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Is Legacy Leadership Holding Back AI Adoption?
In this episode of The AI Adoption Podcast, I speak with Neha Kabra from McKinsey about how AI is reshaping leadership, customer service, employees’ roles and the expectations placed on boards.
Neha explains why legacy leadership approaches are struggling. Many leadership skills remain the same, but the speed of decision making has changed. Early movers are already seeing returns, while others remain stuck in pilots that do not scale.
We look at the balance between AI, customer service, productivity and staffing. A European bank improved productivity and raised its customer satisfaction by…
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