Latest / Closing Sales in Nigeria - Sales For The Nigerian Business Person: The Sales and Marketing Blueprint / When Content Becomes Your Competitive Advantage
Transcript
- 0:01Hello and welcome to the show. Before we begin, this is an out
- 0:05and about episode, so expect to hear some interruptions in the
- 0:08background, especially a fellow to the left of me who's
- 0:11listening to Hambalambe first thing in the morning.
- 0:14So just in case you get some of that audio bleeding in through
- 0:17the background, for those of you who are not Nigerians listening
- 0:21to the show right now, Hambalambe is OK.
- 0:25I don't know the chap's real name, but he's he's sort of a
- 0:28social activist influencer type who has his own radio station.
- 0:34It's called Human Rights Radio, 101 point something FM, really
- 0:39popular guy who takes up social courses and things like that.
- 0:42So he's really popular in this, Yeah, in this part of the world.
- 0:46So if you're thinking about exploring different parts of
- 0:49Nigerian media, Nigerian culture, you know, stuff like
- 0:52that. He has a YouTube channel, so
- 0:55check him out as well. He is entertaining.
- 0:59Yeah. Like I said, they do social
- 1:00courses and stuff, but he's also an entertaining fellow as well.
- 1:03So for those of you who are not Nigerian, I'm not familiar with
- 1:06him by Lambert. You know, check him out on
- 1:07YouTube. Might be some good entertainment
- 1:09to start your day. Because even though he's a
- 1:12social activist, he he is sort of a comedian.
- 1:16OK, so now let's head straight into the topic for today.
- 1:19And today I'm going to look at content as a Moat.
- 1:22Now this is not part of the questions from listeners or
- 1:29audience. There's just a number of things
- 1:31that I think how to talk about content related.
- 1:35And then after that we can get back to listener questions.
- 1:37Now, I've interacted with one shop in the last day or two who
- 1:41found me because I was looking for content marketing ideas, a
- 1:45podcast that is built around content marketing ideas, but not
- 1:48run by a foreigner. When we say foreigners in this
- 1:53context, because you know, this is a podcast by a Nigerian for
- 1:57Nigerians. But of course those of you who
- 1:58are listening from America, Denmark, UK, some Germans
- 2:03listening to the podcast find that surprising.
- 2:06So in this context, when we say foreigners, we just mean non
- 2:10Nigerian, but we don't mean lesser than.
- 2:12So anyway, he was looking for this kind of content and then he
- 2:16found my stuff. And anyway, I'm glad that people
- 2:20are finding me from searching other things.
- 2:22But however, I do want to point out, just in case there happens
- 2:26to be another chap or another lady listening to this podcast
- 2:29right now who was looking for something about content
- 2:32marketing. I just want to let you guys know
- 2:35that, yes, I am currently talking about content, content
- 2:40production, content marketing, all these sorts of things, but
- 2:44I'm only talking about those things to the extent that they
- 2:47can help us boost our sales. And I'm looking at things
- 2:52primarily from a sales and business development perspective
- 2:55because I am not a content marketing specialist, I'm not a
- 2:59content production specialist, I'm not a social media expert.
- 3:03I'm none of those. My primary area of interest and
- 3:07specialty is sales selling, particularly personal selling,
- 3:14which is those situations where you are one-on-one with a
- 3:19potential customer and you're having the conversation and
- 3:22trying to close the sale. When I say one-on-one, I don't
- 3:25mean face to face. It could be over the phone, it
- 3:28could be via e-mail, Instagram DM, LinkedIn DM.
- 3:32But that is my area of specialty, those one-on-one
- 3:36conversations. So if you're someone who is in
- 3:38this whole content marketing, e-mail marketing, social media
- 3:41marketing space, you could say that my speciality is
- 3:44conversions. So you've done your mass
- 3:47marketing thing, you've done your e-mail thing, you've done
- 3:50your social media thing. You're now trying to get people
- 3:52to convert into being a customer.
- 3:56People have emailed in, people have called in, and you now want
- 3:59them to become a paying customer.
- 4:01That is my speciality. So that's just the caveat that
- 4:03if you've been looking for content marketing and things
- 4:05like that, then yes, come along for the ride.
