Latest / Mastering CS: Candid Leader Insights
Ep 17 | Chethan Kumar
In this episode, Irina Cismas, Head of Marketing at Custify, sits down with Chethan Kumar, the Head of Customer Success at Augnito.
Chetan had an unbelievable journey, dropping off to school at 13 to support your family into leading major teams. In this podcast, he shares his experience, the challenges he overcame, and the strategies he implemented.
What you’ll learn:
- The most important roles for customer success - Recruitment strategy - Essential KPIs for team alignment - How to prove the value of CS internally
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build…
The skinny
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