Latest / The Bread Winner Podcast / 32. When to Say Yes (and No) to Custom Orders in Your Sourdough Microbakery Business

Transcript

32. When to Say Yes (and No) to Custom Orders in Your Sourdough Microbakery Business · The Bread Winner Podcast

• 0:00
  Receiving
• 0:00
  a
• 0:00
  custom
• 0:01
  order
• 0:01
  can
• 0:01
  feel
• 0:02
  so
• 0:02
  flattering.
• 0:03
  It
• 0:03
  can
• 0:03
  feel
• 0:03
  like
• 0:04
  such
• 0:04
  a
• 0:04
  great
• 0:04
  compliment
• 0:06
  and
• 0:06
  affirmation
• 0:07
  of
• 0:07
  the
• 0:07
  good
• 0:08
  work
• 0:08
  that
• 0:08
  you're
• 0:08
  doing.
• 0:09
  It's
• 0:09
  like
• 0:09
  a
• 0:09
  nod
• 0:10
  that
• 0:10
  someone
• 0:11
  values
• 0:12
  what
• 0:12
  you
• 0:12
  create
• 0:13
  and
• 0:13
  they
• 0:14
  want
• 0:14
  more
• 0:14
  of
• 0:14
  it.
• 0:15
  But
• 0:15
  here's
• 0:15
  the
• 0:15
  thing.
• 0:16
  We
• 0:16
  have
• 0:16
  to
• 0:16
  weigh
• 0:16
  out
• 0:17
  whether
• 0:18
  we
• 0:18
  have
• 0:18
  the
• 0:18
  capacity
• 0:19
  and
• 0:19
  the
• 0:19
  experience
• 0:20
  to
• 0:21
  deliver
• 0:21
  on
• 0:21
  that
• 0:22
  request.
• 0:24
  Welcome
• 0:24
  to
• 0:24
  the
• 0:24
  Breadwinner
• 0:25
  Podcast.
• 0:26
  This
• 0:26
  is
• 0:26
  the
• 0:27
  show
• 0:27
  for
• 0:27
  Sourdough
• 0:28
  micro
• 0:28
  bakery
• 0:28
  owners
• 0:29
  who
• 0:29
  are
• 0:30
  building
• 0:30
  a
• 0:31
  sustainable,
• 0:32
  successful,
• 0:33
  profitable
• 0:34
  business
• 0:34
  from
• 0:34
  their
• 0:34
  home.
• 0:35
  If
• 0:36
  you
• 0:36
  are
• 0:36
  already
• 0:36
  in
• 0:37
  business,
• 0:37
  or
• 0:37
  if
• 0:37
  you're
• 0:38
  dreaming
• 0:38
  of
• 0:38
  starting
• 0:39
  one,
• 0:39
  this
• 0:40
  is
• 0:40
  the
• 0:40
  place
• 0:40
  for
• 0:40
  you.
• 0:41
  I'm
• 0:41
  your
• 0:41
  host,
• 0:42
  Caroline
• 0:42
  Bauer.
• 0:43
  I
• 0:43
  own
• 0:43
  a
• 0:43
  successful
• 0:44
  in
• 0:44
  home
• 0:44
  Sourdough
• 0:45
  bakery
• 0:46
  and
• 0:46
  I
• 0:46
  am
• 0:46
  here
• 0:47
  to
• 0:47
  share
• 0:47
  everything
• 0:47
  I've
• 0:47
  learned
• 0:48
  that
• 0:48
  works
• 0:48
  and
• 0:48
  that
• 0:49
  doesn't,
• 0:49
  plus
• 0:49
  everything
• 0:50
  that
• 0:50
  I'm
• 0:50
  researching
• 0:51
  along
• 0:51
  the
• 0:51
  way
• 0:52
  so
• 0:52
  we
• 0:52
  can
• 0:52
  build
• 0:52
  thriving
• 0:53
  businesses
• 0:53
  together.
• 0:55
  Hello
• 0:55
  and
• 0:56
  welcome
• 0:56
  back
• 0:56
  to
• 0:56
  another
• 0:56
  episode
• 0:57
  of
• 0:57
  the
• 0:57
  Breadwinner
• 0:58
  Podcast,
• 0:59
  Caroline.
• 1:00
  And
• 1:00
  today's
• 1:00
  topic
• 1:01
  is
• 1:01
  a
• 1:01
  really
• 1:01
  good
• 1:01
  one.
• 1:02
  I
• 1:03
  think
• 1:03
  it's
• 1:04
  something
• 1:04
  that
• 1:04
  a
• 1:04
  lot
• 1:04
  of
• 1:05
  bakers
• 1:05
  maybe
• 1:05
  don't
• 1:06
  put
• 1:06
  a
• 1:06
  lot
• 1:06
  of
• 1:06
  thought
• 1:06
  into,
• 1:07
  especially
• 1:08
  when
• 1:08
  they're
• 1:08
  just
• 1:08
  getting
• 1:08
  started.
• 1:09
  We're
• 1:10
  going
• 1:10
  to
• 1:10
  be
• 1:10
  talking
• 1:11
  about
• 1:11
  whether
• 1:11
  or
• 1:12
  not
• 1:12
  custom
• 1:13
  orders
• 1:14
  fit
• 1:14
  into
• 1:14
  your
• 1:14
  business
• 1:15
  model,
• 1:15
  how
• 1:16
  to
• 1:16
  figure
• 1:16
  it
• 1:16
  out,
• 1:16
  and
• 1:16
  then
• 1:17
  if
• 1:17
  you
• 1:17
  decide,
• 1:17
  yes,
• 1:18
  how
• 1:18
  to
• 1:18
  make
• 1:19
  them
• 1:19
  work
• 1:19
  for
• 1:19
  you.
• 1:20
  So
• 1:20
  we'll
• 1:20
  paint
• 1:20
  a
• 1:21
  little
• 1:21
  picture
• 1:21
  here.
• 1:22
  Imagine
• 1:23
  you
• 1:24
  have
• 1:24
  just
• 1:24
  finished
• 1:25
  a
• 1:25
  really
• 1:26
  long
• 1:26
  baking
• 1:27
  day,
• 1:28
  you're
• 1:29
  sitting
• 1:29
  to
• 1:29
  wind
• 1:30
  down,
• 1:30
  and
• 1:30
  you
• 1:31
  get
• 1:31
  a
• 1:31
  message
• 1:31
  on
• 1:31
  your
• 1:31
  phone
• 1:32
  asking
• 1:33
  for
• 1:33
  a
• 1:34
  custom
• 1:34
  batch
• 1:34
  of
• 1:35
  your
• 1:35
  famous
• 1:35
  cinnamon
• 1:36
  rolls.
• 1:37
  They
• 1:37
  need
• 1:37
  it
• 1:37
  for
• 1:37
  a
• 1:38
  really
• 1:38
  special
• 1:38
  family
• 1:39
  occasion
• 1:39
  that's
• 1:40
  coming
• 1:40
  up
• 1:40
  this
• 1:40
  weekend
• 1:40
  in
• 1:41
  just
• 1:41
  a
• 1:41
  couple
• 1:41
  days.
• 1:42
  And
• 1:42
  you
• 1:43
  absolutely
• 1:44
  want
• 1:44
  to
• 1:44
  say
• 1:44
  yes.
• 1:45
  You
• 1:45
  don't
• 1:45
  want
• 1:45
  to
• 1:45
  leave
• 1:46
  them
• 1:46
  in
• 1:46
  the
• 1:46
  lurch.
• 1:47
  But
• 1:48
  before
• 1:48
  you
• 1:48
  say
• 1:48
  yes,
• 1:49
  let's
• 1:50
  talk
• 1:50
  about
• 1:50
  it
• 1:51
  and
• 1:51
  figure
• 1:51
  out
• 1:52
  whether
• 1:52
  or
• 1:52
  not
• 1:53
  it
• 1:53
  is
• 1:53
  the
• 1:53
  right
• 1:53
  yes.
• 1:54
  This
• 1:54
  scenario
• 1:55
  can
• 1:55
  quickly
• 1:55
  turn
• 1:55
  into
• 1:56
  a
• 1:56
  recipe
• 1:56
  for
• 1:56
  overwhelm
• 1:57
  if
• 1:57
  you're
• 1:57
  not
• 1:58
  prepared.
• 1:59
  So
• 1:59
  how
• 1:59
  do
• 1:59
  you
• 1:59
  determine
• 2:00
  if
• 2:00
  custom
• 2:00
  orders
• 2:00
  are
• 2:01
  a
• 2:01
  good
• 2:01
  fit
• 2:01
  for
• 2:01
  your
• 2:01
  business?
