Latest / Leaders in Lending / 2024 Auto Trends: Financing, Sales, and Consumer Behavior
Transcript
- 0:02You are listening to leaders in lending from Upstart, a podcast dedicated to helping
- 0:07consumer lenders grow their programs and improve their product offerings. Each week, here,
- 0:13decision makers in the finance industry offer insights into the future of the lending
- 0:17industry, best practices around digital transformation, and more. Let's get into the
- 0:22show, all right, Welcome everyone. This is Matt Snow live from the
- 0:28CBA conference here in DC with Mark and Melenda. Thank you both for joining
- 0:32me. When we take a minute and introduce yourself, tell everyone where you
- 0:37are today. You've been about your role and how you got to it.
- 0:39Sure, so, Melnda Szabritski and with experience automotive and have been for twenty
- 0:43years. I do a lot of product development, product positioning, but probably
- 0:49the biggest role that I have is I host a quarterly industry presentation, say
- 0:53in the automotive finance market, talking about the trends occurring in auto finance.
- 0:58Great, I know that's something we look forward to and I'm started as well
- 1:00to really in depth great look at the industry. So appreciate you doing that.
- 1:04Mark, Mark Brkman a general manager at USA Financial Savings Bank and so
- 1:08I run consumer lending. So that's basically all our lending proc with exception of
- 1:12real estate and credit cards. So I think auto lending, unsecured personal loans
- 1:18marine RV been there about four years, but in the industry over thirty plus
- 1:22years previous that was with P and C Bank and Truest Bank. So but
- 1:26out of finance my whole career and a returning podcast guest, early early guests
- 1:32with Jef during the pandemic. Oh right, so it's going to be doing
- 1:34this in person then exactly. And I know you know. One of Jeff's
- 1:38things was to ask a few questions at the end, and one was to
- 1:41ask for a bold prediction. I don't know if you remember yours. I
- 1:44went back to your your episode today. Remember what did I say? So
- 1:47your your bold prediction was that banks would still be around. And I know
- 1:49you know between now and then there we've had some banks failed, but it
- 1:53seems like they're still around. You stick with that prediction, Yeah, I
- 1:55do. I think thanks generally are healthy. I think everybody's going to the
- 1:57stress test again now. But I think you'll see with the new Cecil rules
- 2:01out there, with the way you have to reserve for loan losses and take
- 2:06care of those those ups and downs you see because of the industry or just
- 2:08because of what's going on with the economy. I think banks are much stronger
- 2:12position now underrunning standards because I've been consumer credit. I think are much stronger,
- 2:16especially in real estate, and I've done real estate underrunning before. I
- 2:20don't do that here, you'll say, but I think the qualify for loans
- 2:23now there's the kind of the asset test I think is much better in colouteral
- 2:27values. So I mean, I think we're cloutteral values were generally pretty strong.
- 2:30Yeah, yeah, so much stronger from a credit perspective. How about
- 2:34deposits, I know, you know, getting deposits now is a pretty hot
- 2:37topic. I feel like that's not my forte deposits, but just being adjacent
- 2:39to it with my peer. I think banks are still pretty flush with deposits.
- 2:45I think the pandemic added to that, with everybody and their balance sheets
- 2:49got strong because of all the stimulus, or didn't have to make your mortgage
- 2:51payment, you're student loan payment. But I think the industry in general is
- 2:53starting to see draw down and their savings. Another checking accounts, we just
- 2:57don't have that. I think mainly because it's going towards inflationary type. On
- 3:00is just trying to keep the lifestyle that they have out there, whether it's
- 3:02travel, whether it's just food on the table. We're seeing, we're seeing
- 3:06the industry in general seeing a flight from deposits. Yeah, and I know
- 3:08we'll dig into that much more with Melina. Maybe you can give us a
- 3:12thirty thousand foot view of the state and industry. You had a really good
- 3:15session earlier today. What are some of the trends that have stuck out to
- 3:17you? So there's of course, affordability still remains, you know, top
- 3:22of mind for most of the industry. Availability is getting better. You know,
- 3:25originations a bit, we're a little suppressed. But what's been nice to
- 3:30see is over the past six months or so six eight months, is the
- 3:32growth and loan amounts to slowed down. You know, average new loan amounts
- 3:37been hovering around forty thousand. Used has come down a bit as well,
- 3:40still high, but of course the raising interest rates still continue to push those
- 3:46payments even higher. And then with those rates and now incentives coming back,
- 3:51there's been a lot of shifting and share as far as you know who's who's
- 3:53doing the originating. I mean, captives started coming out of blood incentives towards
- 3:57the end of last year, and that shifted a lot of share back towards
- 4:00the captive way. Yeah, I was really surprised with that. I mean,
- 4:03the market moving primer in general, but captives more incentives. Is the
- 4:09rising price of cars helping them do that? Or how was that value coming
- 4:13in? Really tied into the fact that there was inventory, you know,
- 4:15without in any inventory, we really saw no incentives. That was, of
- 4:18course the same time that the rates were going up. Credit unions being slow
- 4:23to raise their rates, really took on share became the largest lending segment,
- 4:28especially unused But with day's supply coming back, inventory back, we did start
- 4:32to see the incentives back in the industry and that really just pushed the captives
- 4:35share. Gotcha, And I know you had a stat mark you mentioned you
- 4:40talked about like inflation and the cost going up not only for vehicles, but
- 4:43the total cost of ownership with the vehicle really adding burden to the consolatory.
