Latest / Brooke and Jeffrey: Phone Taps / Phone Tap PODCAST: Dial Up Customer Service

Transcript

Phone Tap PODCAST: Dial Up Customer Service · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: One eight hundred d ui Away now offering free remote
• 0:02
  Speaker 1: consultations by phone or video conference for any criminal offense.
• 0:06
  Speaker 1: Trust Brooke, Jeffrey and Jose's friends with a free remote
• 0:09
  Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred d
• 0:12
  Speaker 1: Uyowa dot com or call eight hundred away. Let's get
• 0:17
  Speaker 1: to the phone tap, and today we call a woman
• 0:19
  Speaker 1: who received the wrong meal from a food delivery service
• 0:22
  Speaker 1: twice now in one week. Somebody hates her, so she
• 0:28
  Speaker 1: sent in a refund request with a photo of her
• 0:31
  Speaker 1: incorrect meal. Okay, all she needs now is the customer
• 0:34
  Speaker 1: service person to confirm that the order was in fact wrong.
• 0:38
  Speaker 1: Should be easy. Yeah, Yeah, I'm gonna make it not easy,
• 0:43
  Speaker 1: maybe even a little bit painful. In your brand new
• 0:46
  Speaker 1: phone tap right now, it's on the twenties. I'm five. Hello, Hi,
• 0:56
  Speaker 1: this is Sampson calling from its customer support can to
• 1:00
  Speaker 1: speak with Hannah. Yeah, this is Hannah. Hey, Hannah. I'm
• 1:04
  Speaker 1: one of the supervisors here and just got off the
• 1:07
  Speaker 1: phone with one of my associates and he told me
• 1:09
  Speaker 1: that there was a mix up in your order last night. Yeah,
• 1:13
  Speaker 1: I got high food, but I had ordered Chinese Okay,
• 1:18
  Speaker 1: I'm so sorry about that, Hannah. We hate to see
• 1:20
  Speaker 1: mistakes like that happen. Yeah, especially like twice in a week. Right,
• 1:24
  Speaker 1: that is not good. Again, I apologize. My associate did
• 1:27
  Speaker 1: let me know though, that you sent a picture of
• 1:29
  Speaker 1: your meal for proof? I did? Yeah, okay, great. So
• 1:33
  Speaker 1: just to process your refund, I need to look into
• 1:36
  Speaker 1: my inbox because apparently that was forwarded to me. So
• 1:40
  Speaker 1: just hanging their seconds, okay, just give it a second.
• 1:50
  Speaker 1: Wait what is that? Oh? Sorry, you can hear that? Yeah?
• 1:56
  Speaker 1: Is that's dialogue? Oh yeah, it's just my modem. It's remotable.
• 2:01
  Speaker 1: It's okay, It'll be done in a quick sec here.
• 2:04
  Speaker 1: But actually we have a little bit of time to
• 2:06
  Speaker 1: kill while this baby connects. So how's your day going? Um,
• 2:12
  Speaker 1: it's going fine. Thanks, awesome. Yeah, my day's going really
• 2:17
  Speaker 1: good too. You know if I was out golfing, it'd
• 2:20
  Speaker 1: be even better, you know. Great. Is it gonna take
• 2:25
  Speaker 1: a really long time? Yeah, it shouldn't take very long
• 2:28
  Speaker 1: at all. I'm just having some minor issues logging on.
• 2:31
  Speaker 1: It's gonna connect any second. A darn thing crashed on
• 2:35
  Speaker 1: me again. It's hard to get good dial up these days,
• 2:38
  Speaker 1: Am I right. I mean, is dial up even still insane?