• 2:03
  Let's
• 2:03
  go
• 2:03
  ahead
• 2:03
  and
• 2:03
  break
• 2:04
  it
• 2:04
  down.
• 2:04
  So
• 2:05
  first
• 2:05
  off,
• 2:05
  I
• 2:05
  totally
• 2:06
  understand
• 2:07
  that
• 2:07
  when
• 2:07
  you
• 2:07
  are
• 2:08
  just
• 2:08
  starting
• 2:08
  out,
• 2:09
  receiving
• 2:10
  a
• 2:10
  custom
• 2:10
  order
• 2:11
  can
• 2:11
  feel
• 2:11
  so
• 2:12
  flattering.
• 2:12
  It
• 2:13
  can
• 2:13
  feel
• 2:13
  like
• 2:13
  such
• 2:14
  a
• 2:14
  great
• 2:14
  compliment
• 2:15
  and
• 2:16
  affirmation
• 2:17
  of
• 2:17
  the
• 2:17
  good
• 2:17
  work
• 2:17
  that
• 2:17
  you're
• 2:18
  doing.
• 2:18
  It's
• 2:19
  like
• 2:19
  a
• 2:19
  nod
• 2:19
  that
• 2:20
  someone
• 2:21
  values
• 2:21
  what
• 2:22
  you
• 2:22
  create
• 2:23
  and
• 2:23
  they
• 2:23
  want
• 2:24
  more
• 2:24
  of
• 2:24
  it.
• 2:24
  But
• 2:25
  here's
• 2:25
  the
• 2:25
  thing.
• 2:25
  We
• 2:25
  have
• 2:26
  to
• 2:26
  weigh
• 2:26
  out
• 2:27
  whether
• 2:27
  we
• 2:28
  have
• 2:28
  the
• 2:28
  capacity
• 2:28
  and
• 2:29
  the
• 2:29
  experience
• 2:30
  to
• 2:31
  deliver
• 2:31
  on
• 2:31
  that
• 2:31
  request.
• 2:32
  So
• 2:32
  if
• 2:33
  you're
• 2:33
  still
• 2:33
  figuring
• 2:34
  out
• 2:34
  everything
• 2:34
  in
• 2:34
  your
• 2:35
  processes,
• 2:36
  saying
• 2:37
  yes
• 2:37
  to
• 2:37
  everything
• 2:38
  might
• 2:38
  lead
• 2:39
  to
• 2:39
  stress,
• 2:39
  and
• 2:40
  it
• 2:40
  could
• 2:40
  even
• 2:40
  lead
• 2:40
  to
• 2:41
  disappointment
• 2:41
  for
• 2:41
  you
• 2:42
  or
• 2:42
  the
• 2:42
  customer
• 2:43
  if
• 2:43
  you're
• 2:43
  turning
• 2:44
  things
• 2:44
  out
• 2:44
  in
• 2:44
  a
• 2:45
  quick
• 2:45
  timeframe.
• 2:46
  Saying
• 2:46
  yes
• 2:46
  to
• 2:46
  every
• 2:47
  special
• 2:48
  request,
• 2:49
  that
• 2:49
  can
• 2:49
  often
• 2:50
  mean
• 2:50
  that
• 2:50
  you're
• 2:51
  putting
• 2:51
  out
• 2:51
  a
• 2:51
  product
• 2:51
  that
• 2:52
  you're
• 2:52
  not
• 2:52
  a
• 2:52
  hundred
• 2:52
  percent
• 2:53
  happy
• 2:53
  with.
• 2:54
  And
• 2:54
  sometimes
• 2:55
  a
• 2:55
  gentle
• 2:56
  no
• 2:57
  that's
• 2:57
  said
• 2:57
  with
• 2:57
  integrity
• 2:59
  can
• 2:59
  serve
• 2:59
  everyone
• 3:00
  really
• 3:01
  well.
• 3:01
  You
• 3:02
  can
• 3:02
  always
• 3:02
  refer
• 3:03
  the
• 3:03
  requester
• 3:03
  out
• 3:04
  to
• 3:04
  another
• 3:04
  local
• 3:05
  baker
• 3:05
  who
• 3:06
  can
• 3:06
  probably
• 3:07
  deliver
• 3:07
  on
• 3:07
  the
• 3:07
  request
• 3:08
  just
• 3:09
  as
• 3:09
  well
• 3:09
  as
• 3:09
  you,
• 3:09
  especially
• 3:10
  if
• 3:10
  they
• 3:11
  align
• 3:11
  better
• 3:11
  with
• 3:11
  the
• 3:12
  product
• 3:12
  that
• 3:12
  the
• 3:12
  person
• 3:13
  is
• 3:13
  requesting.
• 3:14
  So
• 3:14
  a
• 3:14
  clear
• 3:15
  and
• 3:15
  respectful
• 3:15
  note
• 3:16
  not
• 3:16
  only
• 3:16
  helps
• 3:17
  keep
• 3:17
  your
• 3:17
  integrity
• 3:18
  intact,
• 3:19
  but
• 3:19
  it
• 3:19
  also
• 3:20
  fosters
• 3:20
  a
• 3:20
  sense
• 3:20
  of
• 3:21
  community
• 3:22
  among
• 3:22
  the
• 3:23
  bakers
• 3:23
  in
• 3:23
  your
• 3:23
  area.
• 3:24
  Now
• 3:24
  let's
• 3:24
  talk
• 3:25
  about
• 3:25
  some
• 3:25
  common
• 3:25
  pain
• 3:26
  points
• 3:26
  that
• 3:27
  can
• 3:27
  come
• 3:27
  up
• 3:28
  with
• 3:28
  custom
• 3:29
  orders.
• 3:30
  So
• 3:30
  many
• 3:30
  bakers,
• 3:31
  myself
• 3:31
  included,
• 3:33
  have
• 3:33
  felt
• 3:33
  the
• 3:34
  overwhelm
• 3:34
  when
• 3:35
  faced
• 3:35
  with
• 3:35
  one
• 3:36
  off
• 3:36
  requests
• 3:36
  that
• 3:37
  disrupt
• 3:37
  our
• 3:37
  regular
• 3:38
  rhythm.
• 3:39
  So
• 3:39
  you
• 3:39
  might
• 3:40
  find
• 3:40
  yourself
• 3:40
  scrambling
• 3:41
  to
• 3:41
  accommodate
• 3:42
  last
• 3:43
  minute
• 3:43
  changes
• 3:43
  or
• 3:44
  special
• 3:44
  requests.
• 3:45
  And
• 3:45
  too
• 3:46
  many
• 3:46
  of
• 3:46
  those
• 3:46
  yeses
• 3:47
  can
• 3:47
  really
• 3:47
  easily
• 3:48
  lead
• 3:48
  to
• 3:48
  burnout.
• 3:49
  So
• 3:49
  to
• 3:50
  go
• 3:50
  back
• 3:50
  to
• 3:50
  our
• 3:50
  earlier
• 3:51
  example,
• 3:51
  imagine
• 3:52
  you
• 3:52
  have
• 3:52
  a
• 3:53
  really
• 3:53
  busy
• 3:53
  weekend,
• 3:54
  you've
• 3:54
  been
• 3:54
  baking
• 3:56
  all
• 3:56
  day,
• 3:56
  prepping
• 3:57
  all
• 3:57
  week,
• 3:58
  and
• 3:58
  someone
• 3:59
  comes
• 3:59
  along
• 3:59
  asking
• 4:00
  for
• 4:00
  a
• 4:00
  custom
• 4:00
  batch
• 4:01
  of
• 4:02
  something
• 4:02
  that
• 4:02
  you
• 4:03
  can
• 4:03
  probably
• 4:03
  do,
• 4:04
  and
• 4:05
  they
• 4:05
  need
• 4:05
  it
• 4:05
  in
• 4:05
  a
• 4:05
  short
• 4:06
  time
• 4:06
  frame.
• 4:06
  Maybe
• 4:06
  it's
• 4:07
  a
• 4:07
  party
• 4:07
  happening
• 4:07
  tomorrow.
• 4:08
  So
• 4:09
  how
• 4:09
  do
• 4:09
  you
• 4:09
  juggle
• 4:09
  that
• 4:10
  without
• 4:11
  feeling
• 4:11
  like
• 4:11
  you're
• 4:12
  losing
• 4:12
  control
• 4:12
  of
• 4:13
  your
• 4:13
  production?
• 4:14
  So
• 4:14
  in
• 4:14
  a
• 4:14
  minute,
• 4:15
  I
• 4:15
  will
• 4:15
  share
• 4:16
  my
• 4:16
  own
• 4:16
  personal
• 4:17
  policy
• 4:18
  on
• 4:18
  custom
• 4:19
  orders.
