30
  and will feel more fulfilled in doing.
• 21:32
  And so, you know, you think about the one person business,
• 21:36
  it's it's just a different outlook.
• 21:39
  That's why my business exists.
• 21:40
  That individual, if they depending on their business,
• 21:43
  but the majority of businesses,
• 21:45
  if they have customers, right,
• 21:47
  they have to provide a client experience.
• 21:49
  And and I'll tell you something,
• 21:50
  and maybe you feel the same how you those chatbots,
• 21:54
  I hate them.
• 21:55
  ~ ~ I get onto a website, I'm like,
• 21:57
  give me the human. The human understands me,
• 21:58
  Mm-hmm. Mm-hmm.
• 21:59
  understands my
• 22:00
  emotion. So I want to speak to them.
• 22:02
  Yeah, you can have a one-person business,
• 22:04
  but you still need to provide a client experience.
• 22:05
  Yeah, you have a one-person business,
• 22:07
  but maybe you need to do marketing.
• 22:09
  And AI's not it doesn't get the taste.
• 22:11
  It doesn't really fully understand you.
• 22:13
  So I think there's a world where it's AI plus the right humans.
• 22:17
  And I I think that
• 22:19
  It also unlocks more fulfilling opportunities.
• 22:21
  Even though it's scary right now,
• 22:23
  because
• 22:23
  Mm-hmm.
• 22:24
  we don't know what those opportunities are,
• 22:26
  it exists. ~ ~ I'll give you an example.
• 22:28
  IKEA, for example. IKEA
• 22:30
  Mm-hmm.
• 22:31
  had 8,500 workers. They were in the customer success department,
• 22:34
  from my understanding, and they brought in an AI tool and basically made what they
• 22:38
  were doing obsolete.
• 22:39
  Right.
• 22:40
  Overnight. Obsolete. Now, what IKEA said was,
• 22:43
  hmm, okay.
• 22:44
  We're not gonna let these people go.
• 22:45
  I I assume that's what they said in the boardroom.
• 22:47
  We can't just let these people go.
• 22:48
  We we care about our our team.
• 22:50
  ~
• 22:51
  Right.
• 22:51
  being the b so they retrained them.
• 22:53
  They retained 8,500 people. Why?
• 22:57
  They realized that these individuals understood the catalog better than anyone else.
• 23:02
  Like that's what they memorized,
• 23:04
  the catalog. So they turned them into to interior designers.
• 23:08
  They created a new business line and they unlocked
• 23:11
  billion like I from my understanding over a billion dollars in revenue.
• 23:14
  Okay.
• 23:14
  Wow.
• 23:16
  Most companies think about how do we replace humans right now.
• 23:19
  This example just shows that there is an opportunity to retrain people
• 23:24
  and to give them different opportunities that is more fulfilling to them,
• 23:29
  right? It's it
• 23:29
  ~ ~ Yeah.
• 23:31
  so so that is you know how I think about AI these days.
• 23:35
  It it it's going to take a lot of effort.
• 23:36
  There's going to be a lot of retraining that happens.
• 23:40
  Unfortunately, maybe some people may fall behind and that it it it's
• 23:43
  sad to think about, but there will be a lot more opportunity to do things that
• 23:48
  are more fulfilling that people actually enjoy.
• 23:50
  Yeah, yeah, yeah. Do you do you see the I guess the the lifestyle
• 23:55
  of the entrepreneur changing as as a result of as result as a result of AI?
• 24:00
  I mean like I said, you know, we've got the
• 24:02
  Yeah.
• 24:02
  quote unquote one person business and you know people I think that a lot
• 24:08
  of times I I hear people talking about,
• 24:10
  you know, what's what's the easiest thing to do?
• 24:12
  How do I, you know, work fewer hours or you know,
• 24:14
  whatever that is.
• 24:15
  Yeah, ~ ~ this is an interesting topic.