• 2:42
  Speaker 1: When was it not a thing? It's always been solid
• 2:45
  Speaker 1: for me, really, through all of the employees that like them. No,
• 2:51
  Speaker 1: not exactly. I'm just working from home right now, so
• 2:55
  Speaker 1: let me just try it again. It usually works pretty quickly,
• 2:57
  Speaker 1: at least on the second time. But do you have
• 3:00
  Speaker 1: any pets? What love pets? No? I mean I can
• 3:05
  Speaker 1: barely hear you, and I really don't have time for this. Okay,
• 3:07
  Speaker 1: I think it's connecting. That's a good sound. It doesn't
• 3:11
  Speaker 1: sound good. All right, there we go. We're in We're
• 3:15
  Speaker 1: in business now, Hannah. Great, Yeah, all right now, let
• 3:19
  Speaker 1: me just pull that bad boy up for you. You
• 3:21
  Speaker 1: got mail? Seriously, Yeah, America Online, your fan. I have
• 3:30
  Speaker 1: not heard that sound since childhood. Well you're pretty old cool, yeah,
• 3:35
  Speaker 1: old reliable, getting the job done. Great. So you're looking
• 3:38
  Speaker 1: at the picture now, I guess I'm pulling it up
• 3:40
  Speaker 1: right now. Just hold on a second here while it downloads. Yeah,
• 3:50
  Speaker 1: this is taking like a really long time. I was
• 3:53
  Speaker 1: just doing the line by line thing where it loads,
• 3:55
  Speaker 1: but it's coming. I do need to confirm the image
• 3:58
  Speaker 1: of the incorrect order before I can process your refund.
• 4:01
  Speaker 1: Here okay. Oh well rap um okay, what was that?
• 4:08
  Speaker 1: Your your picture crashed my gateway computer? So I just
• 4:10
  Speaker 1: gotta relog in hold on a second gateway. Yeah, okay,
• 4:15
  Speaker 1: so I have a lot of other things to do.
• 4:17
  Speaker 1: Can you just call me back after you see the picture?
• 4:20
  Speaker 1: Hold on, it's it's going to connect in just a second. Here,
• 4:23
  Speaker 1: here we go. I don't understand why you're doing this
• 4:28
  Speaker 1: with me on the part and we're back in. Okay,
• 4:30
  Speaker 1: let's start downloading that picture again. God, this is It's
• 4:36
  Speaker 1: not working for me here, Hannah. I'm so sorry. Okay,
• 4:39
  Speaker 1: maybe I should man, I'm having so many problems with this.
• 4:42
  Speaker 1: Um yeah, I hear that. I can save it onto
• 4:45
  Speaker 1: a floppy drive. There's a flop then transferred to another computer.
• 4:49
  Speaker 1: That's not even a thing anymore. You need to have
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  Speaker 1: newer technology if you're gonna be working with customer service
• 4:54
  Speaker 1: from home. Well, I think it's been working just fine
• 4:56
  Speaker 1: for me. You got mayo? Okay, are working fine? I
• 5:00
  Speaker 1: can get this done really fast. Oh can I talk
• 5:03
  Speaker 1: to a different supervisor who actually has like technology from
• 5:06
  Speaker 1: you know, the last ten years at least. Yeah. Well,
• 5:09
  Speaker 1: unfortunately I'm the highest ranking person who works here and
• 5:12
  Speaker 1: you're using dial ups. That doesn't make sense. That's the
• 5:14
  Speaker 1: best that this radio station can afford. Wait what, you're right? No,
• 5:20
  Speaker 1: I'm actually a radio DJ and this is a prank
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  Speaker 1: phone call. What wait? No, what are you talking about.
• 5:27
  Speaker 1: My name's actually Jeff from the radio show Brook and
• 5:30
  Speaker 1: Jeffrey in the Morning. Your roommate Brenda set you up. No,
• 5:33
  Speaker 1: she did not. She did, Oh my god, and she
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  Speaker 1: knows I hate technology in general. Okay, you know, frustrating
• 5:40
  Speaker 1: that one. I was really hoping you were going to
• 5:42
  Speaker 1: take care of that. Well, I can't take care of
• 5:44
  Speaker 1: that if you just let me to zilin. You're living
• 5:46
  Speaker 1: in two thousan. I'm living in the golden age of
• 5:50
  Speaker 1: the Internet. Golden age here we go, and I'm gonna
• 5:54
  Speaker 1: strike pure gold on this one. Oh we were so
• 5:58
  Speaker 1: close on that one, Hannah, just give me another twenty minutes. Okay,
• 6:00
  Speaker 1: we'll refund you. I'll just pay for it week up
• 6:05
  Speaker 1: every morning with funk tabs, weekday mornings on the twenties. Holy,
• 6:08
  Speaker 1: I'll ruin ninety two point five