- 4:08But just know that this is a limited, it's a limited number
- 4:14of episodes that I'm making that's going to be devoted to
- 4:18content, content marketing, social media content production.
- 4:22I might talk about these things time and time again.
- 4:25But sales, that is the primary focus of this podcast.
- 4:29And if you check the title of the podcast, it's in there.
- 4:32It's sales for the Nigerian business person.
- 4:37You know, it's not content for the Nigerian business person.
- 4:39So just letting you guys know so you won't feel like I did a bit
- 4:42and switch like you came here for content and social media.
- 4:46And then later on I start talking about sales.
- 4:48So this podcast is actually about sales.
- 4:51I talk about other things, marketing, content, everything,
- 4:55so long as it supports the primary mission of sales.
- 5:01So now that I've gotten all the disclaimers out of the way,
- 5:03let's go straight into content as a Moat.
- 5:08Typical fashion, who would have to define what the Moat is?
- 5:11So you guys know what it is that we're dealing with because some
- 5:13of you know what the Moat is in terms of, you know, you watch
- 5:16all those adventure things that your kids watch and you know, so
- 5:19there's a castle and the castle has a protective barrier, has a
- 5:22Moat. And yeah, that is essentially
- 5:25what a Moat is. A Moat is a protective barrier.
- 5:28Now, the use of the word as a Moat, you know, I'm not an
- 5:32academic so I can't give you a, an academic treatment of when
- 5:37the words had been used in the business context.
- 5:39But I got familiar with it back in my uni days when I used to
- 5:42read material from Morning Star and from hanging around other
- 5:47weird, weird students. You know, back then would have
- 5:49thought of those students as weird because entrepreneurship,
- 5:53business was not a thing during my time.
- 5:56People were bred to be part of corporate Niger.
- 6:00That was the whole air that was in the atmosphere because back
- 6:04then in Nigeria when we were growing up, you know, military
- 6:07era, the military is out of the way or passenger comes in,
- 6:10Nigeria is opening up and there's lots of trade, there's
- 6:13lots of promise. The economy is developing.
- 6:15So my set, we were bred to be part of corporate Niger and not
- 6:19really to be entrepreneurs, risk takers, business people,
- 6:23self-employed people, that sort of thing.
- 6:25So there were some of those weird kids who used to read
- 6:28those sorts of material in my class, you know, people reading
- 6:31personal development, people reading investing, people
- 6:33talking about Warren Buffett and all those things.
- 6:35So back then was when I came into knowledge of this whole
- 6:41thing about emote. So it's a concept that has been
- 6:44used in investing and emote basically is something that
- 6:48helps a business maintain the competitive advantage, a
- 6:51competitive edge. So for Warren Buffett and for
- 6:54Morningstar, they'll actually invest in businesses that have
- 6:57the Moat that has a competitive advantage.
- 7:00The scope is if your business has a competitive advantage,
- 7:03then the competition cannot copy you.
- 7:07If they can copy you easily, then they can compete with you
- 7:10easily. Then they can compete with you
- 7:11easily. Then your prospects for
- 7:14maintaining leadership in the market, you know, goes down and
- 7:17that hampers your profits. So that is the idea behind a
- 7:20Moat. There is something that you have
- 7:23that other people don't have, and because you have that other
- 7:26people can't copy you because they can't copy you, they can't
- 7:30compete with you. While they can't copy and
- 7:32compete with you. You remain a leader in the
- 7:34market. While you remain a leader in the
- 7:36market, you keep working in that cool moolah.
- 7:38So that is the whole idea behind the Moat.
- 7:42Now, some of the competitive moats that you guys might be
- 7:46familiar with is technology. You know, when somebody develops
- 7:49a certain kind of technology that nobody has, nobody else,
- 7:54that nobody else has. Oh, by the way, sorry, that
- 7:57wasn't me fighting. That was just someone driving by
- 7:59on the motorcycle, one of these power bikes, you know, because
- 8:02we have, you know, Abuja is becoming like Lagos.
- 8:05So in Lagos you guys have biker clubs or biker gangs or
- 8:08whatever. So we get some of them in Abuja
- 8:11every once in a while. What was that?
- 8:14Yeah, So competitive advantage. So that's where the motive is
- 8:17basically something that gives you a competitive edge against
- 8:20all the other people. So the question that we're going
- 8:23to explore in this podcast now is how content can be used as a
- 8:29Moat to give you a competitive edge.
