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How to handle tricky wedding client relationships with Jen Trotter
Today I am chatting to Bridal Makeup artist and conflict resolution expert Jen Trotter. We talk though her story from solo makeup artist to building a team as Lip Service Makeup and she shares her expect tips on handling tricky wedding clients.
Jen advises on handling client frustrations, avoiding defensiveness, and using empathetic phrases. She also cautions against over-apologising and discounting services. It's a great episode with so many practical tips and pieces of advice.
Find out more about Jen Trotter
Time Stamps:
Building a Bridal Beauty Team (00:00:00) Starting a bridal beauty team…
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