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Competency Over Profession in MSK Healthcare · MSKMag OutLoud

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  SPEAKER_00: Competency over profession in MSK Healthcare, written by Rob Bevan.
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  SPEAKER_00: Last week,
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  SPEAKER_00: I spent three hours covering reception at our multidisciplinary clinic,
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  SPEAKER_00: a chiropractor answering the phones.
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  SPEAKER_00: In that short time,
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  SPEAKER_00: I broke the printer,
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  SPEAKER_00: deleted something important,
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  SPEAKER_00: still not sure what,
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  SPEAKER_00: and nearly undid a whole day's worth of admin magic.
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  In other words,
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  I prove what our incredible front desk team already knows.
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  SPEAKER_00: I should never be left in charge without adult supervision.
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  SPEAKER_00: But between the chaos,
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  I had four conversations that perfectly captured the public's
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  confusion around
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  SPEAKER_00: chiropractic and MSK healthcare in general.
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  SPEAKER_00: From behind the desk,
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  I was uniquely placed to dig a little deeper into their
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  thoughts and beliefs.
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  SPEAKER_00: For context, our clinic is a true MDT.
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  SPEAKER_00: We put clinical competency above professional titles.
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  SPEAKER_00: If you call with sciatica,
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  SPEAKER_00: you'll be offered Laura,
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  SPEAKER_00: Rob,
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  SPEAKER_00: Alastair or Sarah,
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  SPEAKER_00: not the chiropractor today,
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  SPEAKER_00: the physio tomorrow or the osteo on Thursday.
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  We're always transparent about who you're seeing and anyone who
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  requests a specific
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  SPEAKER_00: profession will get it.
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  SPEAKER_00: But in reality, fewer than 10% of people actually ask.
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  SPEAKER_00: When people do question it, our front desk uses a simple line.
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  All of our team are trained to examine,
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  diagnose and treat in a very similar manner.
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  SPEAKER_00: 1.
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  SPEAKER_00: I need a crack today.
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  SPEAKER_00: Caller 1 had acute back pain.
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  Their regular chiropractor was away and they urgently sought a
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  crack to realign their back.
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  They didn't want a physio as they believed that was too focused
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  on muscles,
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  SPEAKER_00: not the alignment issue.
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  SPEAKER_00: 2.
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  SPEAKER_00: I'd rather see an osteopath.
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  SPEAKER_00: Caller 2.
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  SPEAKER_00: In severe pain,
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  SPEAKER_00: palpably recoiled at my suggestion of chiropractic treatment,
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  SPEAKER_00: assuming it would involve all the cracking.
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  SPEAKER_00: She instead requested osteopathy,
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  SPEAKER_00: perceiving it as gentler and more holistic,
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  SPEAKER_00: despite our Clifford Clinic offering equally gentle chiropractic care.
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  SPEAKER_00: 3.
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  SPEAKER_00: Please don't tell my GP.
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  SPEAKER_00: Caller 3 had already been through the NHS services for physiotherapy,