- 8:32Now, remember, if you've been listening to the episodes of the
- 8:35show from yesterday, the day before and the day prior to
- 8:39that, whenever I say content, what I mean is anything that
- 8:44you're putting out on the Internet.
- 8:46So if you're putting blog posts, if you're writing text, that is
- 8:49content. If you're taking photographs,
- 8:51that is content. If you're sharing pictures, that
- 8:53is content. If you're creating audio like a
- 8:54podcast, that is content. If you're creating video like
- 8:57YouTube or Reels or Instagram or TikTok Reels or whatever, that
- 9:03is content. So anything you put out on the
- 9:05Internet, that is content. Loose definition.
- 9:10So how can we create a competitive edge, a competitive
- 9:16advantage by throwing things out there on the Internet.
- 9:19If this is your first time listening to the show, listen to
- 9:21the ones that came prior yesterday, the day before, the
- 9:25day before that. You'll also get some more ideas
- 9:28about why content, what content is, why content is important,
- 9:32and how to execute a a content play.
- 9:36So the primary way that content helps us to have a competitive
- 9:40edge is that it helps us to establish thought leadership,
- 9:45because thought leadership is not easy to copy, and even if
- 9:49you copy it easily, you cannot copy it quickly.
- 9:53That was my strategy when I started this, when I started
- 9:58podcasting years ago, I knew that podcasting was difficult.
- 10:04I knew that having a single cohesive, unified system of
- 10:09thought around any topic is hard and trying to trying to create
- 10:16content around that, trying to articulate your ideas around
- 10:20that is hard. So I knew that even if people
- 10:24try doing it, lots of people will start see how difficult it
- 10:27is and they will fade away. They will disappear.
- 10:30That is the reason why you're finding my podcast, because I've
- 10:33been doing this a couple of years and I currently have over
- 10:35880 episodes. So I would like to think I'm
- 10:40better than the other guys and girls.
- 10:43Well, truth of the matter is that yes, there's some quality.
- 10:45I'm better than them. I'm smarter than them.
- 10:48I'm more articulate than them. Yes, there's some of that.
- 10:50Well, truth of the matter is the reason why you found my podcast
- 10:52is because I'm still here. The other people gave up in
- 10:56month one, week 1. Some people made it as far as
- 10:59year one, I'm still standing. Other people have given up
- 11:05because thought leadership not easy.
- 11:08And that is the reason why I'm here.
- 11:10And my theory is that if I continue at this, in another
- 11:15maybe 10 years, when people talk about sales in Nigeria, in
- 11:22theory, I should be the only one standing.
- 11:25OK, well, not the only one person because the other people
- 11:27out there who are also doing good work.
- 11:29But my theory is that in another 10 years, I should be the most
- 11:32notable one in this space because I'm doing the work with
- 11:36the podcast trying to establish thought leadership.
- 11:40So it is not going to be easy to copy because other people will
- 11:43see the light, they will see that OK, this thing works.
- 11:46Like this young man is actually gaining some advantage,
- 11:50especially the others who have been in the space before me,
- 11:53because I've only been in the game a couple of years.
- 11:56I mean, I've been started off as a wedding photographer a decade
- 11:59and a half ago, been involved in a bunch of other businesses,
- 12:02whether successfully or unsuccessfully.
- 12:04And that is what made me realise that sales is the pivotal reason
- 12:08why businesses succeed or not. It's not because of
- 12:12macroeconomic climate. It's because of whether you can
- 12:15sell, excuse me, whether you have the skill to be able to
- 12:18sell or not to sell. But what I'm trying to say is
- 12:22that while I was a wedding photographer, there were already
- 12:23people who were in this space being business consultants over
- 12:27the last 15, you know, 20 years. So eventually one of them is
- 12:30going to wake up and realise that.
- 12:31Look at this small boy, this guy that used to be a photographer
- 12:34before, he's now doing business consulting.
- 12:36This podcasting thing works. Let me start podcasting.
- 12:41The content I've put out will be a competitive mode because
- 12:44there's nothing you can do to get rid of my 880 episodes and
- 12:47the number of years that I have been podcasting.
- 12:50The best they can do is to try and catch up.
