Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Release the KraKaren

Transcript

Phone Tap: Release the KraKaren · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: In the last few years, headlines and videos have been
• 0:02
  Speaker 1: popping up everywhere of people freaking out over bad customer service,
• 0:08
  Speaker 1: throwing fits, throwing burritos, just going crazy over the slightest
• 0:13
  Speaker 1: inconvenience to their day. Has it always happened? We just
• 0:17
  Speaker 1: didn't catch it on video prior to this, you know
• 0:19
  Speaker 1: what I mean? Like did we not see it? Is
• 0:20
  Speaker 1: that what was going on The cameras on our phones
• 0:22
  Speaker 1: really have changed things. But in social media. But what
• 0:25
  Speaker 1: happens when someone has a legit complaint and they're really
• 0:29
  Speaker 1: nice and polite about it, like one woman who just
• 0:32
  Speaker 1: wanted to say, you should probably not allow bicycles inside
• 0:35
  Speaker 1: the coffee shop because they get mud everywhere. Well that's logical.
• 0:39
  Speaker 1: That aggressive, over the top attitude isn't gonna fly here,
• 0:43
  Speaker 1: not with me in your phone tap right now brooking
• 0:48
  Speaker 1: phone taps on the twenties. Hello, Hi, my name is
• 0:53
  Speaker 1: Taco Charlton. I'm the manager here at his coffee Oh hi,
• 0:57
  Speaker 1: how are you? I'm good? Thank you for asking. I
• 1:00
  Speaker 1: am calling though, because apparently there was an incident at
• 1:03
  Speaker 1: our location on James Street between you and another patron.
• 1:07
  Speaker 1: No want to follow up.
• 1:09
  Speaker 2: I wouldn't call it an incident. I just got a
• 1:11
  Speaker 2: message because I thought management should be aware of what happened.
• 1:13
  Speaker 1: WHOA, Okay, okay, maybe we need to lower our voice
• 1:19
  Speaker 1: a little bit.
• 1:21
  Speaker 2: But I didn't. I didn't raise my voice.
• 1:23
  Speaker 1: Oh wow. I did not realize the call was going
• 1:27
  Speaker 1: to be like this.
• 1:29
  Speaker 2: I'm talking normal. You're acting like I'm freaking out.
• 1:32
  Speaker 1: Well, oh my, the F word the word.
• 1:36
  Speaker 2: I said, freaking out.
• 1:37
  Speaker 1: They're okay, you don't have to yell it at me again.
• 1:41
  Speaker 1: I'm trying to help you.
• 1:43
  Speaker 2: I'm sorry, like I really don't know what's going on.
• 1:45
  Speaker 2: I'm not yelling like you're the only person that's yelling
• 1:48
  Speaker 2: right now.
• 1:49
  Speaker 1: Okay, you know what, Let's put all that unpleasantness from
• 1:51
  Speaker 1: earlier on aside. Unpleasantness man again, the pushback that I'm
• 1:57
  Speaker 1: getting from you here, it's making this very difficult.
• 2:01
  Speaker 2: I'm talking to you in a normal voice. I haven't
• 2:03
  Speaker 2: even told you my complaint.
• 2:04
  Speaker 1: Okay, yes, the complaint. That's exactly what i'd like to
• 2:07
  Speaker 1: get to here. So if you please, as calmly as
• 2:10
  Speaker 1: possible try and describe what happened, and if you could
• 2:14
  Speaker 1: leave out the expletives, that would be wonderful.
• 2:17
  Speaker 2: Oh my, god.
• 2:17
  Speaker 1: Okay, if we could get rid of the sarcasm too.
• 2:21
  Speaker 2: Okay, you know what what, I'm just gonna whisper it
• 2:24
  Speaker 2: to you so you don't think I'm freaking out.
• 2:27
  Speaker 1: Fine, go ahead.
• 2:29
  Speaker 2: Yesterday I was in line and there was a male cyclist.
