Latest / Omni Talk Retail / Shoptalk Fall Exclusive: Narvar’s Role in Retail Innovation & Post-Purchase Intelligence

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Shoptalk Fall Exclusive: Narvar’s Role in Retail Innovation & Post-Purchase Intelligence · Omni Talk Retail

• 0:00
  Hello
• 0:00
  everyone,
• 0:00
  this
• 0:00
  is
• 0:00
  Omnitalk
• 0:01
  Retail.
• 0:01
  I'm
• 0:01
  Chris
• 0:02
  Walton.
• 0:02
  And
• 0:02
  I'm
• 0:02
  Ann
• 0:03
  Mazinga
• 0:03
  and
• 0:03
  we
• 0:03
  are.
• 0:04
  Coming
• 0:04
  to
• 0:04
  you
• 0:04
  live
• 0:05
  from
• 0:06
  shop
• 0:06
  Talk
• 0:07
  fall
• 0:07
  in
• 0:08
  Chicago
• 0:09
  and
• 0:09
  the
• 0:09
  Windy
• 0:09
  City.
• 0:10
  Yes,
• 0:10
  it's
• 0:11
  a
• 0:11
  beautiful
• 0:11
  day
• 0:11
  here
• 0:11
  today.
• 0:12
  It's
• 0:12
  a
• 0:12
  beautiful
• 0:12
  day.
• 0:12
  We
• 0:12
  got
• 0:13
  the
• 0:13
  expo
• 0:13
  hall
• 0:13
  in
• 0:14
  the
• 0:14
  background
• 0:14
  and
• 0:15
  before
• 0:15
  we
• 0:15
  get
• 0:15
  started
• 0:15
  today,
• 0:16
  we
• 0:16
  want
• 0:16
  to
• 0:16
  say
• 0:16
  thanks
• 0:17
  to
• 0:17
  our
• 0:17
  partners
• 0:17
  who
• 0:17
  are
• 0:18
  making
• 0:18
  shop
• 0:18
  Talk
• 0:19
  falls
• 0:20
  2024.
• 0:21
  That's
• 0:21
  what
• 0:21
  year
• 0:21
  it
• 0:21
  is.
• 0:22
  Coverage
• 0:22
  possible.
• 0:23
  First
• 0:24
  off,
• 0:24
  Microsoft.
• 0:24
  Microsoft's
• 0:25
  mission
• 0:25
  is
• 0:26
  to
• 0:26
  empower
• 0:26
  every
• 0:26
  person
• 0:27
  and
• 0:27
  every
• 0:28
  organization
• 0:28
  to
• 0:28
  achieve
• 0:29
  more.
• 0:29
  Learn
• 0:30
  more
• 0:30
  about
• 0:30
  how
• 0:31
  together
• 0:31
  tech
• 0:32
  and
• 0:32
  people
• 0:33
  can
• 0:33
  realize
• 0:33
  the
• 0:33
  promise
• 0:34
  of
• 0:34
  AI
• 0:35
  responsibly
• 0:35
  at
• 0:36
  aka
• 0:37
  Ms.
• 0:38
  Alat
• 0:39
  Microsoft.
• 0:40
  That's
• 0:40
  aka
• 0:41
  Ms.
• 0:42
  Al
• 0:43
  a
• 0:43
  T
• 0:44
  Microsoft
• 0:45
  and
• 0:45
  Narvar.
• 0:46
  As
• 0:46
  the
• 0:47
  leader
• 0:47
  in
• 0:47
  post
• 0:47
  purchase
• 0:48
  intelligence,
• 0:48
  Narvar
• 0:49
  empowers
• 0:49
  retailers
• 0:50
  to
• 0:50
  drive
• 0:50
  revenue,
• 0:51
  reduce
• 0:51
  costs
• 0:52
  and
• 0:52
  streamline
• 0:53
  operations,
• 0:53
  all
• 0:54
  while
• 0:54
  delivering
• 0:55
  exceptional
• 0:55
  customer
• 0:56
  experience.
• 0:56
  You
• 0:57
  can
• 0:57
  stop
• 0:57
  by
• 0:57
  booth
• 0:58
  L
• 0:58
  45
• 0:59
  or
• 0:59
  visit
• 1:00
  them@narvar.com
• 1:01
  dot.
• 1:02
  And
• 1:02
  speaking
• 1:02
  of
• 1:02
  Narvar,
• 1:03
  you
• 1:03
  can
• 1:03
  also
• 1:04
  stop
• 1:04
  by
• 1:04
  their
• 1:04
  booth
• 1:04
  and
• 1:04
  talk
• 1:05
  to
• 1:05
  the
• 1:05
  gentleman
• 1:05
  in
• 1:06
  between
• 1:06
  and
• 1:07
  myself.
• 1:07
  And
• 1:08
  that
• 1:08
  is
• 1:08
  David
• 1:08
  Maureen,
• 1:09
  the
• 1:09
  vp
• 1:10
  of
• 1:10
  customer
• 1:10
  strategy
• 1:11
  at
• 1:11
  Narvar.
• 1:12
  Welcome
• 1:12
  David.
• 1:12
  Good
• 1:13
  morning
• 1:13
  and
• 1:13
  thanks
• 1:13
  guys
• 1:13
  for
• 1:13
  having
• 1:14
  me.
• 1:14
  You're
• 1:14
  right
• 1:15
  there.
• 1:15
  We
• 1:15
  can
• 1:16
  see
• 1:16
  the
• 1:16
  narvar
• 1:17
  team
• 1:17
  right
• 1:17
  there.
• 1:17
  So
• 1:18
  if
• 1:18
  you
• 1:19
  see
• 1:19
  us
• 1:19
  today,
• 1:20
  you
• 1:20
  stop
• 1:20
  by
• 1:21
  the
• 1:21
  Chris
• 1:22
  has
• 1:22
  mentioned
• 1:23
  that
• 1:23
  we're
• 1:23
  just
• 1:24
  right
• 1:24
  in
• 1:24
  the
• 1:24
  mezzanine,
• 1:24
  right
• 1:25
  looking
• 1:25
  down
• 1:25
  on
• 1:25
  the
• 1:25
  Narva
• 1:26
  booth.
• 1:26
  Go
• 1:26
  stop
• 1:26
  by
• 1:27
  there.
• 1:27
  We've
• 1:27
  got
• 1:27
  some
• 1:27
  great
• 1:28
  people
• 1:28
  to
• 1:28
  talk
• 1:28
  to.