- 12:52But I will always be a leader in the space because I started.
- 12:57By the way, I was not the first. Other people have started before
- 12:59me, but the others gave up. Day one, week one month one,
- 13:03maybe year one. But I have kept going.
- 13:06So that is how thought leadership helps you to
- 13:09establish a competitive mode because gives you some credit.
- 13:14Your established thought leadership and thought
- 13:17leadership is not easy to copy. Even if you try and copy, it'll
- 13:20be clear to other people who the leader is and who the photocopy
- 13:24is. So you can do the same thing
- 13:26whether you're a Carpenter, whether you're a catering,
- 13:28whether you're a tax consultant or whatever.
- 13:33So let's say the catering things, food photos, that's
- 13:35easy. Everybody can do food photos.
- 13:38How about food videos that help you establish thought leadership
- 13:43or establish brand? Now that is not easy to copy
- 13:48because everybody has a phone and everybody can whip out and
- 13:50take photos. That one is easy.
- 13:52If you do start doing a video based strategy, whether you're
- 13:56talking about recipes or trying to show your personality or
- 14:00useful contents around content, around planning for events or
- 14:04dieting or whatever angle you want to take, that is much more
- 14:08difficult. And I can assure you that in
- 14:10your city, if there are 20 of you that are caterers and you
- 14:14want to establish thought leadership using content and you
- 14:18try to do video content, which is hard.
- 14:20I can assure you there are 20 of you and 20 of you start can
- 14:24assure you by the end of year 115 of you would have given up.
- 14:27And then there's just five of you who are left in the space
- 14:30and who are left in the race. Because sometimes it's not
- 14:32really a matter of who is the best.
- 14:33It's a matter of who is least willing to.
- 14:37Yeah, who is least willing to give up.
- 14:39Sometimes it all bores down to that.
- 14:41Then apart from helping establish thought leadership,
- 14:46oh, by the way, the whole point of all these things that we're
- 14:49doing is to increase sales. If you establish thought
- 14:52leadership, you establish know, like and trust and all of that.
- 14:57The hope or the aim rather, is that when it comes down down,
- 15:02when it comes time to making a choice, that people think about
- 15:04you as #1 and they're not going to be so price sensitive when
- 15:08they're talking about you. Because by chilling with you
- 15:11over your podcast or your videos or your blog post or your
- 15:14whatever, they would see that there's lots of value to doing
- 15:19business with you. That goes beyond the price.
- 15:22Then content also builds brand loyalty because the more people
- 15:27know you, the more people see you, and the more people engage
- 15:30with you, it fosters a stronger connection.
- 15:35So whether it is liking the photos every day or liking the
- 15:39podcast every day or listening every day or something or
- 15:43sending you messages once in a while, whatever it is that
- 15:45people do in engaging on the daily or on the weekly or
- 15:50monthly or yearly fosters stronger connections.
- 15:54Now, this brand loyalty is another way of distinguishing
- 15:56yourself or differentiation yourself.
- 15:59Differentiating. Sorry about that.
- 16:02Differentiating yourself from the competition.
- 16:05Oh, sorry about that. OK, 15 minutes.
- 16:09Let me wrap this up. I don't want this to be a 30
- 16:11minute episode. I wasn't.
- 16:14Oh, yeah. So, yeah, distinguish yourself
- 16:17from the competition. Yeah.
- 16:19So that's what also content helps you do.
- 16:23Yeah. Because it really sucks to be
- 16:25part of the crowd. By the way, this whole thing
- 16:28about competition and distinguishing yourself,
- 16:30everybody complaints about it. People say that markets are
- 16:33saturated and people say my industry is saturated, blah,
- 16:36blah, blah. OK, back to the catering thing.
- 16:37And we will say all the catering industry in Lagos is saturated.
- 16:40Everybody's a caterer. Well, see The thing is, I have
- 16:44bad news for you or good news rather rather good or bad
- 16:47depending on how you take it. Every market is saturated.
- 16:52There is no market that is not saturated, especially when we're
- 16:57thinking about things on the SME front, the small and medium
- 17:00scale enterprises. The reason why is because with
- 17:04the Internet and with the democratization of information
- 17:09people have, the how is not the problem anymore.
- 17:12I want to be a wedding photographer.