• 24:18
  It's everyone's trying to work fewer hours and make more money.
• 24:20
  ~ I
• 24:21
  Yeah.
• 24:21
  I think social media plays a role in this because that's what you see.
• 24:25
  That's what content sells. That's what content gets eyeballs.
• 24:28
  But I do see So the the interesting thing is,
• 24:30
  right? Like AI allows me to do more.
• 24:33
  It improves my capacity, gives me the ability to do things.
• 24:36
  I built a website I've never
• 24:38
  built a website and I c customized it the way that I wanted to to customize it,
• 24:42
  right? So I have that power to do it.
• 24:45
  There's many different ways to look at it.
• 24:46
  It is changing business. It's making us more efficient.
• 24:50
  It's giving us more capacity. But sometimes with more capacity,
• 24:52
  we have more like it creates more work.
• 24:54
  And so now there's more let's say you have more capacity,
• 24:58
  you take on more clients. Well,
• 24:59
  Mm-hmm.
• 24:59
  those clients need service like to to be serviced.
• 25:02
  ~
• 25:02
  Mm-hmm.
• 25:03
  they they need an account manager,
• 25:05
  they need someone to like someone to call when when things aren't going right.
• 25:09
  so I think that.
• 25:12
  Yes, AI is making it easier to do more,
• 25:15
  but when there is more to do, ~ ~ there there's more of a need for
• 25:20
  for a human experience. So answer is yes.
• 25:23
  It's it's making it possible for there to be smaller teams.
• 25:27
  but I think there there will be a lot of benefits with that and humans will come
• 25:31
  into play with bit like
• 25:34
  the business of the future. I think that's it's like we are creating
• 25:36
  the business of the future. Small,
• 25:38
  smaller team. People demand an enterprise level experience because
• 25:42
  you can create the enter li enterprise level experience using AI.
• 25:47
  Yeah, yeah, yeah, true. I w I'm wondering,
• 25:50
  ~ ~ especially for, ~ ~ some of these smaller companies,
• 25:53
  ~ ~ what I I feel like there's gotta be some some red flags.
• 25:57
  ~ ~ we talked about the idea of the the chatbot,
• 25:59
  ~ ~ and it's great to have, ~ ~ a human doing the the customer support,
• 26:04
  but ~ ~ what what other warning,
• 26:06
  ~ ~ what other things should businesses be concerned about as they're adapting
• 26:11
  AI into, ~ ~ their everyday business?
• 26:14
  Yeah, it's n relying on AI. I see this all the time,
• 26:17
  right? I I find that sometimes you know,
• 26:20
  folks start to rely on it and you know,
• 26:24
  rather than using thought or judgment,
• 26:27
  they
• 26:28
  Mm-hmm.
• 26:28
  they they go based on what is generated by AI.
• 26:32
  They'll pr redo pr pr produce documents,
• 26:36
  share it with clients, share it with a team.
• 26:37
  And I think, you know, there is this risk.
• 26:41
  In terms of how you roll it out,
• 26:43
  how you teach people to use AI,
• 26:45
  how to be effective with it, how to be an orchestrator,
• 26:47
  right? Rather than let AI sh can't make the decisions for you.
• 26:52
  You
• 26:52
  Right.
• 26:53
  need to make the decisions using AI,
• 26:55
  AI's tool. And so I think, you know,
• 26:57
  the risk is how it's rolled out,
• 27:00
  how people are taught to use it.
• 27:02
  it's a tool. and and I see this all the time with my team,
• 27:07
  and we're training them to do better,
• 27:09
  but
• 27:10
  ~ ~ people like AI slop is a real thing.
• 27:13
  and there's a real risk to implementing that into a business.
• 27:18
  That's why I keep going back. The human experience is everything.
• 27:21
  People are craving that these days.
• 27:24
  Yeah. Yeah. Human experience relationships.
• 27:26
  ~ ~ you can't you can't replace that.
