AI: Retail’s New Operating System with TCS VP Abhijit Niyogi

The Retail Podcast · Jul 1, 2025 · 15m · transcript

Dynamic pricing, omnichannel fulfilment & sustainable retail in 2025.

AI rewired retail—and Abhijit Niyogi built the circuit. In this 28‑minute masterclass, TCS’s Retail VP breaks down:

• Why stores behave like software post‑pandemic

• How AI pricing drives margin without raising shelf prices

• Electronic shelf labels: ROI thresholds & rollout traps

• Retail media networks: monetising Gen Z attention

• Store‑as‑micro‑DC: omnichannel fulfilment architecture

• Personalised in‑store attachments that delight and profit

• Europe’s head‑start on circular retail—and what comes next Listen and…