- 17:14I can go to YouTube and learn. You don't have to go to Abafumi
- 17:18Aloha University anymore and be part of the theatre arts
- 17:21department and then study media and blah blah blah.
- 17:24Then graduate in four years to become a photographer.
- 17:26You don't need to do that. In fact, it's been at least 20
- 17:31years since anybody had to do that in Nigeria to be a
- 17:33photographer because information is readily available on YouTube.
- 17:36The problem now is to be able to raise some money, collect more
- 17:39money from Mom C, create some some money from Pop C from your
- 17:43rich uncle, and then you go out by your camera and then you
- 17:46begin. So it's the same for whatever
- 17:48the profession. Some people complain that
- 17:52journalism is now saturated because everybody has access to
- 17:59the phone, everybody thinks that they're a reporter.
- 18:01So it's not particular to any industry, all industries,
- 18:04because everybody's a wedding photographer, everybody's APR
- 18:07specialist, everybody's a journalist, everybody's a
- 18:10Carpenter, everybody's a fashion designer.
- 18:12Everything is saturated. Every business, whatever is
- 18:16saturated, there's too much competition.
- 18:19So the goal is not to try and find a business that has not
- 18:23gotten any competition yet. I mean, that is possible and
- 18:26good luck trying to find that. The goal is to distinguish
- 18:30yourself or to differentiate yourself from the competition so
- 18:33that people think in terms of you and the others the same way
- 18:37that people think about Coca-Cola and the others.
- 18:41Well, Coca-Cola, maybe Pepsi and then the others.
- 18:44So that's the goal. You can't stop the others from
- 18:47getting into the space. You just want the conversation
- 18:49to be you and the others and content is one of the ways that
- 18:53you can make it you and everybody else.
- 18:57So what was that? Yes, how content help.
- 19:00It also helps you to boost your SEOSEO is a search engine
- 19:04optimization. I don't talk about that a bunch
- 19:06on the podcast because really I think that's as long as you're
- 19:08paying attention to as long as you're trying to make sure that
- 19:11your content is useful and valuable to people, you'll be
- 19:13easy, easy to find over the Internet.
- 19:16So while I've been doing this podcasting game, I've not paid
- 19:19any attention to SEO. So I don't do any keyword thing,
- 19:23I don't do any tagging, I don't do backlinks, I don't do this
- 19:25that, I don't do none of that. My focus is on making sure that
- 19:28I'm producing the most valuable content ever and people find me
- 19:33accordingly. So I'm not saying don't do SEO.
- 19:37You can do your SEO and pay your consultant so that you guys pay
- 19:42attention to your keywords and come up with a link building
- 19:46strategy and optimise for web speed and all the things that
- 19:50you SEO people do. I'm just saying that if you try
- 19:53and create valuable content and make sure you distribute
- 19:55accordingly that you'll be easy to find over the Internet.
- 19:59And that is one way that content helps to build a more for your
- 20:05business because. The more content you put out and
- 20:07the more widely you distributed, it makes you more findable over
- 20:10the Internet. And if you're more findable than
- 20:12your counterparts, than your competition, than the other
- 20:14people in this space, then the chances are it will give you a
- 20:18business some sort of protection over time.
- 20:22Now, I've said something here in passing that I want to
- 20:24emphasize, and I'll use that to wrap up the show.
- 20:28I said something about creating the content and then promoting
- 20:32and distributing it wildly. Sorry, wide Lee.
- 20:36Yes, widely promotion and distribution is the key.
- 20:43That is the main thing here. Please pay attention for those
- 20:48of you who are interested in content and you want to use
- 20:51content as part of your business strategy, creating the content
- 20:56without a strategy or without tips or tactics or without the
- 21:00discipline of distributing your content on a daily, on a weekly,
- 21:04on a monthly, whatever your cadence.
- 21:07In fact, it shouldn't even reach monthly.
- 21:09I think monthly is too much. We should be thinking daily or
- 21:14we should be. We should be thinking daily and
- 21:16weekly. Promoting your content on a
- 21:18monthly basis. I don't.
- 21:19I don't think that's going to get you anywhere.
- 21:21By the way, it depends on the industry that you are involved
- 21:24in. If you don't have that part of
- 21:27the program locked down, then you are going to be wasting your
- 21:30time. I was spoken about my experience
- 21:32podcasting and I told you guys how over the first three years I
- 21:36will just make the podcast and I didn't promote.