• 27:27
  Yeah. Yeah.
• 27:27
  AI AI can't replace that.
• 27:30
  ~ ~ I s I see these commercials or whatever where you can do like an AI podcast.
• 27:34
  Like it's almost like, you know,
• 27:35
  what's the point? You know.
• 27:36
  Yeah. Yeah.
• 27:38
  Well, if you think about this,
• 27:39
  this is something I've also been saying.
• 27:41
  The human experience becomes a premium tier.
• 27:44
  If you're a company and everything is fully automated,
• 27:47
  people understand that you implemented that experience because it's cheaper.
• 27:52
  Mm-hmm.
• 27:54
  Why else would you do that? It's not more expensive.
• 27:56
  It it doesn't provide a better experience.
• 27:57
  So, you know, my belief is it's like you can automate as much of the process
• 28:02
  as you can, but I think the human becomes like the last mile.
• 28:05
  Yeah.
• 28:05
  Right.
• 28:06
  and just ~ we talk about automated cars and automated trucks.
• 28:09
  It's like, okay, the humans, the drivers and all that become the last mile
• 28:13
  for for truck delivery. The humans become like the last mile.
• 28:17
  Sure. Ninety nine percent of probably customer support tickets can
• 28:21
  be dealt with through an automated channel.
• 28:23
  But you know, I'm paying for a a premium service.
• 28:27
  I want to be able to talk to my human.
• 28:30
  I want to be able to access someone real on the other line.
• 28:34
  I don't want to talk to a chat bot.
• 28:36
  They just don't get me. S similar to the the podcasting or like AI videos.
• 28:42
  I think there's beauty in the randomness that makes us human,
• 28:47
  right? And you don't get that because AI is too perfect and it doesn't feel real.
• 28:54
  Yeah, yeah, yeah. I th I it's so it's interesting.
• 28:58
  It's ~ ~ you see some of the videos and ~ ~ you almost scroll past it ~ right away,
• 29:02
  just ~ identifying what in ~ two,
• 29:04
  three seconds. that's an AI AI video.
• 29:06
  I I don't even want to hear what it has to say at this point because as you said,
• 29:10
  I mean, you know, the human relation the human to human relationship is just
• 29:13
  so it's just so important. It's just so natural.
• 29:16
  It's what
• 29:16
  Yeah.
• 29:16
  we know.
• 29:18
  Yeah. Exactly. That's why I think,
• 29:20
  you know, we need to create opportunities for that.
• 29:22
  And you'll see it in turn you know,
• 29:24
  that's why I'm going live more.
• 29:25
  that's
• 29:26
  Yeah.
• 29:26
  why people are creating more content.
• 29:28
  It's a really good way to build trust with your audience.
• 29:30
  your customers, your partners.
• 29:32
  you know, I tried doing some of the AI videos and all I heard from folks were
• 29:36
  it just felt too fake. And i I had my reasons for doing it.
• 29:40
  Now we don't do it anymore, but
• 29:42
  Maybe AI gets better, but at the end of the day it's we'll just have to
• 29:47
  go and find ways to create more authentic,
• 29:52
  realistic experiences that involve humans.
• 29:55
  I just think we'll always keep keep going back to it.
• 29:57
  Yeah, I I think you're right. I think you're right.
• 29:59
  You you took when we talked originally,
• 30:00
  you talked about how important it was to have these relationships when you're
• 30:04
  w as you're scaling your company.
• 30:06
  do you want to talk about that a little bit?
• 30:09
  Yeah, so one of the things that I'm focused on doing now is just building
• 30:13
  I'm going back to the basics, building real relationships with folks.
• 30:18
  So you know, I'm using platforms like Substack and LinkedIn to do that.
• 30:23
  I'm going onto podcasts to do this.
• 30:24
  I think there is nothing more valuable than than building relationships.
• 30:29
  Again, it comes back to the world that we're living in.