• 4:19
  But
• 4:20
  before
• 4:20
  we
• 4:20
  do
• 4:21
  that,
• 4:21
  let's
• 4:21
  go
• 4:21
  ahead
• 4:22
  and
• 4:22
  talk
• 4:22
  about
• 4:22
  if
• 4:22
  you
• 4:23
  decide
• 4:23
  to
• 4:23
  accept
• 4:24
  custom
• 4:24
  orders,
• 4:25
  how
• 4:25
  to
• 4:25
  make
• 4:25
  that
• 4:26
  work
• 4:26
  well
• 4:26
  for
• 4:26
  you,
• 4:27
  and
• 4:27
  what
• 4:27
  you
• 4:27
  need
• 4:28
  to
• 4:28
  put
• 4:28
  in
• 4:28
  place
• 4:29
  to
• 4:30
  know
• 4:30
  which
• 4:30
  ones
• 4:30
  to
• 4:31
  say
• 4:31
  yes
• 4:31
  to,
• 4:31
  which
• 4:32
  ones
• 4:32
  to
• 4:32
  accept,
• 4:32
  and
• 4:33
  how
• 4:33
  to
• 4:33
  establish
• 4:33
  a
• 4:34
  system
• 4:34
  that
• 4:34
  allows
• 4:34
  you
• 4:34
  to
• 4:35
  deliver
• 4:35
  well
• 4:36
  on
• 4:36
  custom
• 4:36
  orders.
• 4:37
  The
• 4:37
  very
• 4:37
  first
• 4:38
  thing
• 4:38
  is
• 4:38
  to
• 4:38
  set
• 4:39
  clear
• 4:39
  boundaries.
• 4:40
  So
• 4:41
  this
• 4:41
  involves
• 4:41
  a
• 4:42
  few
• 4:42
  things.
• 4:43
  Number
• 4:43
  one,
• 4:43
  we
• 4:44
  start
• 4:44
  by
• 4:44
  creating
• 4:45
  a
• 4:45
  custom
• 4:45
  order
• 4:46
  policy.
• 4:47
  This
• 4:47
  is
• 4:47
  where
• 4:48
  you
• 4:48
  define
• 4:48
  what
• 4:49
  types
• 4:49
  of
• 4:49
  requests
• 4:51
  you'll
• 4:51
  take
• 4:51
  on.
• 4:52
  So
• 4:52
  very
• 4:52
  easily
• 4:53
  you
• 4:53
  know
• 4:54
  exactly
• 4:54
  what
• 4:54
  you're
• 4:54
  going
• 4:54
  to
• 4:55
  say
• 4:55
  yes
• 4:55
  to
• 4:56
  and
• 4:56
  what
• 4:56
  you'll
• 4:57
  say
• 4:57
  no
• 4:57
  to.
• 4:58
  There
• 4:58
  is
• 4:58
  so
• 4:59
  much
• 4:59
  power
• 4:59
  in
• 4:59
  being
• 5:00
  clear
• 5:00
  on
• 5:00
  your
• 5:01
  nose.
• 5:02
  I
• 5:02
  talk
• 5:02
  about
• 5:02
  that
• 5:02
  all
• 5:03
  the
• 5:03
  time.
• 5:03
  But
• 5:04
  a
• 5:04
  firm,
• 5:04
  solid,
• 5:05
  clear
• 5:06
  no
• 5:06
  is
• 5:07
  just
• 5:07
  as
• 5:08
  effective,
• 5:08
  just
• 5:09
  as
• 5:09
  important
• 5:10
  as
• 5:10
  a
• 5:10
  yes.
• 5:11
  So
• 5:11
  your
• 5:12
  custom
• 5:12
  order
• 5:12
  policy
• 5:13
  defines
• 5:14
  what
• 5:14
  types
• 5:14
  of
• 5:14
  requests
• 5:15
  you
• 5:15
  take
• 5:15
  on.
• 5:16
  So
• 5:16
  maybe
• 5:16
  you
• 5:17
  decide
• 5:17
  to
• 5:17
  accept
• 5:18
  custom
• 5:18
  orders
• 5:19
  only
• 5:19
  for
• 5:20
  certain
• 5:20
  products,
• 5:21
  only
• 5:21
  certain
• 5:22
  cookies,
• 5:22
  or
• 5:22
  only
• 5:23
  scones,
• 5:24
  or
• 5:24
  only
• 5:25
  plain
• 5:25
  bread,
• 5:26
  or
• 5:26
  whatever
• 5:27
  you
• 5:27
  feel
• 5:28
  really
• 5:28
  good
• 5:28
  about.
• 5:28
  You
• 5:29
  can
• 5:29
  opt
• 5:29
  out
• 5:29
  of
• 5:30
  anything
• 5:30
  complex
• 5:31
  opt
• 5:31
  out
• 5:31
  of
• 5:31
  anything
• 5:32
  that
• 5:32
  requires
• 5:33
  recipe
• 5:33
  development
• 5:34
  or
• 5:35
  excessive
• 5:36
  amounts
• 5:36
  of
• 5:37
  time,
• 5:38
  you
• 5:38
  get
• 5:38
  to
• 5:38
  choose
• 5:39
  and
• 5:40
  to
• 5:40
  back
• 5:40
  up
• 5:40
  just
• 5:40
  a
• 5:40
  little
• 5:41
  bit.
• 5:41
  There
• 5:41
  are
• 5:41
  some
• 5:42
  people,
• 5:42
  some
• 5:43
  food
• 5:43
  producers,
• 5:44
  some
• 5:44
  bakers
• 5:45
  in
• 5:45
  a
• 5:46
  variety
• 5:46
  of
• 5:46
  baking
• 5:47
  niches
• 5:48
  who
• 5:48
  have
• 5:48
  a
• 5:48
  whole
• 5:49
  business
• 5:49
  built
• 5:50
  around
• 5:50
  custom
• 5:50
  orders.
• 5:51
  So
• 5:51
  it's
• 5:52
  absolutely
• 5:52
  possible
• 5:53
  to
• 5:53
  make
• 5:53
  this
• 5:53
  work
• 5:54
  for
• 5:54
  you.
• 5:54
  It's
• 5:55
  just
• 5:55
  a
• 5:55
  matter
• 5:55
  of
• 5:55
  making
• 5:56
  sure
• 5:56
  that
• 5:56
  it
• 5:57
  really
• 5:57
  does
• 5:58
  fit
• 5:58
  with
• 5:58
  your
• 5:59
  business
• 5:59
  model,
• 6:00
  that
• 6:00
  you
• 6:00
  have
• 6:01
  the
• 6:01
  capacity.
• 6:01
  And
• 6:01
  so
• 6:02
  that
• 6:02
  is
• 6:02
  what
• 6:02
  we
• 6:03
  are
• 6:03
  digging
• 6:03
  into
• 6:03
  today.
• 6:04
  So
• 6:05
  that
• 6:05
  was
• 6:05
  slight
• 6:05
  tangent,
• 6:06
  but
• 6:07
  back
• 6:07
  to
• 6:08
  custom
• 6:09
  creating
• 6:09
  that
• 6:10
  custom
• 6:10
  order
• 6:10
  policy
• 6:11
  and
• 6:11
  getting
• 6:11
  clear
• 6:12
  on
• 6:12
  what
• 6:12
  you
• 6:12
  say
• 6:12
  yes
• 6:12
  to.
• 6:13
  So
• 6:14
  an
• 6:14
  example
• 6:14
  here
• 6:14
  could
• 6:15
  say,
• 6:16
  I
• 6:16
  am
• 6:16
  happy
• 6:16
  to
• 6:17
  accept
• 6:17
  custom
• 6:17
  orders
• 6:18
  for
• 6:18
  sourdough
• 6:19
  cookies
• 6:19
  with
• 6:19
  at
• 6:20
  least
• 6:20
  a
• 6:20
  week's
• 6:20
  notice.
• 6:21
  You
• 6:21
  could
• 6:22
  say
• 6:22
  two
• 6:22
  weeks
• 6:22
  notice,
• 6:23
  whatever
• 6:23
  you
• 6:24
  need.
• 6:24
  But
• 6:25
  I
• 6:25
  won't
• 6:25
  take
• 6:25
  on
• 6:25
  custom
• 6:26
  requests
• 6:26
  for
• 6:27
  my
• 6:28
  sourdough
• 6:28
  loaves,
• 6:29
  for
• 6:29
  example.
• 7:37
  So
• 7:38
  setting
• 7:38
  these
• 7:38
  boundaries
• 7:39
  helps
• 7:39
  you
• 7:40
  manage
• 7:40
  customer
• 7:41
  expectations
• 7:42
  and
• 7:42
  it
• 7:43
  protects
• 7:43
  your
• 7:43
  precious
• 6:37
  time.
