Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Wiper Blade Ripoff

Transcript

Phone Tap: Wiper Blade Ripoff · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: Today, we call a guy who is very skeptical about
• 0:03
  Speaker 1: auto mechanics. Oh yeah, he does not trust them and
• 0:07
  Speaker 1: is convinced he was scammed before, even changed auto shops
• 0:11
  Speaker 1: after that happened. So, of course his girlfriend's very aware
• 0:14
  Speaker 1: of his auto fears, which is why the second he
• 0:17
  Speaker 1: brought his car in for routine maintenance, she reached out
• 0:21
  Speaker 1: to us and said, get them being your phone tap
• 0:25
  Speaker 1: right now.
• 0:25
  Speaker 2: We're working Jeffrey's phone taps on the twenties yellow.
• 0:30
  Speaker 1: Hi, Dustin, Yeah, d hey Dustin, This is Tony from
• 0:35
  Speaker 1: Stauta Repair.
• 0:36
  Speaker 2: How you doing today? Yeah?
• 0:38
  Speaker 1: Pretty good?
• 0:39
  Speaker 2: Great, So I.
• 0:40
  Speaker 1: Just wanted to give you a quick update on your
• 0:41
  Speaker 1: vehicle here because during the inspection I noticed that your
• 0:45
  Speaker 1: windshield wipers were on their last legs there, uh huh,
• 0:49
  Speaker 1: looking pretty ratty. So I went ahead just replaced those
• 0:52
  Speaker 1: for you. Okay, you just replaced them. Yeah, and look
• 0:57
  Speaker 1: best part about it is the ones that you needed
• 0:59
  Speaker 1: were actually discounted. Okay, four dollars, that's it, so normally
• 1:04
  Speaker 1: they're triple that.
• 1:05
  Speaker 2: Well, that's good news.
• 1:06
  Speaker 1: You don't hear that often things are discounted. Yeah, okay, good,
• 1:10
  Speaker 1: So just confirming you're okay that we did that.
• 1:13
  Speaker 2: Yeah, that's all good. Great, So with the.
• 1:16
  Speaker 1: Four dollar blades and the eighty two dollars of labor,
• 1:20
  Speaker 1: we can move on to some of the other maintenance issues.
• 1:23
  Speaker 1: Are you saying eighty two dollars in labor for the blades, well,
• 1:27
  Speaker 1: eighty six considering the four dollars blades before tax I
• 1:32
  Speaker 1: don't understand. I mean, how long can it take you
• 1:34
  Speaker 1: to replace wiper blades? Like ten seconds? You're not wrong,
• 1:37
  Speaker 1: It's about ten seconds per blade. But we charged by
• 1:41
  Speaker 1: the hour here, so we had our best mechanic do it,
• 1:44
  Speaker 1: and you just got your best mechanic put on wiper blades.
• 1:47
  Speaker 2: I mean, I feels like.
• 1:48
  Speaker 1: It's a bit excesses, don't you think. I mean, customer
• 1:51
  Speaker 1: satisfaction is our top priority, so I can take them off.
• 1:55
  Speaker 1: It makes you feel better. Yeah, all right, that'll be
• 1:59
  Speaker 1: another eighty two.
• 2:02
  Speaker 2: Hold on, no, hey.
• 2:03
  Speaker 1: Sal yeah, no, the owner of the blue Corolla he
• 2:07
  Speaker 1: wants you to take the new blades off off.
• 2:10
  Speaker 2: I just put him off. Yeah, he changed his mind.
• 2:12
  Speaker 2: Don't want you to take them off. I didn't want
• 2:14
  Speaker 2: you to put them on in the first one. Okay,
• 2:16
  Speaker 2: this is getting confusing. Listen.
• 2:17
  Speaker 1: The only thing that's confusing is that you're out into
• 2:19
  Speaker 1: the bill.
• 2:20
  Speaker 2: Man. Okay, just let me see if I can stop them.
• 2:21
  Speaker 2: Hold on, hey, sal yeah yeah, I'll stops. What were
• 2:24
  Speaker 2: you doing? Don't don't take the blades off anymore. You
• 2:27
  Speaker 2: just said to think bad off. I already got him.
• 2:30
  Speaker 2: All customers being difficult, man.
• 2:31
  Speaker 1: I'm not being difficult.
• 2:32
  Speaker 2: You're the one being difficult. Excuse you can do? Not
• 2:34
  Speaker 2: yell because now I can't talk to my guy here,
• 2:36
  Speaker 2: So I offer on or whatever because it takes like
• 2:39
  Speaker 2: ten seconds. Okay, I hold on, let me check with them.
• 2:41
  Speaker 2: So way do you want him honor do you want
• 2:42
  Speaker 2: him off?