• 30:31
  Everything
• 30:31
  Mm-hmm.
• 30:31
  feels automated, everyone's looking for just the quick solution.
• 30:35
  Yeah.
• 30:35
  And
• 30:35
  I think When that happens, people get fatigued,
• 30:38
  people get tired of it. Now I think it it's eas huh.
• 30:43
  Is it easier than ever? I'm gonna let's just it's easier than ever to
• 30:47
  get access to people. Before we used to have to go to conferences,
• 30:50
  dinners, all different events,
• 30:52
  and
• 30:53
  Mm-hmm.
• 30:53
  now you can access anyone wherever they are,
• 30:57
  right? It
• 30:58
  Mm-hmm.
• 30:58
  doesn't make it easier necessarily to build the relationship.
• 31:02
  And there's a different way of building relationships online,
• 31:05
  and you have to figure out how you can add value because a relationship
• 31:08
  is based on the value you can deliver.
• 31:09
  and it goes both ways. But
• 31:11
  Yeah.
• 31:12
  I I think that it's never been more like it's never been more important
• 31:17
  to build relationships, and we have an opportunity to leverage the tools that
• 31:20
  we have to build those relationships.
• 31:22
  We're on a podcast now. I hope we're friends after this,
• 31:25
  right? I hope I I hope we we can support each other.
• 31:28
  ~ ~ that's a great way podcasting.
• 31:30
  If you're
• 31:31
  Yeah.
• 31:31
  on Substack or ~ ~ you you collaborate and do a live together.
• 31:36
  ~ ~ you want to build relationships with multiple people,
• 31:39
  you do a panel. You want to build relationships with your audience,
• 31:42
  you give them content that's of value.
• 31:43
  So lives, you do lives with people they want to hear from.
• 31:46
  you put out content that they they like teaches them stuff,
• 31:50
  right? And so ~ these are the same ways to do build relationships,
• 31:55
  and then you engage them, right?
• 31:56
  So
• 31:57
  Relationships are everything in business these days and and ~ ~ I think people
• 32:02
  are just starting to realize that,
• 32:04
  especially with with all the AI that's out there.
• 32:07
  yeah, absolutely, absolutely. I know I do I always think about how,
• 32:11
  ~ ~ the foundation of relationships is trust.
• 32:13
  And I'd love to hear your thoughts on establishing trust,
• 32:18
  building that trust with people over the internet.
• 32:21
  Yeah. It's it's not easy, right?
• 32:25
  Trust trust takes a long, long time.
• 32:28
  It can take years to build and a second to lose,
• 32:32
  right? but you know trust is built on delivering value.
• 32:38
  That I think at the core is if you provide value to individuals,
• 32:44
  they're more likely to trust you.
• 32:46
  And so, you know
• 32:49
  I wrote about this a couple like business is just the title of
• 32:52
  the article is business is just one giant trust fall.
• 32:55
  ~ that that
• 32:55
  And then
• 32:56
  is at the core what business is.
• 32:58
  It's we're always just trying to build trust with our clients,
• 33:02
  with our partners, with our audience,
• 33:03
  with individuals that can make referrals for us,
• 33:06
  right?
• 33:06
  Mm-hmm.
• 33:07
  And you want a referral because it's it's more trusted,
• 33:10
  and you want an audience because an audience represents that they trust you,
• 33:14
  right? So all of these things,
• 33:15
  all these activities we're doing in business is to build.
• 33:18
  trust. ~
• 33:19
  Yeah.
• 33:20
  so yeah, er I think every activity that we do in business,
• 33:25
  it always comes back to to one thing.
• 33:27
  We're building trust. And so that's what we need to think about.
• 33:29
  Like how is the activity that I'm doing building trust,
• 33:32
  even with my team? How am I building trust with them?
• 33:35
  So they're willing to follow me into battle every single day.
• 33:40
  and there's different activities that you can do depending on who
• 33:44
  the stakeholder to to to build trust.