- 21:39What I was thinking was let me make the podcast if the useful
- 21:42people will see it. If people see it, they will
- 21:43share it. If they share it, more people
- 21:45will come. And it took me 3 years to get to
- 21:485000 downloads, three years, Then heading into then into year
- 21:57four, halfway into year 4, I decided to start promoting only
- 22:03on LinkedIn. And in six months I went from
- 22:075000, I think to about 12,000. Now you guys didn't hear me
- 22:11correctly. I might be off, maybe you know,
- 22:14a few 100 here and there. But the, you know, I'm accurate
- 22:18when, when I'm talking about in terms of growth from year one to
- 22:21year 35000 in year four, the first half I start, I'm able to
- 22:28more than double that to roughly 12,000.
- 22:32In other words, the content was always there.
- 22:35People did not really start seeing it until I started
- 22:38promoting and distributing. So it's not enough to make your
- 22:43reels, to make your podcast, to make your blog post, to make
- 22:47your whatever it is that you're trying to make, to promote your
- 22:49business. If you just make it and you
- 22:50upload that thing once, you have no thought around how you're
- 22:54going to repurpose, how you're going to distribute, how you're
- 22:56going to promote, it will not serve you.
- 22:59It is when you now have a strategy for distribution and
- 23:02promotion that things start popping off, which is the reason
- 23:07why you, dear listener who's listening to the show, that is
- 23:10the reason why you're discovering me now and you
- 23:13didn't discover me in year one. You have always been looking for
- 23:16this kind of content, but you didn't discover me back then
- 23:19because back then I was not promoting.
- 23:21Right now, I am actively promoting on the daily.
- 23:25I'm pleased. Your promotion should be on the
- 23:26daily or on the weekly. If you're doing promoting on a
- 23:29monthly, I think that's it's not going to work.
- 23:33I don't think it's going to work.
- 23:34So distribution and promotion is the main thing.
- 23:36If you want to know how, I think yesterday's podcast was devoted
- 23:40to that. I was trying to show you how in
- 23:42the argument of quality versus quantity that you can produce
- 23:46quality content so long as you have a strategy for repurposing
- 23:49it. That way your quality content
- 23:51gets shared over and over and over again.
- 23:54So once you're done listening to this episode, if you're
- 23:56interested in the whole thing about how do you distribute, how
- 23:58do you promote, how do you repurpose, how do you reuse, how
- 24:00do you recycle content, then listen to yesterday's episode
- 24:03and you get caught up to speed. So OK, 25 minutes.
- 24:08OK, I've already gone over anyway, so that's all I have for
- 24:11you guys today. Summary content can be used as a
- 24:14mote to protect your business and to set yourself apart from
- 24:17the competition. So give it a try.
- 24:19You have nothing to lose except the time that you spent invested
- 24:24in promoting. Sorry, in creating the content
- 24:27the way you create. Remember, you have to promote as
- 24:30well. And hopefully over time, you're
- 24:32going to be able to reap the rewards of establishing thought
- 24:34leadership, getting brand loyalty, and also boosting your
- 24:42find ability, if that's a word. You'll find ability over the
- 24:44Internet, making it easy for people to find you over the
- 24:46Internet. So thanks for your time and
- 24:48attention. I'll catch you guys at the next
- 24:49episode. My name is Tavishima Ayede, I'm
- 24:52the host of the show. You can connect with me on
- 24:54LinkedIn. The spelling of my name is in
- 24:56the link. We're listening to this episode
- 24:57and my e-mail address. In case you're an e-mail person.
- 25:00My phone number is 08064662140. You can connect with me on
- 25:08WhatsApp or send me an SMS. Might take me a couple hours,
- 25:11but I definitely will get back to you before the day is up.
- 25:15If you hit me up on if you hit me up on WhatsApp, if you send
- 25:19me an e-mail, I'll get back to you.
- 25:21Yeah, most likely tomorrow ish. If you send me LinkedIn request
- 25:26and all that. Yeah, you'll hear from me in a
- 25:28couple of hours. So thanks for your time and
- 25:30attention. I'll catch you guys at the next
- 25:32episode.