• 7:44
  Next
• 7:45
  up
• 7:45
  is
• 7:45
  establishing
• 7:46
  minimums
• 7:47
  and
• 7:47
  lead
• 7:48
  time.
• 7:49
  So
• 7:49
  if
• 7:49
  you
• 7:49
  decide
• 7:50
  to
• 7:50
  go
• 7:50
  ahead
• 7:51
  and
• 7:51
  create
• 7:51
  a
• 7:51
  system
• 7:52
  for
• 7:52
  accepting
• 7:52
  custom
• 7:53
  orders,
• 7:54
  part
• 7:54
  of
• 7:54
  that
• 7:54
  is
• 7:55
  establishing
• 7:55
  what
• 7:56
  is
• 7:56
  the
• 7:56
  minimum
• 7:57
  order
• 7:58
  that
• 7:58
  makes
• 7:58
  this
• 7:59
  custom
• 7:59
  order
• 7:59
  worth
• 8:00
  your
• 8:00
  time.
• 8:01
  So
• 8:01
  you
• 8:01
  might
• 8:01
  require
• 8:03
  a
• 8:03
  minimum
• 8:03
  order
• 8:04
  of
• 8:04
  six
• 8:05
  cookies,
• 8:05
  or
• 8:06
  a
• 8:06
  full
• 8:07
  dozen,
• 8:07
  or
• 8:08
  even
• 8:08
  two
• 8:08
  dozen
• 8:09
  is
• 8:09
  your
• 8:09
  minimum
• 8:10
  quantity
• 8:10
  for
• 8:10
  a
• 8:10
  custom
• 8:10
  order.
• 8:11
  So
• 8:11
  this
• 8:12
  way,
• 8:12
  if
• 8:12
  a
• 8:12
  customer
• 8:12
  wants
• 8:13
  a
• 8:13
  special
• 8:13
  flavor,
• 8:14
  they
• 8:14
  know
• 8:15
  they
• 8:15
  have
• 8:15
  to
• 8:15
  order
• 8:16
  enough
• 8:16
  that
• 8:17
  you're
• 8:18
  able
• 8:18
  to
• 8:18
  make
• 8:18
  a
• 8:19
  full
• 8:19
  batch,
• 8:19
  so
• 8:19
  you're
• 8:20
  not
• 8:20
  just
• 8:20
  left
• 8:20
  with
• 8:20
  extra
• 8:21
  product
• 8:21
  that
• 8:22
  has
• 8:23
  no
• 8:23
  other
• 8:23
  home.
• 8:24
  Additionally,
• 8:25
  along
• 8:25
  with
• 8:25
  this,
• 8:25
  you
• 8:25
  want
• 8:26
  to
• 8:26
  make
• 8:26
  sure
• 8:26
  that
• 8:26
  you
• 8:26
  establish
• 8:27
  a
• 8:27
  lead
• 8:27
  time,
• 8:27
  so
• 8:28
  you're
• 8:28
  giving
• 8:28
  yourself
• 8:29
  plenty
• 8:29
  of
• 8:29
  time
• 8:30
  to
• 8:31
  get
• 8:31
  the
• 8:31
  ingredients
• 8:32
  in.
• 8:32
  If
• 8:32
  you
• 8:33
  need
• 8:33
  to
• 8:33
  recipe
• 8:34
  test,
• 8:34
  you
• 8:34
  want
• 8:34
  to
• 8:34
  make
• 8:34
  sure
• 8:35
  you
• 8:35
  include
• 8:35
  enough
• 8:35
  time
• 8:36
  for
• 8:36
  that.
• 8:36
  So
• 8:37
  a
• 8:38
  lead
• 8:38
  time
• 8:38
  for
• 8:38
  you
• 8:39
  might
• 8:39
  look
• 8:39
  like
• 8:40
  seven
• 8:40
  days,
• 8:40
  it
• 8:41
  might
• 8:41
  look
• 8:41
  like
• 8:41
  10
• 8:41
  days,
• 8:42
  it
• 8:42
  might
• 8:42
  look
• 8:42
  like
• 8:43
  two
• 8:43
  weeks.
• 8:44
  You
• 8:44
  decide
• 8:45
  how
• 8:45
  much
• 8:45
  time
• 8:46
  you
• 8:46
  need
• 8:46
  to
• 8:46
  accommodate
• 8:47
  that
• 8:47
  request,
• 8:47
  and
• 8:48
  you
• 8:48
  write
• 8:48
  that
• 8:48
  into
• 8:49
  your
• 8:49
  policy.
• 8:50
  Make
• 8:50
  sure
• 8:50
  that
• 8:50
  you
• 8:51
  have
• 8:51
  breathing
• 8:51
  room
• 8:51
  and
• 8:52
  that
• 8:52
  you
• 8:52
  allow
• 8:52
  yourself
• 8:53
  time
• 8:54
  to
• 8:54
  get
• 8:54
  the
• 8:54
  order
• 8:55
  out
• 8:55
  without
• 8:56
  feeling
• 8:56
  rushed.
• 8:57
  Another
• 8:58
  really
• 8:58
  important
• 8:59
  factor
• 8:59
  of
• 8:59
  custom
• 9:00
  orders
• 9:01
  is
• 9:01
  pricing
• 9:01
  for
• 9:02
  profit.
• 9:03
  So
• 9:03
  when
• 9:03
  it
• 9:04
  comes
• 9:04
  to
• 9:04
  custom
• 9:04
  orders,
• 9:05
  it's
• 9:05
  really
• 9:05
  crucial
• 9:06
  to
• 9:06
  account
• 9:06
  for
• 9:06
  all
• 9:07
  of
• 9:07
  your
• 9:07
  costs,
• 9:08
  including
• 9:08
  the
• 9:09
  extra
• 9:09
  time
• 9:09
  that
• 9:09
  it
• 9:09
  takes
• 9:10
  and
• 9:11
  any
• 9:11
  special
• 9:11
  ingredients
• 9:12
  that
• 9:12
  it
• 9:12
  might
• 9:12
  involve.
• 9:13
  So,
• 9:13
  for
• 9:13
  example,
• 9:13
  if
• 9:14
  someone
• 9:14
  orders
• 9:14
  a
• 9:15
  custom
• 9:15
  flavor
• 9:15
  of
• 9:15
  sourdough
• 9:16
  cookies,
• 9:17
  this
• 9:17
  might
• 9:17
  be
• 9:17
  a
• 9:18
  really
• 9:18
  fun
• 9:18
  order
• 9:18
  for
• 9:19
  you,
• 9:19
  something
• 9:19
  that
• 9:19
  you
• 9:20
  absolutely
• 9:20
  want
• 9:20
  to
• 9:20
  say
• 9:20
  yes
• 9:21
  to.
• 9:21
  And
• 9:21
  you
• 9:21
  can
• 9:21
  accommodate,
• 9:22
  you
• 9:22
  have
• 9:22
  the
• 9:23
  capacity,
• 9:23
  but
• 9:24
  you
• 9:24
  also
• 9:24
  want
• 9:24
  to
• 9:24
  make
• 9:25
  sure
• 9:25
  that
• 9:25
  you
• 9:25
  are
• 9:26
  pricing
• 9:26
  it
• 9:27
  according
• 9:28
  to
• 9:28
  the
• 9:29
  value
• 9:29
  of
• 9:29
  the
• 9:29
  product.
• 9:30
  So
• 9:30
  include
• 9:31
  Any
• 9:32
  extra
• 9:33
  flavors,
• 9:33
  spices,
• 9:35
  inclusions.
• 9:36
  If
• 9:37
  you're
• 9:37
  not
• 9:37
  sure
• 9:38
  on
• 9:38
  pricing,
• 9:38
  you
• 9:39
  can
• 9:39
  use
• 9:39
  the
• 9:39
  app
• 9:40
  cake
• 9:41
  cost
• 9:41
  to
• 9:41
  help
• 9:41
  you
• 9:42
  break
• 9:42
  down.
• 9:43
  You
• 9:43
  can
• 9:43
  input
• 9:43
  the
• 9:44
  cost
• 9:44
  of
• 9:44
  your
• 9:44
  ingredients
• 9:45
  to
• 9:46
  identify
• 9:47
  the
• 9:47
  appropriate
• 9:48
  pricing
• 9:48
  for
• 9:48
  a
• 9:49
  custom
• 9:49
  order
• 9:49
  like
• 9:49
  this.
