I Called My Pharmacy Live to Confirm the Damage UnitedHealthcare Surest Did | Episode 505
My prescription didn’t change, my doctor didn’t disappear, and the pharmacy had the medication ready, yet I still hit a wall that left me without a key psychotropic med for a day. The wall was insurance prior authorization, and the price tag on the other side was $376 for a 30-day supply. I’m telling this story because it’s not rare, and because medication access should never hinge on a hidden form nobody sends until you’re already out.
I break down exactly what happened between my prescriber, CVS, and UnitedHealthcare Surest and why the communication failed at the worst possible moment. We…
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