Latest / Mastering CS: Candid Leader Insights
Ep 26 | Jordan Wyner
In our new episode we discuss with Jordan Wyner, the Vice President of Customer Success at Softrip. Jordan shares her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
How to help customers with their challenges
The disadvantages of having a sticky product
Key metrics for customer success
How to motivate your CS team
The importance of prioritizing customer needs
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication…
The skinny
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