• 9:50
  Make
• 9:50
  sure
• 9:51
  you
• 9:51
  also
• 9:51
  include
• 9:52
  any
• 9:52
  extra
• 9:53
  time
• 9:53
  that
• 9:54
  it
• 9:54
  requires
• 9:55
  or
• 9:55
  if
• 9:55
  they
• 9:55
  need
• 9:56
  anything
• 9:56
  special
• 9:57
  like
• 9:57
  delivery,
• 9:58
  fold
• 9:58
  that
• 9:59
  all
• 9:59
  into
• 9:59
  the
• 9:59
  price
• 10:00
  along
• 10:00
  with
• 10:01
  this.
• 10:01
  If
• 10:02
  you
• 10:02
  are
• 10:02
  pricing
• 10:03
  differently
• 10:03
  than
• 10:03
  a
• 10:04
  regular
• 10:04
  menu
• 10:05
  item
• 10:05
  is
• 10:05
  very
• 10:06
  clear
• 10:07
  communication.
• 10:08
  So
• 10:08
  before
• 10:08
  you
• 10:09
  accept
• 10:09
  their
• 10:09
  order,
• 10:10
  say
• 10:10
  something
• 10:11
  like
• 10:11
  custom
• 10:12
  orders
• 10:13
  may
• 10:13
  have
• 10:13
  a
• 10:13
  higher
• 10:14
  price
• 10:14
  due
• 10:15
  to
• 10:15
  the
• 10:15
  extra
• 10:16
  time
• 10:16
  and
• 10:17
  the
• 10:17
  ingredients
• 10:17
  that
• 10:17
  are
• 10:18
  involved,
• 10:18
  so
• 10:19
  they
• 10:19
  know
• 10:19
  what
• 10:19
  to
• 10:20
  expect.
• 10:20
  You
• 10:20
  can
• 10:20
  even
• 10:21
  write
• 10:21
  that
• 10:21
  in
• 10:21
  your
• 10:22
  policy
• 10:22
  and
• 10:23
  it
• 10:23
  shows
• 10:24
  the
• 10:24
  value
• 10:24
  of
• 10:25
  the
• 10:25
  care
• 10:25
  that
• 10:26
  you
• 10:26
  put
• 10:26
  into
• 10:26
  your
• 10:26
  work.
• 10:27
  We've
• 10:27
  already
• 10:28
  talked
• 10:28
  a
• 10:28
  little
• 10:28
  bit
• 10:28
  about
• 10:28
  clear
• 10:29
  communication,
• 10:29
  but
• 10:30
  this
• 10:30
  is
• 10:30
  really
• 10:30
  important
• 10:31
  when
• 10:32
  you
• 10:32
  are
• 10:32
  offering
• 10:33
  a
• 10:33
  product
• 10:34
  outside
• 10:34
  of
• 10:34
  your
• 10:34
  regular
• 10:35
  menu
• 10:35
  lineup.
• 10:36
  So
• 10:36
  make
• 10:37
  sure
• 10:37
  your
• 10:37
  customers
• 10:38
  know
• 10:38
  your
• 10:38
  boundaries
• 10:39
  and
• 10:39
  they
• 10:39
  know
• 10:40
  what
• 10:40
  to
• 10:40
  expect.
• 10:41
  So
• 10:41
  for
• 10:41
  example,
• 10:42
  if
• 10:42
  someone
• 10:42
  wants
• 10:42
  a
• 10:43
  custom
• 10:43
  flavor
• 10:43
  that
• 10:43
  you
• 10:44
  have
• 10:44
  never
• 10:44
  made,
• 10:45
  you
• 10:45
  can
• 10:45
  kindly
• 10:46
  explain
• 10:47
  that
• 10:47
  you
• 10:47
  only
• 10:48
  offer
• 10:48
  flavors
• 10:48
  on
• 10:48
  your
• 10:49
  menu
• 10:49
  or
• 10:50
  that
• 10:50
  maybe
• 10:50
  you
• 10:51
  need
• 10:51
  time
• 10:52
  to
• 10:52
  develop
• 10:53
  that
• 10:53
  recipe
• 10:53
  and
• 10:54
  the
• 10:54
  cost
• 10:54
  of
• 10:54
  the
• 10:54
  ingredients
• 10:55
  required
• 10:56
  to
• 10:56
  test
• 10:57
  that
• 10:57
  recipe
• 10:58
  will
• 10:59
  be
• 10:59
  reflected
• 11:00
  in
• 11:00
  the
• 11:01
  higher
• 11:01
  price
• 11:01
  of
• 11:02
  that
• 11:02
  custom
• 11:02
  order.
• 11:03
  So
• 11:03
  that
• 11:03
  clear
• 11:04
  upfront
• 11:04
  communication
• 11:05
  helps
• 11:06
  avoid
• 11:06
  last
• 11:07
  minute
• 11:07
  expenses
• 11:08
  or
• 11:08
  surprises
• 11:09
  and
• 11:09
  helps
• 11:09
  keep
• 11:09
  your
• 11:10
  baking
• 11:10
  run
• 11:10
  smoothly.
• 11:11
  So
• 11:12
  let's
• 11:12
  get
• 11:12
  a
• 11:12
  little
• 11:12
  bit
• 11:13
  practical
• 11:13
  here.
• 11:14
  Here
• 11:14
  are
• 11:14
  some
• 11:14
  tips
• 11:14
  for
• 11:15
  managing
• 11:15
  custom
• 11:16
  orders
• 11:16
  efficiently.
• 11:18
  Number
• 11:18
  one
• 11:19
  Use
• 11:19
  templates
• 11:20
  to
• 11:20
  make
• 11:20
  your
• 11:20
  process
• 11:21
  repeatable.
• 11:22
  I
• 11:22
  love
• 11:23
  templates.
• 11:24
  My
• 11:25
  notes
• 11:25
  app
• 11:25
  in
• 11:26
  my
• 11:26
  phone
• 11:26
  is
• 11:26
  filled
• 11:27
  with
• 11:27
  templates
• 11:28
  that
• 11:28
  I
• 11:28
  copy
• 11:28
  and
• 11:29
  paste.
• 11:29
  Basically,
• 11:30
  anytime
• 11:30
  I
• 11:30
  notice
• 11:31
  myself
• 11:31
  saying
• 11:31
  the
• 11:31
  same
• 11:32
  thing
• 11:32
  two
• 11:32
  times
• 11:33
  or
• 11:33
  more,
• 11:33
  I
• 11:34
  just
• 11:34
  copy
• 11:34
  it
• 11:34
  and
• 11:34
  put
• 11:35
  it
• 11:35
  in
• 11:35
  a
• 11:35
  note
• 11:35
  in
• 11:36
  my
• 11:36
  phone
• 11:36
  so
• 11:37
  that
• 11:37
  I
• 11:37
  can
• 11:37
  just
• 11:38
  use
• 11:39
  that
• 11:39
  and
• 11:40
  not
• 11:40
  have
• 11:40
  to
• 11:40
  go
• 11:40
  and
• 11:40
  type
• 11:41
  up
• 11:41
  the
• 11:41
  same
• 11:41
  thing
• 11:42
  every
• 11:42
  time
• 11:43
  a
• 11:43
  conversation
• 11:44
  occurs.
• 11:44
  So
• 11:45
  for
• 11:45
  a
• 11:45
  custom
• 11:46
  order
• 11:46
  form,
• 11:46
  you
• 11:47
  might
• 11:47
  use
• 11:47
  something
• 11:48
  like
• 11:48
  a
• 11:48
  Google
• 11:48
  form
• 11:49
  so
• 11:49
  you
• 11:50
  can
• 11:50
  just
• 11:50
  send
• 11:50
  it
• 11:51
  to
• 11:51
  the
• 11:51
  person
• 11:51
  when
• 11:51
  they're
• 11:52
  ready
• 11:52
  to
• 11:52
  order
• 11:53
  and
• 11:53
  it
• 11:53
  will
• 11:53
  explain
• 11:54
  all
• 11:54
  the
• 11:54
  things
• 11:54
  like
• 11:55
  your
• 11:55
  lead
• 11:55
  time,
• 11:56
  your
• 11:56
  minimum
• 11:56
  orders,
• 11:57
  the
• 11:58
  fact
• 11:58
  that
• 11:59
  their
• 11:59
  pricing
• 12:00
  will
• 12:00
  include
• 12:00
  the
• 12:01
  extra
• 12:01
  ingredients,
• 12:01
  the
• 12:02
  extra
• 12:02
  time,
• 12:02
  et
• 12:03
  cetera.
• 12:03
  So
• 12:04
  you
• 12:04
  don't
• 12:04
  have
• 12:04
  to
• 12:05
  include
• 12:06
  your
• 12:06
  exact
• 12:06
  pricing
• 12:07
  in
• 12:07
  the
• 12:07
  order
• 12:07
  yet.