- 4:46Today, just in CPI, we came out of auto insurance across industry,
- 4:50the share of the last years up twenty percent. It was just a little
- 4:54bit north until twenty point five. I saw. So when you look at
- 4:57the consumer of the average car payment with interest rates being a we just looked
- 5:00at average the number one car finances, the F one fifty, and so
- 5:04that's pretty much all banks for finances. But you look at the average cost
- 5:09of last year versus day with interest rates going up, cost to insure and
- 5:12gas, it's almost two y forty dollars a month difference between this time last
- 5:15year. It's huge. It's it's I think what Linda talked about it,
- 5:18that's what's impacting. I think affordability in general. I think that's also why
- 5:23the captives are out there subventing. I think if they did, if their
- 5:26cars weren't selling themselves like they were in the pandemic, I don't think they
- 5:29would do that. I think at interest rates were normal, they probably wouldn't
- 5:31have to do it either. Yeah, and I think that. I think
- 5:34the last time I looked at the F one fifty, I think the average
- 5:36loan payment was around twelve hundred dollars. That's insane. I remember, like
- 5:42you think a truck in and out like forty thousand dollars f one fifty you're
- 5:46talking minimum seventy yeah, I mean yeah, so our consumers making different choices
- 5:49given that burden. Are they choosing lower models? Are they changing the way
- 5:54they financed these cars? You know, it's it's funny because I've been doing
- 5:58this for a long time and people would always ask, like, what's the
- 6:01consumer stress or will we see consumers that they start getting stressed going back into
- 6:05cars and like away from the big trucks in the SUVs. And that's just
- 6:10not the case. You know, We're we're still, like I said,
- 6:13f one fifty CRV the SUVs. It's it's sixty over sixty percent of what
- 6:16we finance are SUVs and cuvs, and they have price points higher than cars.
- 6:21Of course, we're also not making as many cars, but we're not
- 6:26seeing consumers, you know, shy away from those vehicles. You know,
- 6:30leasing's coming back, so that's helping because that's bringing a lower payment. But
- 6:33consumer behavior hasn't changed. The most interesting shift in consumer behavior that I've seen
- 6:39in the data is with the raising interest rates is cash. We've seen a
- 6:45lot more cash come into the market. You know, we used to do
- 6:46about fifteen percent cash. We're now over twenty for new used as like over
- 6:53seventy percent cash or a little over sixty percent cash, so a lot more
- 6:57cash. Yeah, So was that fuel do you think by the stimulus or
- 7:00what now? It was after that? It was it was really tight hand
- 7:03in hand with the raising interest rates. Okay, And if the captors weren't
- 7:06running incentives, if you did have that zero percent or one to nine.
- 7:11And I asked you a question in the seminar today, but basic last is
- 7:15is it home equity when they come up to the table, and it's not.