• 1:29
  But
• 1:29
  David,
• 1:30
  I'd
• 1:30
  like
• 1:30
  to
• 1:30
  start
• 1:30
  a
• 1:31
  little
• 1:31
  bit
• 1:31
  with
• 1:31
  you
• 1:32
  and
• 1:33
  explaining
• 1:34
  for
• 1:34
  our
• 1:34
  audience
• 1:34
  if
• 1:34
  they're
• 1:35
  not
• 1:35
  familiar,
• 1:36
  your
• 1:36
  role
• 1:37
  and
• 1:37
  what
• 1:37
  Narvar
• 1:38
  is.
• 1:38
  Sure.
• 1:38
  Well
• 1:38
  I
• 1:39
  think
• 1:39
  you
• 1:39
  Kristen
• 1:40
  did
• 1:40
  a
• 1:40
  nice
• 1:40
  intro
• 1:40
  for
• 1:40
  me
• 1:40
  on
• 1:40
  Narvar.
• 1:41
  Thanks.
• 1:42
  But
• 1:42
  my
• 1:42
  role
• 1:42
  is
• 1:42
  really
• 1:42
  closely
• 1:43
  tied
• 1:43
  to
• 1:43
  that.
• 1:43
  So
• 1:43
  one
• 1:43
  of
• 1:44
  the
• 1:44
  things
• 1:44
  that
• 1:44
  I
• 1:44
  feel
• 1:45
  is
• 1:45
  really,
• 1:45
  really
• 1:46
  exceptionally
• 1:46
  different
• 1:46
  about
• 1:47
  Narvar
• 1:47
  is
• 1:47
  the
• 1:48
  broad
• 1:48
  set
• 1:48
  of
• 1:48
  retailers
• 1:48
  we
• 1:49
  work
• 1:49
  with
• 1:49
  today.
• 1:49
  We
• 1:49
  work
• 1:50
  with
• 1:50
  over
• 1:50
  1500
• 1:50
  retailers
• 1:51
  across
• 1:51
  the
• 1:51
  globe.
• 1:52
  Wow.
• 1:52
  And
• 1:53
  what
• 1:53
  we
• 1:53
  can
• 1:54
  do
• 1:54
  with
• 1:54
  that
• 1:54
  work
• 1:55
  is
• 1:55
  really
• 1:55
  how
• 1:55
  I
• 1:55
  feel
• 1:56
  we
• 1:56
  can
• 1:56
  bring
• 1:56
  a
• 1:56
  lot
• 1:56
  of
• 1:56
  value
• 1:57
  back
• 1:57
  to
• 1:57
  the
• 1:57
  market.
• 1:58
  So
• 1:58
  a
• 1:58
  lot
• 1:58
  of
• 1:58
  what
• 1:58
  I
• 1:59
  focus
• 1:59
  on
• 1:59
  is
• 1:59
  how
• 1:59
  do
• 2:00
  we
• 2:00
  work
• 2:00
  with
• 2:00
  those
• 2:00
  retailers,
• 2:01
  understand
• 2:01
  what's
• 2:02
  working,
• 2:02
  what's
• 2:02
  not
• 2:02
  working.
• 2:03
  Infuse
• 2:04
  trends
• 2:04
  that
• 2:04
  we
• 2:05
  see
• 2:05
  in
• 2:05
  the
• 2:05
  wider
• 2:05
  retail
• 2:06
  industry.
• 2:06
  Infuse
• 2:07
  trends
• 2:07
  that
• 2:07
  I
• 2:08
  see
• 2:08
  within
• 2:08
  our
• 2:08
  business
• 2:09
  and
• 2:09
  really
• 2:09
  make
• 2:09
  sure
• 2:10
  that
• 2:10
  we're
• 2:10
  kind
• 2:10
  of
• 2:10
  packaging
• 2:11
  that
• 2:11
  all
• 2:11
  together,
• 2:11
  bringing
• 2:12
  out
• 2:12
  best
• 2:12
  in
• 2:12
  class,
• 2:12
  best
• 2:13
  practices,
• 2:13
  thought
• 2:14
  leadership,
• 2:15
  strategic
• 2:15
  guidance,
• 2:16
  really
• 2:16
  to
• 2:17
  up
• 2:17
  level
• 2:17
  the
• 2:17
  industry
• 2:18
  as
• 2:18
  a
• 2:18
  whole.
• 2:18
  I
• 2:19
  think
• 2:19
  a
• 2:19
  good
• 2:19
  example,
• 2:19
  I
• 2:19
  was
• 2:20
  just
• 2:20
  writing
• 2:20
  an
• 2:20
  email
• 2:21
  before
• 2:21
  I
• 2:21
  got
• 2:21
  here
• 2:21
  with
• 2:21
  a
• 2:21
  client
• 2:22
  who
• 2:22
  was
• 2:22
  asking
• 2:23
  about
• 2:23
  whether
• 2:23
  or
• 2:23
  not
• 2:24
  they
• 2:24
  should
• 2:24
  be
• 2:24
  charging
• 2:24
  for
• 2:24
  return
• 2:25
  policies.
• 2:25
  And
• 2:26
  what
• 2:26
  does
• 2:26
  Narvar
• 2:27
  see?
• 2:28
  That's
• 2:28
  a
• 2:28
  great
• 2:28
  question.
• 2:29
  And
• 2:29
  being
• 2:30
  able
• 2:30
  to
• 2:30
  share
• 2:30
  back
• 2:30
  with
• 2:30
  our
• 2:31
  partners,
• 2:31
  what
• 2:31
  are
• 2:32
  we
• 2:32
  seeing?
• 2:32
  Over
• 2:32
  58%
• 2:33
  of
• 2:33
  retailers
• 2:34
  are
• 2:34
  charging
• 2:34
  for
• 2:34
  return
• 2:35
  shipping
• 2:35
  at
• 2:35
  some
• 2:35
  point
• 2:36
  in
• 2:36
  time.
• 2:36
  Examples
• 2:37
  comps
• 2:38
  is
• 2:38
  a
• 2:38
  really
• 2:38
  qualitative
• 2:39
  way
• 2:39
  that
• 2:39
  we're
• 2:40
  able
• 2:40
  to
• 2:40
  give
• 2:40
  back
• 2:40
  to
• 2:40
  the
• 2:41
  industry
• 2:41
  and
• 2:42
  be
• 2:42
  not
• 2:42
  just
• 2:42
  exceptional
• 2:43
  post
• 2:43
  purchase
• 2:43
  experience
• 2:44
  from
• 2:44
  features
• 2:44
  and
• 2:45
  functionality,
• 2:45
  but
• 2:45
  really
• 2:46
  the
• 2:46
  whole
• 2:46
  end
• 2:46
  to
• 2:47
  end
• 2:47
  conversation.
