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Micah Solomon: In Pursuit of Excellence
In this episode, Micah Solomon, a customer service expert and author, shares his insights on creating memorable customer experiences and elevating businesses to the highest level of customer service.
Listeners will learn:
The three levels of customer service and why businesses should aim for the top level (01:01)
How Micah conducts idiosyncratic mystery shopping to assess a company's customer service (02:15)
The importance of using appropriate language, greeting customers promptly, and handling complaints without getting defensive (03:07)
Micah's background in running a successful…
The skinny
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