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434- AI Hype Needs A Business Case w/Tim McCrosson

In Episode 434 of You've Been Heard, Phil Howard speaks with Tim McCrosson about a career that moved from dot-com era web development into federal IT leadership, policy, cybersecurity, and large-scale operations.

Tim explains how an early leadership correction changed him from a command-and-control project manager into a more sustainable coach and collaborator, while also showing why leaders still need the right style for the moment.

The conversation moves through CIO authority in the federal government, laptop refresh policy, the use-or-lose budget problem, enterprise depot operations…

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