• 2:47
  Wow.
• 2:47
  58%
• 2:48
  and
• 2:49
  growing.
• 2:49
  Yeah.
• 2:49
  Wow.
• 2:50
  And
• 2:50
  you
• 2:50
  get
• 2:50
  that
• 2:50
  level
• 2:50
  of
• 2:51
  data
• 2:51
  and
• 2:51
  insight
• 2:51
  that
• 2:51
  you
• 2:52
  can
• 2:52
  share
• 2:52
  back
• 2:52
  with
• 2:52
  your
• 2:52
  clients
• 2:53
  too,
• 2:53
  at
• 2:53
  a
• 2:53
  broad
• 2:53
  level,
• 2:54
  that's
• 2:54
  pretty
• 2:54
  interesting.
• 2:55
  Okay,
• 2:55
  so
• 2:55
  if
• 2:56
  there's
• 2:56
  one
• 2:56
  thing
• 2:56
  you
• 2:57
  want
• 2:57
  to
• 2:57
  get
• 2:57
  across
• 2:58
  to
• 2:58
  the
• 2:58
  shop,
• 2:58
  talk
• 2:59
  attendees
• 2:59
  here
• 2:59
  over
• 3:00
  the
• 3:00
  next
• 3:00
  three
• 3:00
  days
• 3:01
  about
• 3:01
  Narva,
• 3:01
  what
• 3:02
  is
• 3:02
  it?
• 3:02
  Well,
• 3:03
  you
• 3:03
  meant
• 3:03
  I've
• 3:03
  talked
• 3:03
  a
• 3:04
  little
• 3:04
  bit
• 3:04
  about
• 3:04
  the
• 3:04
  qualitative
• 3:05
  side
• 3:05
  of
• 3:05
  what
• 3:05
  we
• 3:06
  call
• 3:06
  our
• 3:06
  network,
• 3:06
  but
• 3:06
  I
• 3:07
  think
• 3:07
  the
• 3:07
  other
• 3:07
  side
• 3:07
  that
• 3:08
  we're
• 3:08
  really
• 3:08
  excited
• 3:08
  to
• 3:08
  lean
• 3:09
  into
• 3:09
  over
• 3:10
  the
• 3:10
  next
• 3:10
  12,
• 3:10
  24,
• 3:11
  36
• 3:11
  months
• 3:12
  is
• 3:12
  what
• 3:12
  we
• 3:12
  like
• 3:12
  to
• 3:12
  call
• 3:12
  Narva
• 3:13
  network
• 3:13
  intelligence.
• 3:14
  Okay.
• 3:14
  So
• 3:15
  really
• 3:15
  thinking
• 3:15
  about
• 3:15
  how
• 3:16
  do
• 3:16
  we
• 3:16
  quantify
• 3:17
  and
• 3:18
  use
• 3:18
  the
• 3:18
  data
• 3:19
  side
• 3:19
  of
• 3:19
  all
• 3:20
  of
• 3:20
  the
• 3:20
  information
• 3:21
  we
• 3:21
  have
• 3:21
  across
• 3:21
  those
• 3:22
  1500
• 3:22
  retailers
• 3:23
  to
• 3:23
  really
• 3:23
  provide
• 3:23
  better
• 3:23
  experiences,
• 3:24
  whether
• 3:25
  that's
• 3:25
  more
• 3:25
  intelligent,
• 3:26
  estimated
• 3:26
  delivery
• 3:27
  dates
• 3:27
  to
• 3:27
  better
• 3:27
  set
• 3:28
  expectations
• 3:28
  at
• 3:28
  the
• 3:29
  time
• 3:29
  of
• 3:29
  checkout,
• 3:30
  better
• 3:30
  personalized
• 3:31
  experiences
• 3:31
  as
• 3:32
  customers
• 3:32
  wait
• 3:32
  for
• 3:32
  their
• 3:32
  package,
• 3:33
  or
• 3:33
  better
• 3:34
  manage
• 3:34
  return
• 3:35
  policies
• 3:35
  dynamically
• 3:36
  while
• 3:36
  protecting
• 3:37
  against
• 3:37
  risk
• 3:37
  and
• 3:37
  fraud.
• 3:38
  So
• 3:38
  all
• 3:38
  different
• 3:39
  ways
• 3:39
  in
• 3:39
  which
• 3:39
  we
• 3:39
  can
• 3:39
  really
• 3:40
  harness
• 3:40
  the
• 3:40
  power
• 3:40
  of
• 3:41
  our
• 3:41
  data
• 3:42
  and
• 3:42
  use
• 3:42
  it
• 3:42
  across
• 3:42
  the
• 3:43
  industry
• 3:43
  to,
• 3:43
  one,
• 3:44
  make
• 3:44
  customer
• 3:44
  experience
• 3:45
  better,
• 3:45
  but
• 3:46
  to
• 3:46
  also
• 3:46
  help
• 3:46
  retailers
• 3:47
  save
• 3:47
  costs.
• 3:47
  David,
• 3:48
  what
• 3:48
  are
• 3:48
  examples
• 3:48
  of
• 3:48
  some
• 3:49
  of
• 3:49
  those
• 3:49
  things
• 3:49
  that
• 3:49
  you
• 3:49
  do,
• 3:50
  like
• 3:50
  when.
• 3:50
  So
• 3:51
  from
• 3:51
  a
• 3:51
  retailer
• 3:51
  perspective,
• 3:52
  like
• 3:52
  describe,
• 3:52
  click
• 3:53
  into
• 3:53
  that
• 3:53
  for
• 3:53
  us
• 3:53
  in
• 3:53
  terms
• 3:53
  of
• 3:54
  like,
• 3:54
  what
• 3:54
  are
• 3:54
  examples
• 3:55
  of
• 3:56
  how
• 3:56
  you
• 3:56
  bring
• 3:56
  that
• 3:56
  to
• 3:56
  life
• 3:57
  for
• 3:57
  them?
• 3:57
  Sure.
• 3:57
  Well,
• 3:58
  I
• 3:58
  think
• 3:58
  we've,
• 3:58
  well,
• 3:59
  Narva
• 3:59
  has
• 3:59
  long
• 3:59
  had
• 3:59
  our
• 4:00
  first
• 4:00
  product
• 4:00
  on
• 4:00
  our
• 4:00
  platform,
• 4:01
  which
• 4:01
  is
• 4:01
  what
• 4:01
  we
• 4:01
  call
• 4:01
  promise.
• 4:02
  Okay.
• 4:02
  I
• 4:03
  like
• 4:03
  to
• 4:03
  call
• 4:03
  it
• 4:03
  the
• 4:03
  Amazon
• 4:04
  product.
