Customer Facing Implications with John Clavadetscher
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Everything in the automotive industry is about providing a great customer experience.
And someone who really understands customer experience is John Clavadetscher of Outsell. He’s spent years studying consumer shopping trends and how retail is categorizing and marketing to the individual customer. There’s a lot packed into this interview, from helping to grow Cars.com to the “automotive itch.”
What we talk about in this episode:0:00 Intro with Michael Cirillo, Paul J Daly and Kyle Mountsier.
4:45 “The expectations you have outside of automotive frame your expectations within…
The skinny
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