21: Strategy - What NOT to say, part 2

The Art and Science of Difficult Conversations · Apr 30, 2024 · 12m

Even more things NOT to say in hard conversations

In this strategy episode, Chris walks through 12 instinctual communication habits that almost all of us use without realizing it.

And most of the time, it’s not a big deal – but in difficult conversations, it can really make a HUGE difference. Hint – some of them will surprise you:

Ordering

Warning

Moralizing

Advising

Using Logic

Criticizing

Praising

Labeling

Analyzing

Reassuring

Questioning

Avoiding

Any on that list seems like it shouldn’t get in the way of communication?

Take a listen to today’s episode and hear why and how they actually get…