• 4:04
  Cause
• 4:04
  I
• 4:04
  think
• 4:04
  Amazon
• 4:05
  was
• 4:05
  the
• 4:05
  first
• 4:05
  company
• 4:06
  to
• 4:06
  really
• 4:06
  do
• 4:06
  that
• 4:06
  broadly
• 4:07
  and
• 4:07
  well
• 4:07
  with
• 4:08
  consumers.
• 4:08
  Okay.
• 4:08
  Which
• 4:09
  is
• 4:09
  set
• 4:09
  a
• 4:09
  better
• 4:10
  estimated
• 4:11
  delivery
• 4:11
  date
• 4:11
  at
• 4:12
  the
• 4:12
  time
• 4:12
  of
• 4:12
  checkout.
• 4:13
  Tell
• 4:13
  them
• 4:13
  when
• 4:14
  to
• 4:14
  expect
• 4:14
  it.
• 4:14
  Exactly.
• 4:14
  Yeah.
• 4:15
  But
• 4:15
  in
• 4:15
  order
• 4:16
  to
• 4:16
  do
• 4:16
  that,
• 4:17
  it
• 4:17
  is
• 4:18
  now.
• 4:18
  Yeah.
• 4:18
  Right.
• 4:19
  In
• 4:19
  order
• 4:19
  to
• 4:19
  do
• 4:19
  that
• 4:20
  now
• 4:20
  with
• 4:20
  high
• 4:20
  precision
• 4:21
  and
• 4:21
  high
• 4:21
  accuracy,
• 4:22
  it
• 4:22
  takes
• 4:22
  a
• 4:23
  lot
• 4:23
  of
• 4:23
  machine
• 4:23
  learning
• 4:23
  and
• 4:24
  a
• 4:24
  lot
• 4:24
  of
• 4:24
  data
• 4:24
  to
• 4:25
  really
• 4:25
  look
• 4:25
  in
• 4:26
  real
• 4:26
  time.
• 4:26
  And
• 4:26
  historically,
• 4:27
  what
• 4:27
  do
• 4:28
  logistics
• 4:28
  networks
• 4:28
  look
• 4:29
  like?
• 4:29
  You
• 4:29
  know,
• 4:29
  how
• 4:29
  long
• 4:29
  does
• 4:30
  it
• 4:30
  typically
• 4:30
  take
• 4:30
  a
• 4:30
  package
• 4:31
  to
• 4:31
  go
• 4:31
  from
• 4:32
  New
• 4:32
  York
• 4:32
  to
• 4:32
  San
• 4:32
  Francisco
• 4:33
  via
• 4:33
  FedEx
• 4:33
  ground
• 4:34
  or
• 4:34
  UPS
• 4:35
  economy.
• 4:35
  And
• 4:36
  Narva
• 4:36
  is
• 4:37
  in
• 4:37
  a
• 4:37
  unique
• 4:37
  position
• 4:37
  given
• 4:38
  our
• 4:38
  twelve
• 4:39
  plus
• 4:39
  years
• 4:39
  of
• 4:39
  working
• 4:40
  with
• 4:40
  retailers
• 4:40
  across,
• 4:40
  across
• 4:41
  the
• 4:41
  globe,
• 4:41
  integrated
• 4:42
  with
• 4:42
  over
• 4:42
  450
• 4:43
  carriers
• 4:44
  and
• 4:44
  using
• 4:44
  that
• 4:44
  data
• 4:45
  intelligently
• 4:45
  to
• 4:46
  be
• 4:46
  able
• 4:46
  to
• 4:46
  ride
• 4:46
  real
• 4:46
  time,
• 4:47
  high
• 4:47
  accuracy,
• 4:48
  estimated
• 4:49
  delivery
• 4:49
  dates,
• 4:50
  one,
• 4:51
  better
• 4:51
  set
• 4:51
  customer
• 4:51
  expectations.
• 4:52
  Two
• 4:54
  inherently
• 4:54
  drive
• 4:55
  conversion.
• 4:55
  But
• 4:56
  then
• 4:56
  what
• 4:56
  we
• 4:56
  also
• 4:56
  see
• 4:57
  is
• 4:57
  that
• 4:57
  if
• 4:57
  we
• 4:57
  can
• 4:57
  offer
• 4:58
  high
• 4:58
  precision
• 4:59
  and
• 4:59
  accuracy,
• 5:00
  it
• 5:00
  also
• 5:00
  gives
• 5:00
  retailers
• 5:01
  the
• 5:01
  ability
• 5:01
  to
• 5:02
  play
• 5:02
  around
• 5:02
  with
• 5:02
  that
• 5:02
  date
• 5:03
  a
• 5:03
  little
• 5:03
  more
• 5:03
  interesting.
• 5:04
  So
• 5:04
  maybe
• 5:04
  they
• 5:04
  want
• 5:05
  to
• 5:05
  be
• 5:06
  intentionally
• 5:06
  aggressive
• 5:07
  by
• 5:07
  one
• 5:07
  day,
• 5:08
  right?
• 5:08
  Potentially.
• 5:10
  Cause
• 5:10
  maybe
• 5:10
  one
• 5:10
  day
• 5:11
  isn't
• 5:11
  a
• 5:11
  big
• 5:11
  deal
• 5:11
  to
• 5:11
  drive
• 5:11
  conversion.
• 5:12
  But
• 5:12
  how?
• 5:12
  Maybe
• 5:13
  it
• 5:13
  is
• 5:13
  in
• 5:13
  the
• 5:13
  holidays
• 5:13
  though,
• 5:14
  right?
• 5:14
  Yeah,
• 5:14
  exactly.
• 5:15
  100%.
• 5:16
  Times
• 5:16
  change.
• 5:18
  Urgency
• 5:18
  and
• 5:19
  anxiety
• 5:19
  change
• 5:19
  based
• 5:19
  on
• 5:20
  time
• 5:20
  of
• 5:20
  year.
• 5:20
  Absolutely,
• 5:21
  yes.
• 5:21
  So
• 5:21
  that's
• 5:22
  one
• 5:22
  of
• 5:22
  the
• 5:22
  many
• 5:22
  examples
• 5:22
  of
• 5:23
  how
• 5:23
  we're
• 5:23
  really
• 5:23
  leaning
• 5:23
  into
• 5:24
  the
• 5:24
  idea
• 5:24
  of
• 5:24
  network
• 5:25
  data
• 5:25
  and
• 5:25
  network
• 5:26
  intelligence
• 5:26
  to
• 5:26
  build
• 5:27
  better
• 5:27
  products
• 5:27
  and
• 5:27
  better
• 5:27
  experiences.