• 2:34
  Speaker 1: It's still too loud, if you could just take it
• 2:36
  Speaker 1: down a few notches.
• 2:39
  Speaker 2: Yesterday there was a male cyclist in line with his bicycle.
• 2:45
  Speaker 1: That was very pleasant and gentle. I would that thing.
• 2:48
  Speaker 1: If you're wondering about the cyclist, I already checked the hospitals.
• 2:51
  Speaker 1: There were no reports of any of them passing away. What. Well,
• 2:55
  Speaker 1: I'm assuming that you attacked him on the way out
• 2:57
  Speaker 1: of the store.
• 2:58
  Speaker 2: No, No, that never. And what are you talking about?
• 3:01
  Speaker 1: Did you get someone else to attack him for you?
• 3:03
  Speaker 2: Oh my gosh, I don't understand what's going on here.
• 3:06
  Speaker 1: Well, just considering you're the rogue attitude that you've been
• 3:08
  Speaker 1: displaying with me right now, the natural assumption.
• 3:11
  Speaker 2: I haven't told you anything. I just said that there
• 3:14
  Speaker 2: was a cyclist standing in line. Whoa in front of me?
• 3:17
  Speaker 1: Excuse me? Are you threatening my life? Is that the conversation?
• 3:22
  Speaker 1: Oh so now I don't speak English heritage?
• 3:25
  Speaker 2: Now, No, I haven't said anything like that.
• 3:29
  Speaker 1: You want to tell me to go back where I
• 3:30
  Speaker 1: came from?
• 3:31
  Speaker 2: What?
• 3:32
  Speaker 1: Because I'll have you know I was born right here
• 3:34
  Speaker 1: on the floor of this coffee shop.
• 3:36
  Speaker 2: Man.
• 3:37
  Speaker 1: Oh my gosh, is that okay with you?
• 3:40
  Speaker 2: I don't even know what to say to you right now.
• 3:42
  Speaker 1: Well, luckily I know what to say to you, because
• 3:44
  Speaker 1: I've made my decision. You officially have a lifetime ban
• 3:47
  Speaker 1: from all of our locations. What We're gonna put your
• 3:50
  Speaker 1: picture posted up in all of our windows?
• 3:52
  Speaker 2: Oh yeah, you can't do that.
• 3:54
  Speaker 1: It's done. And if you do that, if you dare
• 3:58
  Speaker 1: set foot in one of the estabsablishments, you will be
• 4:01
  Speaker 1: subject to arrest.
• 4:03
  Speaker 2: Sorry, I haven't even said my complaint. I never attacked
• 4:05
  Speaker 2: you or yelled at anyone.
• 4:08
  Speaker 1: One. Last thing that I forgot to tell you is
• 4:10
  Speaker 1: that this is a phone tap and it's being recorded
• 4:12
  Speaker 1: and it's going to be played all over the country
• 4:14
  Speaker 1: on every affiliate Brook and Jeffrey has. I want you
• 4:17
  Speaker 1: to know that.
• 4:18
  Speaker 2: Oh my god.
• 4:19
  Speaker 1: What, I'm not the real manager at the coffee shop.
• 4:22
  Speaker 1: My name is jeff from Brook and Jeffrey. In the morning.
• 4:25
  Speaker 1: Your namate Liz just set you up for a prank
• 4:26
  Speaker 1: phone call. Liz said that you complained to the coffee
• 4:31
  Speaker 1: shop and asked the manager to call you about some
• 4:33
  Speaker 1: cyclists that was in the store.
• 4:35
  Speaker 2: I did allowed to bring bikes in. There were bud everywhere.
• 4:40
  Speaker 1: WHA the B word. Now I'm gonna kill her, and
• 4:45
  Speaker 1: that's why you're banned killing people friends, even.
• 4:51
  Speaker 2: On my shoes
• 4:55
  Speaker 1: Broken Jeffrey's phone taps on the twenties,