Why Empathy Shapes Stronger Care Teams
In this episode of Hearts of Excellence, we are joined by Gregg Fuller, Senior Executive Director at Majestic Care. With over two decades of experience, Gregg reflects on his journey from being a CNA to achieving multiple deficiency-free surveys across challenging long-term care settings.
They discuss the mindset it takes to lead with both empathy and structure, the importance of understanding every Resident’s story, and why excellence in care starts with consistency every single day. Gregg also opens up about the emotional impact of working with behavioral health Residents and how fostering…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.