• 5:28
  Well,
• 5:28
  it's
• 5:29
  interesting
• 5:29
  because
• 5:30
  obviously
• 5:30
  a
• 5:30
  big
• 5:31
  theme
• 5:31
  of
• 5:31
  Shop
• 5:32
  Talk
• 5:32
  fall
• 5:33
  2024
• 5:34
  is
• 5:34
  really
• 5:34
  around
• 5:34
  unified
• 5:35
  commerce.
• 5:35
  And
• 5:36
  I.
• 5:36
  You've
• 5:36
  already
• 5:36
  mentioned
• 5:37
  some
• 5:37
  ways
• 5:37
  that
• 5:37
  Narvar
• 5:38
  is
• 5:38
  participating
• 5:38
  in
• 5:39
  that
• 5:39
  that
• 5:39
  I
• 5:39
  didn't
• 5:40
  know
• 5:40
  before.
• 5:40
  Like
• 5:41
  I
• 5:41
  knew
• 5:41
  Narvar
• 5:42
  as
• 5:43
  return
• 5:43
  logistics
• 5:44
  and
• 5:44
  figuring
• 5:44
  that
• 5:44
  part
• 5:45
  out
• 5:45
  and
• 5:45
  the
• 5:45
  confidence
• 5:46
  that
• 5:46
  I
• 5:46
  have
• 5:46
  as
• 5:46
  a
• 5:46
  consumer
• 5:47
  in
• 5:47
  knowing
• 5:48
  if
• 5:48
  Narvar's
• 5:49
  on
• 5:49
  the
• 5:49
  case
• 5:50
  like
• 5:50
  they'll
• 5:50
  be,
• 5:51
  my
• 5:51
  package
• 5:51
  will
• 5:51
  be
• 5:52
  returned
• 5:52
  and
• 5:53
  get
• 5:53
  to
• 5:53
  the
• 5:53
  right
• 5:53
  place
• 5:54
  quickly.
• 5:55
  But
• 5:55
  you
• 5:55
  talked
• 5:55
  about
• 5:56
  data
• 5:56
  that
• 5:57
  you're
• 5:57
  collecting
• 5:57
  that
• 5:57
  you're
• 5:58
  able
• 5:58
  to
• 5:58
  share
• 5:58
  because
• 5:58
  you
• 5:59
  have
• 5:59
  1500
• 5:59
  retailers
• 6:00
  in
• 6:00
  your
• 6:00
  network.
• 6:01
  I
• 6:01
  think
• 6:02
  the
• 6:02
  other
• 6:02
  part
• 6:02
  that's
• 6:03
  really
• 6:03
  missing
• 6:03
  from
• 6:03
  the
• 6:03
  conversation
• 6:04
  is
• 6:05
  how
• 6:05
  it's
• 6:06
  important
• 6:06
  for
• 6:07
  consumers
• 6:08
  and
• 6:08
  for
• 6:09
  retailers
• 6:09
  to
• 6:09
  be
• 6:09
  thinking
• 6:09
  about
• 6:10
  post
• 6:10
  purchase
• 6:11
  in
• 6:11
  a
• 6:11
  way
• 6:11
  that
• 6:11
  they
• 6:11
  probably
• 6:12
  haven't
• 6:12
  before.
• 6:13
  How
• 6:13
  does
• 6:14
  post
• 6:14
  purchase
• 6:14
  kind
• 6:15
  of
• 6:15
  play
• 6:15
  into
• 6:16
  this
• 6:16
  idea
• 6:17
  of
• 6:17
  unified
• 6:17
  commerce?
• 6:18
  And
• 6:18
  how
• 6:18
  is
• 6:18
  Narvar
• 6:19
  kind
• 6:20
  of
• 6:20
  uniquely
• 6:20
  positioned
• 6:21
  to
• 6:21
  help
• 6:21
  retailers
• 6:22
  and
• 6:22
  brands
• 6:22
  with
• 6:22
  that?
• 6:23
  First,
• 6:23
  I
• 6:23
  love
• 6:24
  the
• 6:24
  term
• 6:24
  unified
• 6:24
  commerce.
• 6:25
  I'm
• 6:25
  not
• 6:25
  sure
• 6:25
  if
• 6:26
  I've
• 6:26
  heard
• 6:26
  that
• 6:26
  yet.
• 6:27
  Unified
• 6:27
  commerce,
• 6:28
  really?
• 6:28
  I
• 6:28
  mean,
• 6:28
  I
• 6:28
  think
• 6:28
  omnichannel
• 6:29
  was
• 6:29
  like
• 6:29
  the
• 6:29
  word
• 6:30
  of
• 6:30
  ten
• 6:30
  years
• 6:30
  ago,
• 6:31
  then
• 6:31
  it
• 6:31
  went
• 6:31
  away,
• 6:31
  now
• 6:32
  it's
• 6:32
  back.
• 6:32
  Yeah,
• 6:33
  sure.
• 6:33
  Sometimes
• 6:34
  hate
• 6:34
  that
• 6:34
  word,
• 6:34
  sometimes
• 6:34
  love
• 6:35
  that
• 6:35
  word.
• 6:35
  Oh
• 6:35
  my
• 6:35
  God.
• 6:36
  Oh
• 6:36
  my
• 6:36
  God.
• 6:37
  You're
• 6:37
  on
• 6:38
  omni
• 6:38
  talk.
• 6:39
  Just
• 6:39
  the
• 6:40
  word
• 6:40
  not.
• 6:41
  At
• 6:41
  least
• 6:41
  you're
• 6:41
  candid.
• 6:44
  I
• 6:44
  think
• 6:44
  unified
• 6:44
  commerce
• 6:45
  is
• 6:45
  a
• 6:45
  really,
• 6:48
  the
• 6:48
  one
• 6:48
  thing
• 6:48
  I
• 6:48
  like
• 6:48
  about
• 6:49
  the
• 6:49
  word
• 6:49
  omni
• 6:49
  or
• 6:49
  sorry
• 6:50
  about
• 6:50
  unified,
• 6:51
  is
• 6:51
  that
• 6:51
  more
• 6:52
  so?
• 6:52
  It
• 6:53
  is
• 6:53
  not
• 6:53
  about
• 6:54
  all
• 6:54
  channels.
• 6:54
  It's
• 6:54
  about
• 6:55
  customers
• 6:55
  feeling
• 6:55
  like
• 6:55
  it's
• 6:56
  one
• 6:56
  channel.
