E62 - Why “experience” is the most Underestimated Competitive Advantage in modern organizations
In this episode of the 1% Edge podcast, host Carlos Nouche engages with Shane Yost, founder and CEO of XA³, to explore the critical role of experience as a competitive advantage in modern organizations. Shane emphasizes that simply implementing new software does not guarantee improved outcomes; instead, organizations must focus on removing friction for employees, customers, and partners to enhance overall experience. He discusses the importance of understanding the intrinsic value behind actions taken within a business and how this understanding can lead to better customer retention and…
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