- 7:16It's cash, it's real cash for people have that. I understand bright
- 7:19the chuck and go off the line as they get the text ductibility and I
- 7:23could do it over maybe twenty years. You know, Yeah, they get
- 7:26that payment down, but I said the true cash which you can which is
- 7:28kind of surprised me. But I think that affordabilities is the biggestue. I
- 7:30think I looked at their going longer terms, but I do think some of
- 7:34the consumers out there just sit on the sidelines. I think that's why you
- 7:36see the sub bench out there. Car dealers are coming off the price that
- 7:40they were MSRP only. So I think there's start to see them come off
- 7:43the price before and so. But I think it's just over affordability. You
- 7:46said sixteen percent over one thousand dollars. I was like, yeah, my
- 7:51first house payment maybe thousand dollars, but I can't even imagine a thousand dollars
- 7:57car payment. And it's on the lower credits scores, is what you told
- 8:01me. It's well for new I mean, new car buying is always going
- 8:03to be very prime. But it's still a prime score, but it's one
- 8:07of the lower scores compared to like the six hundred payments of the you know,
- 8:11four hundred dollars payments, but yeah, it was one of the lower
- 8:13and even on the U side four and a half percent over one thousand.
- 8:18Yeah, and they're they're those big trucks. Well, I think it's it's
- 8:22I saw a statue for the banking I don't not include the capsus, just
- 8:24banks and prime lenders out there. Thirty percent of the market is terms greater
- 8:30than seventy two months thirty percent and so, but the average liquiment, I
- 8:35mean, the average term is still sixty eight on average, And what's your
- 8:37book on that on average? But thirty percent I was shocked at that number.
- 8:41Two that's across the industry. So I think consumers are just choosing those
- 8:45longer those longer terms to get the payment, just to get the pay out
- 8:46out there. So other than extending term to get the payment down, are
- 8:50there other things you're seeing in terms of how people are financing these cars or
- 8:54innovations in the automotive, the dealer, the lendings based this is pretty playing
- 9:01vanilla lending. I just I think we're seeing longer terms. There's nothing exotic
- 9:05out there. I mean, acts just do balloon lending a long time ago
- 9:09to kind of keep up with the leasing. I just don't I think for
- 9:13auto lees to stick to the tribes, I've not seen anything innovative out there.
- 9:16And the consumer I think we're seeing put more money down. You just
- 9:20try to get that payment down as well. And then people along the sidelines
- 9:24I think too as well. So you can't create demand, you just can't.
- 9:28Well, I think we also one thing that really helped from a consumer
- 9:31standpoint was even though inventory was scarce, it drove up used values and that
- 9:37led to the past couple of years consumers having a lot more equity in their
- 9:41vehicle. I mean you could look at the top, like the top ten
- 9:43most commonly purchased used vehicles and the trade in values or even just that the
- 9:48retail value on those cars were higher than the original MSRP from when they were
- 9:54bought two or three years ago. So that really helped. And so that's
- 9:58it's been beneficial fort thanks but also beneficial for consumers and bringing those loan to
- 10:03values down quite a bit on us. Now we're still kind of seeing the
- 10:07opposite of that. On the new vehicle side, it's getting better, but
- 10:11with the inventory scarcities and things selling well over MSRP, we saw those loan
- 10:16to values just really skyrockets. So we're kind of recovering from that, but
- 10:20it's still looking really good for the used market. And I'll give you my
- 10:24personal experiences. So my daughter went to school in DC. Her car got
- 10:26stolen Shesing crad school. So that's what I had to pay MSRPN. Never
- 10:31paid MSRP in my life. So two years ago, go to the car
- 10:33dealer and there was like, hey, we got three we got three subers
- 10:37coming in meat or they're going to be gone. So I had that.
- 10:39We let the truck pulled up. Cars got off. So her car got
- 10:43stolen, they recovered. The crowds like, oh car, I did the
- 10:48post found it and it was it was a totyter rep for we paid twenty
- 10:50one thousand dollars for she went to school, and I think I'm going to
- 10:54get it was a total loss claim. Okay, I said, I'm going
- 10:56to get The value I got was fifteen thousand dollars and the car is five
- 11:01years old, and I was like twenty I paid twenty one for it.
- 11:05So then I had the other shock I had was like going to the car,
- 11:09You're like, while we're waiting for the Semi Darted to pull up with
- 11:11the cars, were looking at used cars and the price of the same car
- 11:16was more expensive on the new car. I was shocked. Yeah, yeah,
- 11:20definitely, those values were really surprising. I'm not the only one that
- 11:24during you know, twenty twenty one made money selling a car, which is
- 11:30that doesn't happen now. The cases of people, especially with trucks, saying
- 11:33you know, hey I made fifteen thousand on this truck. You know,
- 11:37it's just it was crazy. But yeah, so those those days are gone.