• 6:56
  And
• 6:56
  I
• 6:57
  think
• 6:57
  unified
• 6:57
  commerce
• 6:58
  does
• 6:58
  a
• 6:58
  really
• 6:58
  good
• 6:58
  job
• 6:58
  of
• 6:58
  explaining,
• 6:59
  explaining
• 6:59
  that
• 6:59
  whereas
• 7:00
  omni,
• 7:00
  I
• 7:00
  think,
• 7:01
  feels
• 7:01
  a
• 7:01
  little
• 7:01
  bit
• 7:01
  more
• 7:02
  wide.
• 7:03
  Yeah.
• 7:03
  And
• 7:04
  I
• 7:04
  think
• 7:04
  it
• 7:04
  really
• 7:04
  touches
• 7:04
  on
• 7:05
  the
• 7:05
  question
• 7:05
  as
• 7:05
  well,
• 7:06
  which
• 7:06
  is
• 7:06
  first
• 7:07
  post
• 7:07
  purchase
• 7:08
  is
• 7:08
  now
• 7:08
  a
• 7:08
  critical
• 7:08
  part
• 7:09
  in
• 7:09
  the
• 7:09
  overarching
• 7:10
  customer
• 7:10
  journey.
• 7:10
  Right.
• 7:11
  Maybe
• 7:11
  ten
• 7:11
  years
• 7:12
  ago
• 7:12
  when
• 7:12
  Narva
• 7:12
  started,
• 7:13
  it
• 7:13
  was
• 7:13
  an
• 7:13
  innovative,
• 7:13
  nice
• 7:14
  to
• 7:14
  have.
• 7:14
  Where
• 7:15
  we
• 7:15
  are
• 7:15
  today
• 7:15
  is
• 7:15
  I
• 7:15
  think
• 7:16
  most
• 7:16
  retailers
• 7:17
  agree
• 7:17
  to
• 7:17
  at
• 7:18
  least
• 7:18
  some
• 7:18
  extent
• 7:19
  that
• 7:19
  the
• 7:19
  post
• 7:19
  purchase
• 7:21
  set
• 7:21
  of
• 7:21
  the
• 7:21
  customer
• 7:22
  journey
• 7:22
  is
• 7:23
  really
• 7:23
  one
• 7:23
  of
• 7:23
  the
• 7:23
  most
• 7:23
  critical
• 7:24
  in
• 7:24
  order
• 7:24
  to
• 7:24
  retain
• 7:25
  a
• 7:25
  customer
• 7:26
  with
• 7:26
  immediate
• 7:26
  satisfaction,
• 7:27
  which
• 7:27
  leads
• 7:27
  to
• 7:28
  loyalty.
• 7:28
  Totally.
• 7:29
  As
• 7:29
  we
• 7:29
  think
• 7:29
  about
• 7:30
  the
• 7:30
  world
• 7:30
  now,
• 7:31
  post
• 7:31
  Covid,
• 7:31
  people
• 7:32
  are
• 7:32
  going
• 7:32
  back
• 7:32
  to
• 7:32
  stores.
• 7:33
  Consumers
• 7:34
  want
• 7:34
  to
• 7:34
  have
• 7:34
  that
• 7:35
  connected
• 7:35
  experience.
• 7:36
  They
• 7:36
  want
• 7:36
  to
• 7:36
  have
• 7:36
  one
• 7:37
  experience
• 7:37
  with
• 7:37
  a
• 7:37
  retailer,
• 7:38
  no
• 7:38
  matter
• 7:38
  if
• 7:38
  they
• 7:38
  start
• 7:39
  online,
• 7:39
  finish
• 7:40
  in
• 7:40
  a
• 7:40
  store,
• 7:40
  start
• 7:40
  in
• 7:41
  a
• 7:41
  store,
• 7:41
  finish
• 7:41
  online,
• 7:42
  search
• 7:42
  on
• 7:42
  an
• 7:42
  app,
• 7:43
  do
• 7:43
  a
• 7:44
  bopis
• 7:44
  pickup
• 7:44
  and
• 7:45
  then
• 7:45
  a
• 7:45
  home
• 7:46
  pickup
• 7:46
  return
• 7:46
  because
• 7:46
  it
• 7:47
  doesn't
• 7:47
  work
• 7:47
  out
• 7:47
  for
• 7:47
  them.
• 7:48
  And
• 7:48
  so
• 7:48
  these
• 7:49
  things
• 7:49
  are
• 7:49
  all
• 7:49
  now,
• 7:49
  I
• 7:49
  think,
• 7:49
  starting
• 7:50
  to
• 7:50
  be
• 7:50
  increasingly
• 7:51
  connected.
• 7:51
  And
• 7:52
  how
• 7:52
  do
• 7:52
  you
• 7:52
  think
• 7:53
  about
• 7:53
  every
• 7:54
  step
• 7:54
  of
• 7:55
  post
• 7:56
  purchase,
• 7:56
  physical
• 7:57
  and
• 7:57
  digital,
• 7:58
  in
• 7:58
  a
• 7:58
  connected
• 7:58
  world?
• 7:59
  Right.
• 7:59
  Yeah,
• 7:59
  that's
• 8:00
  true.
• 8:00
  I
• 8:00
  mean,
• 8:00
  before
• 8:01
  it
• 8:01
  was
• 8:01
  like
• 8:02
  you
• 8:02
  go
• 8:02
  to
• 8:02
  the
• 8:02
  store,
• 8:02
  what
• 8:03
  did
• 8:03
  you
• 8:03
  buy?
• 8:03
  Where's
• 8:04
  your
• 8:04
  receipt?
• 8:04
  Like
• 8:04
  all
• 8:05
  these
• 8:05
  things.
• 8:05
  And
• 8:05
  now
• 8:06
  it's
• 8:06
  really
• 8:07
  become
• 8:07
  much
• 8:08
  more
• 8:08
  simpler.
• 8:08
  I
• 8:08
  mean,
• 8:09
  especially
• 8:09
  with
• 8:09
  the
• 8:10
  narva
• 8:10
  experiences
• 8:11
  that
• 8:11
  I've
• 8:11
  had
• 8:11
  at
• 8:11
  Lululemon
• 8:12
  and
• 8:12
  some
• 8:12
  of
• 8:13
  the
• 8:13
  other
• 8:13
  major
• 8:13
  retailers,
• 8:14
  too.
• 8:14
  So
• 8:15
  we
• 8:15
  brought
• 8:15
  up
• 8:15
  holiday
• 8:15
  before.
• 8:16
  Yeah,
• 8:16
  you
• 8:16
  know,
• 8:17
  we
• 8:17
  kind
• 8:17
  of
• 8:17
  teased
• 8:17
  it
• 8:17
  before.