• 12:08
  You
• 12:08
  can
• 12:08
  offer
• 12:09
  that
• 12:09
  as
• 12:09
  a
• 12:09
  quote
• 12:10
  after
• 12:10
  they
• 12:10
  place
• 12:11
  their
• 12:11
  request,
• 12:12
  depending
• 12:12
  on
• 12:13
  how
• 12:13
  you
• 12:13
  want
• 12:13
  to
• 12:13
  set
• 12:13
  that
• 12:13
  up.
• 12:14
  But
• 12:14
  your
• 12:15
  form
• 12:15
  is
• 12:15
  going
• 12:15
  to
• 12:15
  explain
• 12:16
  all
• 12:16
  of
• 12:16
  the
• 12:16
  details
• 12:17
  that
• 12:17
  they
• 12:18
  need
• 12:18
  to
• 12:18
  know
• 12:18
  before
• 12:18
  they
• 12:19
  place
• 12:19
  their
• 12:19
  order.
• 12:20
  It
• 12:20
  also
• 12:21
  might
• 12:21
  include
• 12:22
  sections
• 12:22
  for
• 12:23
  flavors,
• 12:24
  quantities,
• 12:24
  pickup
• 12:25
  dates,
• 12:26
  so
• 12:26
  that
• 12:26
  way
• 12:27
  you
• 12:27
  have
• 12:27
  everything
• 12:28
  that
• 12:28
  you
• 12:28
  need
• 12:28
  right
• 12:28
  from
• 12:29
  the
• 12:29
  start
• 12:29
  as
• 12:30
  soon
• 12:30
  as
• 12:30
  they
• 12:30
  confirm
• 12:31
  you're
• 12:31
  ready
• 12:32
  to
• 12:32
  roll.
• 12:32
  The
• 12:33
  next
• 12:33
  very
• 12:33
  practical,
• 12:34
  very
• 12:34
  important
• 12:35
  tip
• 12:36
  is
• 12:36
  to
• 12:36
  make
• 12:37
  sure
• 12:37
  that
• 12:37
  you
• 12:37
  are
• 12:37
  collecting
• 12:38
  prepayment
• 12:40
  before
• 12:40
  you
• 12:41
  deliver
• 12:41
  that
• 12:41
  product.
• 12:42
  I've
• 12:42
  learned
• 12:42
  this
• 12:43
  one
• 12:43
  the
• 12:43
  hard
• 12:43
  way,
• 12:44
  offering
• 12:44
  product
• 12:45
  without
• 12:46
  requiring
• 12:46
  prepayment
• 12:47
  and
• 12:48
  it
• 12:48
  was
• 12:48
  like
• 12:48
  pulling
• 12:48
  teeth
• 12:49
  to
• 12:49
  get
• 12:49
  them
• 12:49
  to
• 12:49
  pay
• 12:49
  me.
• 12:50
  It
• 12:50
  was
• 12:51
  miserable
• 12:51
  and
• 12:51
  I
• 12:51
  only
• 12:52
  had
• 12:52
  to
• 12:52
  make
• 12:52
  that
• 12:52
  mistake
• 12:53
  once
• 12:53
  before
• 12:54
  realizing
• 12:54
  I
• 12:55
  will
• 12:55
  not
• 12:55
  deliver
• 12:56
  a
• 12:57
  one
• 12:57
  off
• 12:57
  order
• 12:58
  without
• 12:58
  prepayment
• 12:59
  ever
• 12:59
  again.
• 13:00
  So
• 13:00
  learn
• 13:01
  that
• 13:01
  from
• 13:02
  me
• 13:02
  so
• 13:02
  you
• 13:02
  don't
• 13:03
  have
• 13:03
  to
• 13:03
  learn
• 13:03
  it
• 13:03
  the
• 13:03
  hard
• 13:03
  way.
• 13:04
  The
• 13:04
  third
• 13:05
  practical
• 13:06
  tip
• 13:06
  is
• 13:07
  to
• 13:07
  consider
• 13:08
  scheduling
• 13:08
  in
• 13:09
  custom
• 13:09
  bake
• 13:10
  days.
• 13:11
  So
• 13:11
  instead
• 13:12
  of
• 13:12
  interrupting
• 13:12
  your
• 13:13
  regular
• 13:13
  bake
• 13:13
  flow,
• 13:14
  just
• 13:15
  dedicate
• 13:15
  a
• 13:15
  special
• 13:16
  day
• 13:16
  of
• 13:16
  the
• 13:16
  week
• 13:17
  or
• 13:17
  a
• 13:17
  special
• 13:18
  day
• 13:18
  or
• 13:18
  a
• 13:19
  couple
• 13:19
  special
• 13:19
  days
• 13:20
  each
• 13:20
  month
• 13:20
  where
• 13:21
  you
• 13:21
  accommodate
• 13:22
  one
• 13:23
  off
• 13:23
  custom
• 13:23
  orders.
• 13:24
  So
• 13:25
  this
• 13:25
  will
• 13:25
  allow
• 13:25
  you
• 13:25
  to
• 13:26
  focus
• 13:26
  on
• 13:27
  your
• 13:27
  signature
• 13:28
  primary
• 13:29
  menu
• 13:29
  on
• 13:30
  the
• 13:30
  times
• 13:30
  that
• 13:30
  is
• 13:31
  already
• 13:31
  scheduled
• 13:32
  and
• 13:32
  then
• 13:32
  dedicate
• 13:33
  the
• 13:34
  clear
• 13:34
  focus
• 13:35
  time
• 13:35
  to
• 13:35
  your
• 13:35
  custom
• 13:36
  orders
• 13:36
  in
• 13:37
  a
• 13:37
  block
• 13:37
  of
• 13:37
  time
• 13:37
  that's
• 13:38
  already
• 13:38
  allocated
• 13:38
  for
• 13:39
  that.
• 13:39
  So
• 13:40
  I
• 13:40
  mentioned
• 13:40
  that
• 13:40
  I
• 13:40
  was
• 13:41
  going
• 13:41
  to
• 13:42
  share
• 13:42
  my
• 13:42
  own
• 13:43
  custom
• 13:43
  order
• 13:43
  policy.
• 13:45
  My
• 13:45
  policy
• 13:45
  personally
• 13:46
  is
• 13:46
  that
• 13:46
  I
• 13:47
  do
• 13:47
  not
• 13:47
  accept
• 13:48
  custom
• 13:48
  orders
• 13:49
  at
• 13:49
  all.
• 13:50
  I
• 13:51
  have
• 13:51
  found
• 13:51
  that
• 13:51
  I
• 13:52
  just
• 13:52
  simply
• 13:52
  do
• 13:52
  not
• 13:53
  have
• 13:53
  the
• 13:53
  time,
• 13:54
  I
• 13:54
  do
• 13:54
  not
• 13:54
  have
• 13:54
  the
• 13:55
  capacity
• 13:56
  and
• 13:57
  I
• 13:58
  have
• 13:58
  not
• 13:59
  sat
• 13:59
  down
• 13:59
  and
• 13:59
  created
• 14:00
  a
• 14:00
  system
• 14:00
  for
• 14:01
  custom
• 14:01
  orders.
• 14:02
  So
• 14:02
  I
• 14:02
  know
• 14:02
  that
• 14:03
  without
• 14:03
  a
• 14:03
  system
• 14:04
  it
• 14:05
  would
• 14:05
  be
• 14:05
  very
• 14:06
  easy
• 14:06
  for
• 14:07
  anything
• 14:07
  one
• 14:08
  off
• 14:08
  to
• 14:08
  fall
• 14:09
  through
• 14:09
  the
• 14:09
  cracks.
• 14:10
  That
• 14:10
  has
• 14:10
  happened
• 14:11
  before.
• 14:12
  People
• 14:12
  try
• 14:12
  to
• 14:12
  place
• 14:13
  a
• 14:13
  one
• 14:13
  off
• 14:13
  order,
• 14:13
  they
• 14:14
  messaged
• 14:14
  me
• 14:15
  and
• 14:15
  it
• 14:15
  just
• 14:15
  slips
• 14:16
  through
• 14:16
  the
• 14:17
  so
• 14:17
  my
• 14:18
  policy
• 14:18
  is
• 14:19
  every
• 14:19
  single
• 14:19
  order
• 14:20
  comes
• 14:20
  through
• 14:21
  my
• 14:21
  pre
• 14:21
  orders
• 14:22
  on
• 14:22
  the
• 14:22
  Simply
• 14:23
  Bread
• 14:23
  app.
• 14:24
  I
• 14:24
  publish
• 14:24
  it
• 14:24
  at
• 14:25
  the
• 14:25
  same
• 14:25
  time
• 14:25
  every
• 14:26
  week.