- 11:39Yeah, I was just so where do you see that end? Like
- 11:41or are we in a new normal or what where's the industry go from here?
- 11:45Yeah, I mean, well, values are still a little inflated,
- 11:48and I don't expect that to third. They're down, they're still yeah,
- 11:52they're still high. I don't expect that really to change because when you do
- 11:56look at the used car market, you know, so much of the used
- 11:58car market is content and upon off lease vehicles. You know, that constant
- 12:01supply of late model used vehicles coming back. And we're still doing strong on
- 12:09the returns from three years ago when we were leasing over thirty percent, But
- 12:13keep in mind we've had you know, a year and a half rereleasing was
- 12:16under twenty So in the future, starting towards the end of this year and
- 12:20really into twenty twenty five, we're going to be down over a million units
- 12:24of off lease vehicles that we were used to So I think we've got the
- 12:28potential for that to impact values in the future. The off lease is still
- 12:33doing well right now, but it's the reduction's coming. Interesting. Do you
- 12:37see have you seen any changes to underwriting in terms of you said, like
- 12:41the landing side usually have tried and true. Yeah, I will say this,
- 12:46I said for the indirect lenders out there, not for the direct lenders.
- 12:50In general, the industry, we've seen it typening in both pricing and
- 12:54also in credit policy, especially when you come into a recession. You're going
- 12:56to see that. When your directly, that's a little bit differ because it's
- 13:00a known customer, it's a known member for USA, you know them,
- 13:05and they probably have another product service with you. But when I'm buying paper
- 13:07from a car dealers, it's a brokeren loan, So there's some risk.
- 13:13You carry higher risk because of that, because they don't see you as their
- 13:16primary bank and the consumer that gets the car. So there's a little bit
- 13:18more risk in this. But I think the indirect letters and the large lenders
- 13:22have tightened up their bybox. I don't think there's been wholesale changes, but
- 13:26they think they've tightened it up, and then they've also priced up to take
- 13:30on because they're looking for more risk down the road and losses or with the
- 13:33economy now, I think we're coming to a soft landing. I don't know
- 13:35what you want to call it. Economy. Yeah, Rice, it is
- 13:37weird, So I do think you'll see it again. It will open back
- 13:41up. I think again too when it does, I don't know yet what
- 13:45are you saying, because you have access to again to a lot of data
- 13:46and experience in terms of trends, what are other lenders doing? You see
- 13:50pockets of that loosening up. Yeah, so I don't see it loosening per
- 13:56se. You know, credit scores continue to increase, just overall, sumer
- 14:00credit is increasing, more consumers are prime scores are just rising. But when
- 14:05I look very specifically, like if i'm if I'm looking like the top ten
- 14:07banks, you know, almost everybody your your credit score increases, you know,
- 14:11fewer originations and subprime, and it's a bit of a mix because yes,
- 14:16there are fewer subprime consumers out there, but the reduction, especially in
- 14:22the bank population, is well well beyond what just normal increase credit scores.
- 14:28So I definitely see the banks tightening up. Like I said, the loan
- 14:31to values for the banks on the U side, it has been really really
- 14:35strong. It's like ninety percent rates versus you know, well over one hundred.
- 14:39So I definitely see trends like that, and I think you know a
- 14:43lot of also, you know, there's been reduction in banks share, but
- 14:46so much of that was credit union driven and you know, captive driven and
- 14:50a few banks leaving. It'll be interesting to see as the market continues to
- 14:54rebound and you know, win delinquency start to come down, which are not
- 14:58coming down right now, it'll be interesting to see if those lenders come back
- 15:01to the market. Yeah, so that was actually going to be my next
- 15:03question, are you are you seeing the delinquency is kind of just returned to
- 15:07a normal So we're seeing that spike right now, but it's just kind of
- 15:11renormalizing. But for the most part, you know, if you look across
- 15:13the various trade types that we're tracking delinquency, you know, bank, card
- 15:18and mortgage and you know, unsecured lending, et cetera, they're kind of
- 15:22returning to you know, pre COVID levels, which was extremely suppressed. So
- 15:26those are sort of returning to more you know, normal type levels. Auto
- 15:31is a little inflated right now. The auto delinquency numbers that I'm seeing are
- 15:37relatively high, Like the percentage of loans themselves are kind of similar to what
- 15:41the peak was in two thousand and nine. The balances are higher, but
- 15:45in part we also have twice the amount of balances, you know, one
- 15:48point four trillion in automotive loan balances. It was half of that in two
- 15:52thousand and nine, so of course it's going to be higher. To ask,
- 15:56question, yeah, yeah, right ahead, question I answer. But
- 16:02curious with the FICO scores going up is just in your experience, maybe the
- 16:06numbers one should but as delinquencies arising, charge us a rising and revolving balances,
- 16:11debt's going up on revolvers right this one, you think you'll see a
- 16:15natural scores come down. You know, it's interesting because the score increase has
- 16:21been going on for years and years. It's it's not a relatively new phenomena.
