Earnings Insights | #31

The Weekly Run · Aug 13, 2026 · 36m · transcript

The conversation delves into the impact of operational execution on sales, the importance of in-store engagement, and the challenges of implementing kiosks in the restaurant industry. It also explores the evolution of store layout and processes, as well as the balance between speed and customer engagement. The conversation delves into the operational and experiential aspects of running a bagel shop, highlighting the impact of customer behavior, store routines, and the importance of being 'rush ready'. The focus on experience over optimization and the resilience of the system to adapt to…