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MW206: How to Reduce Demand and Rebuild Trust
Mediaworks Roundtable: Reducing Demand & Rebuilding Trust in Social HousingSocial housing is under sustained pressure. Demand is rising, resources are constrained and expectations from residents continue to increase, shaped predominantly by the digital experiences they encounter elsewhere in their day to day lives. At Mediaworks we have mapped the tenant journey end to end through what we call the Resident Rollercoaster. This captures the emotional journey of a tenant across nine stages, from first interaction through to end of tenancy. It highlights where trust is built, where it breaks down…
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