• 33:47
  Right, but it's just looking for opportunities and ways to to build that trust with
• 33:51
  the with different stakeholders.
• 33:53
  You know, I th I think about Blue Moso and you know,
• 33:56
  you're you're placing I mean, your clients,
• 34:00
  your end clients are trusting you or trusting your team,
• 34:03
  you know, in a way that is is almost obscene.
• 34:07
  You know what I mean? They're trying trusting people that they'll never they'll
• 34:10
  likely never meet in person to do some of the most intimate things that
• 34:14
  are extremely important to the thing that they're building.
• 34:17
  What do you put in place?
• 34:20
  with your team members, with your support,
• 34:22
  with that whole system to build and maintain that trust for your clients.
• 34:27
  Yeah, I think it starts back like you take it back,
• 34:29
  and this is going back to what we were talking about early.
• 34:32
  It's we're always learning new things.
• 34:33
  So initially when we first started out,
• 34:35
  we used to just connect an individual to a virtual assistant based on skill set.
• 34:39
  Mm-hmm. Right.
• 34:41
  We started looking at who are the most successful virtual assistants
• 34:44
  and we started noticing a pattern,
• 34:46
  right? The ones that weren't doing well were maybe they had the skill on paper,
• 34:49
  but they didn't
• 34:50
  Mm-hmm.
• 34:50
  connect with with the client. ~
• 34:53
  Yeah.
• 34:55
  And so we started to realize this.
• 34:56
  And so trust is built on a few different things.
• 34:59
  Obviously, yes, getting the work done,
• 35:01
  important. The more you can take on,
• 35:03
  the more you can do, it's great.
• 35:04
  But You're more likely to succeed when you connect with the person based
• 35:10
  on their personality type, work style,
• 35:12
  and communication style. And
• 35:13
  Mm-hmm.
• 35:14
  that's that's really what we prioritize.
• 35:16
  We're looking at is this individual the right fit?
• 35:19
  Are you going to vibe with this person?
• 35:21
  Because if you don't,
• 35:22
  then it doesn't matter what their skill set is.
• 35:24
  You're just not gonna see eye to eye,
• 35:26
  you're not gonna connect, you're things might not get done.
• 35:28
  And so you you mentioned you want team members that push back.
• 35:31
  Not everyone's gonna push back on you.
• 35:33
  Some people are just gonna be doers and they're they're gonna f follow what you say.
• 35:37
  And that's okay. Insert in roles,
• 35:40
  insert it like you know, I that's not what I'm looking for,
• 35:44
  but some individuals do want folks that just,
• 35:46
  you know, they have a clear understanding,
• 35:48
  they just want people to get the work done the way that it needs to get done.
• 35:50
  Yeah.
• 35:51
  Others want folks that are comfortable to push back,
• 35:54
  but not everyone's gonna be comfortable to push back.
• 35:56
  It takes a r a specific type of personality,
• 35:59
  specific type of communication style,
• 36:00
  to do that. So that's what we put in place.
• 36:03
  We we make sure we analyze every client,
• 36:06
  every manager that's coming in,
• 36:08
  and then we analyze the talent and we have a a system in place where we
• 36:13
  do build it like we actually can score.
• 36:17
  Who's going to be the right fit?
• 36:18
  This is that system I told you I was trying to build out.
• 36:20
  I was like, let's do this and build out a whole portal.
• 36:21
  Mm-hmm.
• 36:23
  we didn't need to. We
• 36:24
  there were simple things we could build out,
• 36:25
  and my ADHD got in the way of it.
• 36:27
  But yeah, it's cool. And we're still learning how to do this better every single
• 36:30
  day. But that that's in my opinion,
• 36:33
  how you create those intimate moments.
• 36:34
  The other thing is, you know, for our team,
• 36:36
  it depends on the client, but some clients,
• 36:38
  you know, it's not just about work,
• 36:41
  right?