• 14:26
  I
• 14:26
  rotate
• 14:26
  my
• 14:26
  menu
• 14:27
  and
• 14:27
  let
• 14:27
  customers
• 14:28
  know
• 14:28
  ahead
• 14:28
  of
• 14:28
  time
• 14:28
  what's
• 14:29
  coming
• 14:30
  and
• 14:30
  they
• 14:30
  are
• 14:31
  always
• 14:31
  welcome
• 14:32
  to
• 14:32
  suggest
• 14:32
  or
• 14:33
  request
• 14:34
  flavors
• 14:34
  or
• 14:35
  product.
• 14:35
  I
• 14:35
  always
• 14:36
  consider
• 14:36
  that
• 14:36
  and
• 14:36
  I
• 14:37
  often
• 14:37
  include
• 14:38
  that
• 14:38
  in
• 14:38
  future
• 14:39
  menu
• 14:39
  rotations.
• 14:40
  However,
• 14:41
  I
• 14:41
  just
• 14:41
  say
• 14:41
  no
• 14:42
  to
• 14:42
  custom
• 14:43
  one
• 14:43
  off
• 14:43
  orders.
• 14:44
  When
• 14:44
  I
• 14:45
  was
• 14:45
  first
• 14:45
  getting
• 14:45
  started
• 14:46
  I
• 14:46
  said
• 14:46
  yes
• 14:46
  to
• 14:47
  a
• 14:47
  few
• 14:48
  and
• 14:48
  overall
• 14:49
  the
• 14:49
  stress
• 14:49
  much
• 14:50
  outweighed
• 14:50
  any
• 14:51
  compensation
• 14:51
  that
• 14:52
  I
• 14:52
  received
• 14:52
  monetarily
• 14:54
  and
• 14:54
  I
• 14:54
  realized
• 14:54
  it
• 14:54
  just
• 14:54
  was
• 14:55
  not
• 14:55
  worth
• 14:55
  it
• 14:55
  for
• 14:55
  me
• 14:56
  if
• 14:56
  I
• 14:57
  were
• 14:57
  to
• 14:57
  revisit
• 14:57
  this
• 14:58
  and
• 14:58
  decide
• 14:58
  to
• 14:58
  start
• 14:59
  accepting
• 14:59
  custom
• 14:59
  orders.
• 15:00
  If
• 15:00
  something
• 15:01
  changed
• 15:01
  and
• 15:01
  my
• 15:02
  schedule
• 15:02
  allowed
• 15:03
  for
• 15:03
  it,
• 15:04
  I
• 15:04
  would
• 15:04
  establish
• 15:04
  a
• 15:05
  very
• 15:05
  clear
• 15:05
  ordering
• 15:06
  process,
• 15:07
  have
• 15:07
  everything
• 15:08
  and
• 15:08
  more
• 15:08
  down
• 15:09
  in
• 15:09
  writing
• 15:09
  so
• 15:09
  customers
• 15:10
  know
• 15:10
  exactly
• 15:10
  what
• 15:11
  to
• 15:11
  expect
• 15:11
  and
• 15:11
  so
• 15:12
  I
• 15:12
  know
• 15:12
  exactly
• 15:13
  what
• 15:13
  I
• 15:13
  am
• 15:13
  required
• 15:14
  to
• 15:14
  deliver
• 15:15
  and
• 15:15
  I
• 15:15
  would
• 15:16
  require
• 15:16
  a
• 15:17
  healthy
• 15:18
  10
• 15:18
  to
• 15:19
  14
• 15:19
  day
• 15:19
  lead
• 15:19
  time
• 15:20
  so
• 15:20
  I
• 15:20
  am
• 15:20
  able
• 15:21
  to
• 15:21
  get
• 15:21
  my
• 15:21
  ingredients
• 15:22
  in,
• 15:22
  plan
• 15:23
  ahead
• 15:23
  and
• 15:24
  prepare
• 15:24
  anything
• 15:24
  that
• 15:24
  I
• 15:25
  need
• 15:25
  to
• 15:25
  with
• 15:25
  plenty
• 15:26
  of
• 15:26
  breathing
• 15:26
  room
• 15:27
  anytime.
• 15:27
  I
• 15:28
  doubt
• 15:28
  in
• 15:28
  any
• 15:29
  way
• 15:29
  that
• 15:29
  I
• 15:29
  can
• 15:29
  deliver
• 15:30
  an
• 15:30
  Order
• 15:30
  with
• 15:31
  excellence.
• 15:31
  I
• 15:32
  just
• 15:32
  say
• 15:32
  no.
• 15:33
  On
• 15:33
  a
• 15:34
  similar
• 15:34
  but
• 15:34
  slightly
• 15:35
  different
• 15:35
  vein
• 15:36
  is
• 15:36
  the
• 15:36
  request
• 15:37
  for
• 15:37
  donations.
• 15:38
  I
• 15:39
  get
• 15:39
  requests
• 15:39
  fairly
• 15:40
  often
• 15:40
  from
• 15:41
  community
• 15:41
  organizations
• 15:42
  who
• 15:42
  are
• 15:43
  running
• 15:43
  fundraisers
• 15:44
  or
• 15:44
  things
• 15:45
  like
• 15:45
  that,
• 15:45
  and
• 15:45
  they
• 15:46
  ask
• 15:46
  for
• 15:46
  a
• 15:46
  free
• 15:46
  loaf
• 15:47
  of
• 15:47
  bread
• 15:47
  or
• 15:48
  a
• 15:48
  free
• 15:48
  tray
• 15:48
  of
• 15:48
  cookies
• 15:49
  or
• 15:49
  something
• 15:49
  like
• 15:49
  that.
• 15:50
  And
• 15:50
  I
• 15:50
  often
• 15:51
  say
• 15:51
  yes
• 15:51
  to
• 15:51
  those
• 15:52
  as
• 15:52
  long
• 15:53
  as
• 15:53
  I
• 15:53
  have
• 15:53
  the
• 15:53
  freedom
• 15:54
  to
• 15:55
  determine
• 15:56
  what
• 15:56
  I'm
• 15:57
  donating
• 15:58
  and
• 15:58
  it
• 15:58
  fits
• 15:58
  into
• 15:59
  whatever
• 16:00
  I'm
• 16:00
  baking
• 16:00
  that
• 16:00
  week.
• 16:01
  So
• 16:01
  for
• 16:01
  example,
• 16:02
  if
• 16:02
  I'm
• 16:02
  donating
• 16:03
  a
• 16:03
  basket
• 16:04
  of
• 16:05
  products
• 16:05
  to
• 16:06
  an
• 16:06
  auction,
• 16:07
  I
• 16:07
  would
• 16:08
  utilize
• 16:08
  whatever
• 16:09
  I
• 16:09
  am
• 16:09
  already
• 16:10
  baking
• 16:10
  that
• 16:10
  week
• 16:11
  and
• 16:11
  I
• 16:11
  would
• 16:12
  just
• 16:13
  produce
• 16:13
  a
• 16:13
  little
• 16:13
  bit
• 16:14
  extra.
• 16:14
  I
• 16:14
  would
• 16:15
  make
• 16:15
  sure
• 16:15
  that
• 16:15
  I
• 16:15
  write
• 16:15
  it
• 16:16
  down
• 16:16
  for
• 16:16
  myself
• 16:16
  so
• 16:16
  I
• 16:17
  don't
• 16:17
  forget
• 16:17
  and
• 16:17
  it
• 16:17
  doesn't
• 16:18
  slip
• 16:18
  through
• 16:18
  the
• 16:18
  cracks.
• 16:19
  But
• 16:19
  that
• 16:19
  would
• 16:19
  be
• 16:20
  the
• 16:20
  one
• 16:20
  exception
• 16:21
  to
• 16:21
  a
• 16:22
  custom
• 16:22
  type
• 16:22
  of
• 16:23
  request.
• 16:24
  I
• 16:24
  have
• 16:24
  one
• 16:24
  coming
• 16:25
  up
• 16:25
  in
• 16:25
  the
• 16:25
  next
• 16:25
  month
• 16:26
  where
• 16:26
  they
• 16:26
  want
• 16:27
  mini
• 16:28
  desserts.
• 16:29
  So
• 16:29
  I
• 16:29
  already
• 16:30
  have
• 16:30
  scones
• 16:30
  prepped.
• 16:31
  I
• 16:32
  will
• 16:32
  just
• 16:32
  create
• 16:32
  a
• 16:33
  flight
• 16:33
  or
• 16:33
  a
• 16:34
  sampler
• 16:34
  tray
• 16:35
  of
• 16:35
  mini
• 16:35
  scones.
