Why AI Agents Need Better Operating Models to Scale with Sumit Taneja | EXL
AI agents are becoming easier to build. But what does it take to move from experimentation to real business transformation?
In this episode, Shirley Macbeth sits down with Sumit Taneja, SVP and global head of AI consulting and implementation at EXL, to explore what separates AI initiatives that scale from those that stall. Sumit shares why organizations need to start with business outcomes, rethink existing workflows, and build operating models that allow AI to create lasting value.
They discuss why simply adding AI to existing processes can limit transformation, how domain expertise and…
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