Competency Over Profession in MSK Healthcare
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Last week, I spent three hours covering reception at our multidisciplinary clinic: a chiropractor answering the phones.
In that short time, I broke the printer, deleted something important (still not sure what), and nearly undid a whole day’s worth of admin magic. In other words, I proved what our incredible front desk team already knows: I should never be left in charge without adult supervision.
But between the chaos, I had four conversations that perfectly captured the public’s confusion around chiropractic…
The skinny
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