• 8:18
  What,
• 8:19
  you
• 8:19
  know,
• 8:20
  big
• 8:20
  time
• 8:20
  for
• 8:20
  the
• 8:20
  retailers,
• 8:21
  big
• 8:21
  return
• 8:22
  activity
• 8:22
  as
• 8:23
  well.
• 8:23
  What
• 8:24
  do
• 8:24
  you
• 8:24
  have
• 8:24
  any
• 8:24
  big
• 8:24
  announcements
• 8:25
  coming
• 8:25
  up?
• 8:25
  How
• 8:26
  are
• 8:26
  you
• 8:26
  guys
• 8:26
  looking
• 8:26
  at
• 8:26
  the
• 8:26
  holiday
• 8:27
  season?
• 8:27
  Anything
• 8:27
  you
• 8:28
  want
• 8:28
  to
• 8:28
  share
• 8:28
  with
• 8:28
  our
• 8:28
  audience?
• 8:29
  Well,
• 8:29
  I
• 8:29
  think
• 8:29
  what
• 8:30
  we
• 8:30
  see
• 8:30
  always
• 8:30
  is
• 8:30
  holiday
• 8:31
  shopping
• 8:31
  starting
• 8:31
  earlier
• 8:32
  and
• 8:32
  earlier
• 8:32
  than
• 8:32
  ever.
• 8:33
  So
• 8:34
  consumers
• 8:34
  also
• 8:35
  self
• 8:35
  report
• 8:35
  that
• 8:35
  they've
• 8:36
  started
• 8:36
  their
• 8:36
  holiday
• 8:36
  shopping,
• 8:37
  in
• 8:37
  many
• 8:37
  cases
• 8:37
  already.
• 8:38
  So
• 8:39
  we
• 8:39
  start
• 8:39
  to
• 8:39
  see
• 8:39
  that
• 8:39
  buy
• 8:39
  in
• 8:40
  cycle
• 8:40
  more.
• 8:41
  More
• 8:41
  than
• 8:41
  anything,
• 8:41
  I
• 8:42
  think
• 8:42
  you've
• 8:42
  already
• 8:42
  touched
• 8:42
  on
• 8:42
  it
• 8:43
  is
• 8:43
  going
• 8:43
  to
• 8:43
  the
• 8:43
  holiday
• 8:44
  is
• 8:44
  really,
• 8:44
  how
• 8:44
  do
• 8:44
  you
• 8:44
  set
• 8:45
  expectations?
• 8:46
  What
• 8:46
  is
• 8:46
  your,
• 8:47
  what
• 8:47
  is
• 8:47
  the
• 8:47
  cutoff
• 8:48
  time
• 8:48
  to
• 8:48
  get
• 8:48
  free
• 8:49
  shipping,
• 8:49
  guaranteed
• 8:50
  to
• 8:50
  be
• 8:50
  by
• 8:50
  date?
• 8:51
  Right.
• 8:51
  If
• 8:52
  something's
• 8:52
  going
• 8:52
  to
• 8:52
  go
• 8:52
  wrong,
• 8:53
  how
• 8:53
  do
• 8:53
  you
• 8:53
  make
• 8:53
  sure
• 8:53
  your
• 8:53
  customers
• 8:54
  know
• 8:54
  so
• 8:54
  that
• 8:54
  they
• 8:55
  can
• 8:55
  make
• 8:55
  other
• 8:55
  choices?
• 8:56
  Talk
• 8:56
  about
• 8:56
  return
• 8:57
  policies.
• 8:57
  How
• 8:58
  do
• 8:58
  you
• 8:58
  make
• 8:58
  sure
• 8:58
  you're
• 8:58
  really
• 8:58
  clear
• 8:59
  about
• 8:59
  what
• 8:59
  your
• 8:59
  holiday
• 9:00
  return
• 9:00
  policy
• 9:00
  is
• 9:00
  and
• 9:01
  how
• 9:01
  you
• 9:01
  take
• 9:01
  part
• 9:01
  in
• 9:01
  it?
• 9:03
  As
• 9:03
  I
• 9:03
  mentioned,
• 9:03
  and
• 9:03
  we
• 9:04
  talked
• 9:04
  about
• 9:04
  consumer
• 9:04
  urgency
• 9:05
  and
• 9:05
  anxiety
• 9:05
  is
• 9:05
  an
• 9:06
  all
• 9:06
  time
• 9:06
  high
• 9:07
  during
• 9:07
  the
• 9:07
  holiday
• 9:07
  season.
• 9:08
  So
• 9:08
  how
• 9:09
  do
• 9:09
  you
• 9:09
  use
• 9:09
  better
• 9:09
  communication,
• 9:11
  better
• 9:11
  expectation
• 9:11
  setting
• 9:12
  to
• 9:12
  really
• 9:12
  reduce
• 9:12
  that
• 9:13
  anxiety
• 9:13
  with
• 9:13
  customers?
• 9:14
  And
• 9:14
  I
• 9:14
  think
• 9:15
  what
• 9:15
  we
• 9:15
  see
• 9:15
  then
• 9:16
  is
• 9:16
  that
• 9:16
  customers
• 9:16
  who
• 9:17
  engage
• 9:17
  positively
• 9:18
  on
• 9:18
  holiday
• 9:19
  will
• 9:19
  come
• 9:19
  back
• 9:20
  after
• 9:20
  the
• 9:20
  holiday
• 9:20
  season
• 9:21
  because
• 9:21
  of
• 9:21
  the
• 9:21
  great
• 9:22
  experience
• 9:22
  they
• 9:22
  had
• 9:23
  with
• 9:23
  that
• 9:23
  peace
• 9:23
  of
• 9:24
  mind,
• 9:24
  with
• 9:24
  that
• 9:24
  trust,
• 9:24
  with
• 9:25
  that
• 9:25
  expectation.
• 9:25
  Yeah.
• 9:25
  Holiday
• 9:25
  is
• 9:26
  more
• 9:26
  important
• 9:26
  than
• 9:26
  just
• 9:26
  the
• 9:26
  immediacy
• 9:27
  of
• 9:27
  this
• 9:27
  season.