• 16:36
  And
• 16:37
  that
• 16:37
  is
• 16:37
  an
• 16:38
  easy
• 16:38
  yes
• 16:39
  because
• 16:39
  I
• 16:39
  already
• 16:40
  have
• 16:40
  the
• 16:40
  product
• 16:40
  prepared.
• 16:41
  It's
• 16:42
  frozen
• 16:42
  and
• 16:42
  ready
• 16:42
  to
• 16:43
  bake
• 16:43
  from
• 16:43
  frozen,
• 16:44
  so
• 16:45
  I
• 16:45
  don't
• 16:45
  have
• 16:46
  to
• 16:46
  go
• 16:46
  out
• 16:46
  of
• 16:46
  my
• 16:47
  way
• 16:47
  to
• 16:47
  accommodate
• 16:47
  that
• 16:48
  one
• 16:48
  and
• 16:48
  I
• 16:48
  don't
• 16:48
  have
• 16:48
  to
• 16:49
  risk
• 16:49
  it
• 16:49
  falling
• 16:49
  through
• 16:49
  the
• 16:50
  cracks
• 16:50
  and
• 16:50
  not
• 16:51
  delivering
• 16:51
  on
• 16:52
  it
• 16:52
  well.
• 16:53
  So
• 16:53
  to
• 16:53
  wrap
• 16:54
  it
• 16:54
  all
• 16:54
  up,
• 16:55
  if
• 16:55
  you
• 16:55
  are
• 16:56
  debating
• 16:56
  whether
• 16:57
  or
• 16:57
  not
• 16:57
  to
• 16:57
  accept
• 16:57
  custom
• 16:58
  requests,
• 16:58
  if
• 16:59
  you're
• 16:59
  just
• 16:59
  getting
• 16:59
  started
• 17:00
  and
• 17:00
  people
• 17:00
  are
• 17:00
  asking
• 17:01
  you
• 17:01
  for
• 17:01
  custom
• 17:02
  requests,
• 17:02
  I
• 17:03
  encourage
• 17:03
  you
• 17:03
  to
• 17:04
  just
• 17:04
  sit
• 17:04
  down
• 17:05
  with
• 17:05
  it
• 17:05
  and
• 17:06
  decide
• 17:07
  whether
• 17:07
  or
• 17:07
  not
• 17:08
  you're
• 17:08
  going
• 17:08
  to
• 17:08
  say
• 17:09
  yes
• 17:09
  to
• 17:09
  custom
• 17:10
  requests.
• 17:11
  Make
• 17:11
  it
• 17:11
  clear
• 17:12
  from
• 17:12
  the
• 17:12
  get
• 17:12
  go
• 17:13
  so
• 17:13
  that
• 17:13
  you
• 17:13
  know
• 17:14
  exactly
• 17:14
  what
• 17:14
  your
• 17:14
  guesses
• 17:15
  and
• 17:15
  your
• 17:15
  nos
• 17:15
  are.
• 17:16
  If
• 17:16
  you
• 17:16
  decide
• 17:17
  to
• 17:17
  say
• 17:17
  yes,
• 17:18
  create
• 17:18
  that
• 17:19
  very
• 17:19
  clear
• 17:19
  order
• 17:20
  policy
• 17:21
  that
• 17:21
  you
• 17:21
  can
• 17:21
  offer
• 17:22
  to
• 17:22
  anyone
• 17:22
  who's
• 17:23
  asking
• 17:23
  for
• 17:24
  something.
• 17:24
  So
• 17:25
  by
• 17:25
  setting
• 17:25
  those
• 17:25
  clear
• 17:26
  expectations,
• 17:27
  establishing
• 17:28
  your
• 17:28
  minimums,
• 17:29
  pricing
• 17:29
  effectively,
• 17:31
  and
• 17:31
  then
• 17:31
  communicating
• 17:33
  with
• 17:33
  excellence,
• 17:34
  you
• 17:35
  can
• 17:35
  enjoy
• 17:36
  those
• 17:36
  fun
• 17:36
  creative
• 17:37
  opportunities
• 17:38
  that
• 17:38
  custom
• 17:39
  orders
• 17:39
  bring
• 17:40
  without
• 17:40
  feeling
• 17:41
  exhausted
• 17:42
  and
• 17:42
  overwhelmed.
• 17:43
  I
• 17:43
  hope
• 17:44
  this
• 17:44
  has
• 17:44
  been
• 17:44
  super
• 17:45
  helpful
• 17:45
  and
• 17:45
  insightful
• 17:46
  for
• 17:46
  you.
• 17:47
  If
• 17:47
  you
• 17:47
  took
• 17:47
  something
• 17:48
  away
• 17:48
  from
• 17:48
  this
• 17:48
  episode
• 17:49
  that
• 17:49
  you'll
• 17:49
  implement
• 17:49
  in
• 17:49
  your
• 17:50
  own
• 17:50
  business,
• 17:51
  I
• 17:51
  would
• 17:52
  love
• 17:52
  to
• 17:52
  hear
• 17:52
  about
• 17:53
  it.
• 17:53
  I
• 17:53
  would
• 17:53
  love
• 17:54
  if
• 17:54
  you
• 17:54
  screenshot
• 17:55
  the
• 17:55
  show,
• 17:55
  share
• 17:56
  it
• 17:56
  on
• 17:56
  Instagram.
• 17:57
  Tag
• 17:57
  me
• 17:57
  I'm
• 17:58
  Caroline
• 17:58
  Bauer
• 17:59
  Underscore
• 17:59
  Sourdough.
• 18:00
  I
• 18:00
  absolutely
• 18:01
  love
• 18:01
  seeing
• 18:01
  where
• 18:02
  you're
• 18:02
  listening
• 18:02
  from
• 18:03
  and
• 18:03
  often
• 18:04
  I
• 18:04
  will
• 18:04
  reshare
• 18:05
  those
• 18:05
  screenshots
• 18:05
  so
• 18:06
  we
• 18:06
  can
• 18:06
  all
• 18:06
  get
• 18:06
  connected.
• 18:07
  If
• 18:08
  you
• 18:08
  haven't
• 18:08
  already
• 18:08
  followed
• 18:09
  the
• 18:09
  show,
• 18:10
  make
• 18:10
  sure
• 18:10
  that
• 18:10
  you
• 18:11
  click
• 18:11
  Follow
• 18:11
  so
• 18:12
  that
• 18:12
  you
• 18:12
  get
• 18:12
  notified
• 18:13
  every
• 18:13
  time
• 18:13
  a
• 18:13
  new
• 18:14
  episode
• 18:14
  drops.
• 18:14
  Like
• 18:15
  I
• 18:15
  release
• 18:15
  new
• 18:15
  episodes
• 18:16
  every
• 18:16
  Monday
• 18:16
  and
• 18:17
  every
• 18:17
  Thursday
• 18:18
  on
• 18:18
  all
• 18:18
  of
• 18:18
  the
• 18:19
  major
• 18:19
  podcast
• 18:20
  platforms,
• 18:21
  as
• 18:21
  well
• 18:22
  as
• 18:22
  I
• 18:22
  am
• 18:22
  slowly
• 18:23
  adding
• 18:24
  all
• 18:24
  of
• 18:24
  my
• 18:24
  previous
• 18:25
  and
• 18:25
  upcoming
• 18:26
  episodes
• 18:26
  to
• 18:27
  YouTube
• 18:27
  also.
• 18:27
  So
• 18:28
  if
• 18:28
  you're
• 18:28
  a
• 18:28
  visual
• 18:28
  person,
• 18:29
  you
• 18:30
  can
• 18:30
  see
• 18:31
  me
• 18:31
  talk.
• 18:32
  So
• 18:32
  if
• 18:32
  that
• 18:33
  sounds
• 18:33
  like
• 18:33
  fun,
• 18:33
  go
• 18:34
  over
• 18:34
  and
• 18:34
  subscribe
• 18:34
  on
• 18:35
  YouTube
• 18:35
  too.
• 18:36
  It's
• 18:36
  the
• 18:36
  same
• 18:37
  content.
• 18:37
  You
• 18:37
  just
• 18:38
  get
• 18:38
  to
• 18:38
  see
• 18:38
  me
• 18:39
  instead
• 18:39
  of
• 18:39
  just
• 18:39
  listen
• 18:40
  to
• 18:40
  me.
• 18:40
  So
• 18:41
  I
• 18:41
  will
• 18:41
  be
• 18:41
  back
• 18:41
  very
• 18:42
  soon
• 18:42
  with
• 18:42
  another
• 18:42
  episode,
• 18:43
  but
• 18:43
  until
• 18:44
  then,
• 18:44
  happy
• 18:45
  baking.