• 36:42
  Mm-hmm.
• 36:42
  Talk
• 36:42
  about person ~ it depends on the client.
• 36:44
  Okay. Not everyone wants this,
• 36:46
  but certain
• 36:46
  Mm-hmm.
• 36:46
  clients will share photos of their their family and ~ ~ share photo moments into
• 36:51
  your life. ~ ~ ~ I the most important thing I want folks to understand about virtual
• 36:55
  assistants is they're people. They have goals,
• 36:58
  they have ambitions, they have lives,
• 36:59
  they have families. They're they're they're not just like someone behind
• 37:02
  a screen doing, you know, task work.
• 37:05
  Mm-hmm.
• 37:05
  So sharing that creates those intimate moments as well.
• 37:08
  But yeah, there's there's a there's a lot to this and it just it depends
• 37:11
  on the person, right?
• 37:12
  Yeah.
• 37:14
  Yeah. Yeah. You get to know the person,
• 37:16
  you get to understand, ~ ~
• 37:17
  Yeah.
• 37:17
  their their quirks and all that good stuff and yeah,
• 37:19
  you meet that need. I love that.
• 37:21
  I love that. If someone wants to learn more about,
• 37:23
  ~ ~ what you guys are doing, what's the what's the best way to get
• 37:25
  in touch with you?
• 37:26
  Yeah, so there's a couple ways.
• 37:28
  Bluemoso.com. So B-L-U-E-M-O-S-O.com.
• 37:33
  You can find me on Substack. you can find me on LinkedIn,
• 37:37
  Cory Blumenfeld. I'm on Instagram as well.
• 37:39
  I have a newsletter on Substack called Taking My Time Back.
• 37:43
  So you can go there and find out more information as well.
• 37:46
  Mm.
• 37:47
  but these are the things that I'm writing about,
• 37:49
  exactly what we discussed today.
• 37:51
  But yeah, I'm happy to answer any questions.
• 37:53
  And if you want to may ha have any questions,
• 37:55
  you can also email me at hello@bluemoso.com.
• 37:58
  Yeah.
• 37:59
  easy peasy. We'll get those we'll get those on your show notes page.
• 38:02
  one last question for you. So the name of the show obviously
• 38:04
  is the Relentless Pursuit of Winning podcast.
• 38:06
  And the question I always want to know from or the response I'm always looking
• 38:10
  for from my guests is, you know,
• 38:13
  we talk about winning and winning is pretty easy to define.
• 38:16
  The harder part of that is maintaining a relentless pursuit.
• 38:20
  So what I what I'd like to know from you,
• 38:22
  ~ ~ we can advise you can advise our audience,
• 38:24
  is what would you do or how would you recommend someone maintained that relentless
• 38:30
  pursuit?
• 38:32
  Yeah, I was talking about this yesterday.
• 38:34
  When I hear that, I think about commitment.
• 38:36
  Right.
• 38:36
  Mm-hmm.
• 38:37
  Maybe that's just fresh because what I was talking about yesterday.
• 38:39
  And I was in this conversation with a few entrepreneurs and you know,
• 38:44
  I kept hearing from them they had all these amazing ideas,
• 38:47
  all these amazing ideas. They kept switching,
• 38:49
  they kept trying. And I think of a lot of entrepreneurs or folks that wanna
• 38:54
  be entrepreneurs and are are trying to do it and it's new to them,
• 38:57
  you know, they have this great idea.
• 38:59
  And something happens, I don't know,
• 39:02
  someone says something bad or they try it,
• 39:04
  but they're unable to commit for some reason.
• 39:08
  And I think the important thing for this,
• 39:10
  ~ ~ if if you want to really pursue something is finding a way to commit.
• 39:14
  And so what I was telling them yesterday was,
• 39:16
  okay, every idea that you have is a hypothesis,
• 39:20
  but you need to give yourself some time to really understand it.
• 39:23
  Mm-hmm.
