Secrets Behind Famous Retail Success! Two Customers: Human + AI, 6% Checkout Lift, 21k Weekly Signal
Julia Paulsen, Director of Ecommerce Nordics at Elkjøp Nordic (part of Currys plc), unpacks how to win when your store has two customers: the human and the AI assistant. We cover data quality, MACH, omnichannel execution, and the culture that turns OKRs into commercial outcomes.
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The skinny
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