• 2:43
  Speaker 1: Just freeze the guy, don't have him do any freezing. Okay,
• 2:45
  Speaker 1: hold so, hey, shop freeze, don't move, am I under.
• 2:51
  Speaker 2: Just don't ye don't want you to move it all.
• 2:53
  Speaker 2: That's not what I meant, sir.
• 2:55
  Speaker 1: You told me to tell him to freeze, and I
• 2:57
  Speaker 1: tell him to freeze, and now you're complaining. Just stop
• 3:00
  Speaker 1: any on, freeze shut the I'm talking to the customer.
• 3:04
  Speaker 1: Don't talk.
• 3:04
  Speaker 2: What's going on? Okay? What do you want?
• 3:07
  Speaker 1: I want a full rundown of everything that you're gonna
• 3:09
  Speaker 1: charge me for, Okay, Stan, I got it?
• 3:12
  Speaker 2: Are you sure you got it? I'm sure because it
• 3:14
  Speaker 2: doesn't sound like it. It sounds like you guys are
• 3:15
  Speaker 2: a bunch of morons.
• 3:17
  Speaker 1: You're right, but we're about to do the regular service
• 3:20
  Speaker 1: on your car, but just for the blades, we've come
• 3:22
  Speaker 1: out to a reasonable three hundred and twenty dollars. That's
• 3:25
  Speaker 1: a bargain. Three hundred and twenty dollars.
• 3:27
  Speaker 2: Are you insane? We started with four dollars per wipe?
• 3:30
  Speaker 2: Or how do we get up to three.
• 3:31
  Speaker 1: Hundred and twenty? You could thank sal for that. He's
• 3:33
  Speaker 1: been working really hard, taking him on and off.
• 3:36
  Speaker 2: All right, I'm not gonna talk to you guys anymore.
• 3:37
  Speaker 2: This is a complete scam and I'm done with it.
• 3:40
  Speaker 2: What are you saying? I'm telling you got a shady business?
• 3:42
  Speaker 2: You're up charging me three hundred and twenty dollars for nothing.
• 3:45
  Speaker 2: I'm coming over right now picking up my car. Well,
• 3:47
  Speaker 2: hold it, because I do need to tell you.
• 3:49
  Speaker 1: It is a mechanics holiday today, so we're gonna be
• 3:51
  Speaker 1: shutting the shop down early.
• 3:52
  Speaker 2: What are you talking about? Mechanics holiday?
• 3:54
  Speaker 1: Yeah?
• 3:55
  Speaker 2: Holiday, Yeah means men's after this.
• 4:00
  Speaker 1: Okay, this is the most unbelievable thing I've ever heard
• 4:03
  Speaker 1: you are not going to.
• 4:04
  Speaker 2: Get away with it.
• 4:04
  Speaker 1: Okay, all I'm doing is what your girlfriend Leah has
• 4:07
  Speaker 1: asked me to do here, which is a prank on
• 4:09
  Speaker 1: the radio. Listen, you're not going to get away. I
• 4:11
  Speaker 1: would bring it up with your girlfriend Leah. She's the
• 4:14
  Speaker 1: one that listens to Brook and Jeffrey in the Morning.
• 4:16
  Speaker 1: We're the ones who are doing that phone tap on you,
• 4:18
  Speaker 1: So talk to her about it. Dude, what what are
• 4:22
  Speaker 1: you What are you even talking about it? What are
• 4:24
  Speaker 1: you talking about?
• 4:25
  Speaker 2: I'm saying it's a joke. You're on the radio right now.
• 4:29
  Speaker 2: My name is jeff from Brook and Jeffrey in the Morning.
• 4:36
  Speaker 2: Take a breath. Man, Your girlfriend Leah.
• 4:40
  Speaker 1: Said that you hate bringing your car in to get
• 4:41
  Speaker 1: service because you're always worried about getting scammed.
• 4:44
  Speaker 2: So she thought we could mess with you. Oh my god,
• 4:47
  Speaker 2: I can't believe you got me on a mechanic holiday. Hey,
• 4:51
  Speaker 2: but seriously, what do you want me to do with
• 4:53
  Speaker 2: the wipers? Because I like, I've.
• 4:54
  Speaker 1: Thrown them on and off and off and yeah, sounds
• 4:57
  Speaker 1: really confused over here, man, could you just give us
• 4:59
  Speaker 1: some clarification. I don't know, he says he wants eight
• 5:03
  Speaker 1: more wiper blades, and so away, I put eight more
• 5:05
  Speaker 1: on their sal can. I n freeze
• 5:10
  Speaker 2: Broke in Jeffrey's phone taps on the twenties