• 9:28
  I'm
• 9:28
  curious,
• 9:28
  too,
• 9:28
  as
• 9:28
  you
• 9:29
  look
• 9:29
  at
• 9:29
  cross
• 9:29
  retail
• 9:29
  more
• 9:30
  broadly,
• 9:30
  are
• 9:30
  there
• 9:31
  any
• 9:31
  action
• 9:31
  steps
• 9:31
  that
• 9:32
  retailers
• 9:32
  take
• 9:32
  in
• 9:33
  addition,
• 9:33
  on
• 9:33
  the
• 9:33
  post
• 9:34
  purchase
• 9:34
  side
• 9:35
  that
• 9:36
  is
• 9:36
  kind
• 9:36
  of
• 9:36
  adaptive
• 9:37
  to
• 9:37
  the
• 9:37
  season
• 9:37
  to
• 9:38
  try
• 9:38
  to
• 9:39
  make
• 9:39
  that
• 9:39
  process
• 9:39
  easier
• 9:40
  for
• 9:40
  their
• 9:40
  consumers?
• 9:41
  Anything
• 9:41
  you
• 9:41
  see?
• 9:42
  Yeah,
• 9:42
  I
• 9:42
  think
• 9:43
  one
• 9:44
  really
• 9:44
  flexible
• 9:45
  return
• 9:45
  policies
• 9:46
  during
• 9:46
  the
• 9:47
  holiday
• 9:47
  season
• 9:47
  is
• 9:47
  so
• 9:48
  they're
• 9:48
  highlighting
• 9:48
  those
• 9:48
  more,
• 9:49
  highlighting
• 9:49
  them
• 9:49
  and
• 9:49
  making
• 9:50
  sure,
• 9:50
  I
• 9:50
  mean,
• 9:50
  returns
• 9:51
  is
• 9:51
  all
• 9:51
  about
• 9:51
  peace
• 9:51
  of
• 9:51
  mind.
• 9:52
  Right.
• 9:52
  And
• 9:53
  if
• 9:53
  you're
• 9:53
  giving
• 9:53
  a
• 9:53
  gift,
• 9:54
  buying
• 9:55
  early,
• 9:55
  but
• 9:55
  giving
• 9:55
  a
• 9:55
  gift
• 9:56
  at
• 9:56
  Christmas
• 9:56
  and
• 9:56
  it
• 9:56
  doesn't
• 9:57
  work
• 9:57
  out,
• 9:57
  you
• 9:57
  want
• 9:58
  to
• 9:58
  make
• 9:58
  sure
• 9:58
  that
• 9:58
  your
• 9:58
  gift
• 9:58
  recipient
• 9:59
  also
• 9:59
  has
• 9:59
  the
• 9:59
  peace
• 10:00
  of
• 10:00
  mind
• 10:00
  to
• 10:00
  return.
• 10:01
  So
• 10:01
  I
• 10:01
  would
• 10:01
  say
• 10:01
  that's
• 10:02
  probably
• 10:02
  the
• 10:02
  biggest
• 10:03
  operational
• 10:04
  change
• 10:04
  that
• 10:04
  we
• 10:04
  see
• 10:04
  in
• 10:04
  post
• 10:05
  purchase
• 10:05
  during
• 10:05
  the
• 10:05
  holiday
• 10:06
  season,
• 10:06
  is
• 10:07
  wider
• 10:07
  return
• 10:07
  windows,
• 10:08
  potentially
• 10:08
  more
• 10:08
  flexible
• 10:09
  policies,
• 10:10
  maybe
• 10:10
  lower
• 10:10
  cost,
• 10:11
  all
• 10:12
  because
• 10:12
  retailers
• 10:13
  really
• 10:13
  are
• 10:13
  embracing
• 10:13
  the
• 10:14
  idea
• 10:14
  that
• 10:15
  holiday
• 10:15
  gifting
• 10:16
  is
• 10:17
  a
• 10:17
  big
• 10:17
  moment
• 10:17
  in
• 10:17
  time,
• 10:18
  but
• 10:18
  that
• 10:18
  the
• 10:19
  time
• 10:19
  period
• 10:20
  that's
• 10:20
  related
• 10:20
  around
• 10:21
  gifting
• 10:21
  is
• 10:21
  much
• 10:21
  longer
• 10:22
  and
• 10:23
  getting
• 10:23
  longer,
• 10:23
  as
• 10:23
  we
• 10:23
  just
• 10:24
  talked
• 10:24
  about.
• 10:24
  Yeah.
• 10:24
  And
• 10:24
  it's
• 10:24
  a
• 10:25
  great
• 10:25
  time
• 10:25
  to
• 10:25
  earn
• 10:25
  loyalty.
• 10:26
  Exactly.
• 10:27
  That's
• 10:27
  an
• 10:27
  interesting
• 10:27
  point
• 10:27
  that
• 10:28
  we've
• 10:28
  never
• 10:28
  talked
• 10:28
  about
• 10:28
  before.
• 10:29
  So
• 10:29
  that's
• 10:29
  wonderful.
• 10:30
  All
• 10:30
  right.
• 10:31
  Well,
• 10:31
  thank
• 10:31
  you
• 10:32
  so
• 10:32
  much,
• 10:32
  David
• 10:33
  Marin,
• 10:33
  for
• 10:34
  being
• 10:34
  here.
• 10:35
  Narvar,
• 10:35
  your
• 10:36
  team,
• 10:36
  for
• 10:36
  making
• 10:37
  all
• 10:37
  of
• 10:37
  our
• 10:37
  coverage
• 10:38
  today
• 10:38
  at
• 10:38
  shop
• 10:38
  talk
• 10:39
  fall
• 10:39
  possible
• 10:40
  again.
• 10:40
  You
• 10:41
  can
• 10:41
  check
• 10:41
  them
• 10:41
  out
• 10:42
  down
• 10:42
  below
• 10:42
  at
• 10:42
  booth
• 10:43
  L
• 10:43
  45,
• 10:44
  right?
• 10:45
  Yes,
• 10:45
  yes,
• 10:46
  L
• 10:46
  45.
• 10:47
  And
• 10:48
  Chris
• 10:48
  and
• 10:48
  I
• 10:48
  will
• 10:48
  be
• 10:48
  back
• 10:49
  with
• 10:49
  so
• 10:49
  much
• 10:49
  more
• 10:50
  coverage
• 10:50
  today.
• 10:50
  We've
• 10:51
  got
• 10:51
  lots
• 10:51
  of
• 10:51
  interviews
• 10:51
  coming
• 10:52
  up
• 10:52
  from
• 10:52
  Walmart,
• 10:53
  Macy's,
• 10:54
  american
• 10:54
  freight
• 10:55
  and
• 10:55
  more.
• 10:55
  So
• 10:55
  stay
• 10:56
  tuned.
• 10:56
  And
• 10:56
  until
• 10:57
  then,
• 10:58
  be
• 10:58
  careful
• 10:58
  out
• 10:58
  there.
• 10:59
  Thanks
• 11:00
  Keeman
• 11:01
  all
• 11:01
  right,
• 11:02
  I.