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Listening Before Recommending
Watch the full episode: https://youtu.be/jDvPgvcoGJ4
In this spotlight of episode 378 of Stories from the River, Charlie Malouf and Kensley Phillips explore the art of the comfort test and how Memory Makers can help guests find the right sleep solution. Kensley emphasizes the importance of active listening and asking thoughtful diagnostic questions before making a recommendation, using each guest's needs, preferences, and current sleep experience to create a personalized approach.
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