• 39:24
  And a lot of folks give up before
• 39:26
  When they're this close to really understanding what the problem is,
• 39:29
  what is
• 39:29
  Mm-hmm.
• 39:30
  it that they're trying to solve?
• 39:31
  So I like to think of things in terms of hypotheses.
• 39:33
  I have an idea, I'm gonna test it,
• 39:35
  I'm gonna give myself a certain amount of time.
• 39:37
  So I'll say to myself, I'm going to test this for 90 days,
• 39:42
  right? I'm gonna focus on this for 90 days because there's probably different ways
• 39:46
  to solve this problem, right? There's might be a different market,
• 39:50
  and I've seen this before, people who were solving a problem,
• 39:53
  but they had the wrong
• 39:55
  ICP ideal customer profile, right?
• 39:57
  Mm-hmm.
• 39:57
  And
• 39:57
  if they just started analyzing different profiles,
• 40:01
  maybe they would have seen it solves a problem for another segment.
• 40:04
  But, ~ ~ they didn't have they didn't turn it into an experiment,
• 40:07
  right? So I really think, ~ ~ when you are testing something,
• 40:11
  when you're focused on a business,
• 40:12
  when you want to build something,
• 40:13
  it's thinking, committing to it,
• 40:15
  giving yourself a deadline, giving yourself metrics,
• 40:18
  right? To focus on goals to focus
• 40:20
  Mm-hmm.
• 40:21
  on.
• 40:23
  And turning it into ~ ~ a science.
• 40:24
  Don't spend too much time on the plan,
• 40:26
  because I know
• 40:27
  Mm-hmm.
• 40:27
  a lot of folks tr spend too much time planning things change,
• 40:30
  Yeah.
• 40:30
  but turn it into an experiment.
• 40:32
  And if you change the mindset that what you have is a a hypothesis,
• 40:36
  it's an idea, it's not perfect and it's meant it can change with more data,
• 40:42
  it makes it a little easier. There's a lot to this,
• 40:44
  but this is what comes to mind today based on a conversation I had yesterday.
• 40:49
  Yeah, yeah. Commit commitment is key.
• 40:51
  Commitment is key. But I I I like what you said.
• 40:53
  This is one thing I always try to do is give myself a timeline time frame.
• 40:56
  ~ ~ we've got this much time to work on this.
• 40:59
  If we can't get it done in this time,
• 41:00
  then ~ ~ we'll put it aside and focus on,
• 41:02
  ~ ~ whatever that other thing is.
• 41:04
  and I love the idea of testing it.
• 41:06
  ~ ~ the creating a hypothesis,
• 41:07
  is this something that can work?
• 41:08
  Let's put some, ~ ~ let's figure out what we can invest in time and effort
• 41:12
  and all that good stuff. But I love that.
• 41:14
  Thank you so much for that. Anything else you want
• 41:15
  Yeah, no worries, Rick.
• 41:16
  to leave our audience with?
• 41:17
  No, no. I th ~ ~ this was like you're saying just keep learning,
• 41:22
  keep learning. You know, when you're building you're you you're never gonna have
• 41:28
  all the answers and if you think you have all the answers then you're gonna miss
• 41:31
  something, right? So just keep learning,
• 41:33
  keep getting better.
• 41:34
  Yeah, yep, yep, yep, good stuff.
• 41:36
  Cory, thank you so much. I really enjoyed our conversation.
• 41:37
  Yeah.
• 41:38
  Appreciate you.
• 41:39
  Yeah, Rick, it was a real pleasure.
• 41:41
  I end every call with a fist bumps,
• 41:42
  so boom. It was a pleasure chatting.
• 41:43
  Boom. ~
• 41:46
  Awesome, man.
• 41:47
  And folks, thank you so much for watching or listening to another episode
• 41:49
  of the Relentless Pursuit of Winning podcast.
• 41:51
  We'll catch you next time.