- 16:26Like I said, it's been like six points every year since twenty thirteen.
- 16:30We didn't see it come down when the delinquencies declined after two thousand and
- 16:33nine, so it's been kind of continuing to go up. I think the
- 16:37rate of acceleration will probably decrease because you also have to look at that whole
- 16:41you know, the aged mix of the consumer population. And you know,
- 16:45people ask, well, how can scores go up and delinquency increase. It's
- 16:49like, well, the delinquency is increasing in the younger population, which is
- 16:52where the lower scores are and you know your aging population has higher scores.
- 16:57Yeah, yeah, so that I agree with that. I'm curious what you
- 17:02think is there's a lot of I think consumers are more aware of their FCAL
- 17:06score. Now they're more aware, they can go to places and they can
- 17:10say, how do I improve my score? I'm wondering if that's some of
- 17:14it too. It is, We've done a lot of analysis around that,
- 17:17because there's of course there's there's aging, but the awareness of consumer credit.
- 17:22I think every single credit card I have, probably USA included, gives me
- 17:27the opportunity to see my credit score, every single one. And we did
- 17:32a survey recently of consumers asking them do you know your credit score? And
- 17:37universally people were like, yes, I know my credit score. If they
- 17:41didn't know it exactly, they knew the rough range that their credit was in.
- 17:45You know, it is an everyday discussion, which is like when I
- 17:49travel and people ask where I work, I'm very hesitant to sometimes saying because
- 17:53everyone wants to discuss, you know, credit score, how can I exactly
- 17:57vice? But yeah, people are well aware. It is crazy how that's
- 18:00changed, even in my lifetime, from the point where like you would only
- 18:04know maybe as you're going in to apply for credit or if you got the
- 18:07cartage especially right, Yeah, and that's the only time you really would know,
- 18:11but never before you shop for a car. Now. And so we're
- 18:14seeing consumers in general, not not just artment but they're like general population out
- 18:18there. But they're going to say how much what's my score because I know
- 18:22it's tied to my rate? What can I do? Then? And then
- 18:23you see and there's some aggregators out there that are and that they're not banks,
- 18:27but there you go there and they'll help you figure out what you can
- 18:30do get your score to get a better price. Or I have a loan
- 18:33it's at this rate. Now, I had to get a high rate because
- 18:36my credit score was good. What can I do? When can I rEFInd
- 18:37to get them down? So I can rEFInd my rate down. So there's
- 18:41a lot of accuracy that just they didn't exist before. Yeah. Well,
- 18:42they like experience boost, you know, booster, use alternative data boost your
- 18:47credit scores, a lot more consumer education. Yeah, exactly, I want
- 18:51to go back maybe a little bit. Mark. I think you have,
- 18:55especially with the member based at the USA, a lot more connection to uh,
- 18:59you know, their their story and how they interact with the banking world.
- 19:03Are you hearing from them as delinquencies are going up? Like why you
- 19:06know, because we're seeing primer consumers and delinquencies going up. Are there different
- 19:10reasons? Are they they calling in looking for helpers, insights? And pretty
- 19:14much what my coal experiences. Maybe it's just there's some type of a hardship
- 19:17going on, you know, loss of the job, but it's still very
- 19:21good. So it's it's like you had dual income coming in and then one
- 19:25lost their job or it's between jobs, and so it's a short term kind
- 19:29of event. But there's nothing I think out of just like there's any new
- 19:33things that we're seeing out there. I think in the industry now, that's
- 19:36just it's just a regular thing. It's just normal. I think it's again
- 19:37affordability. Everything's expensive, yeah, and so I just everything's more expensive now,
- 19:44and I think that's what's also leading to us seeing delinquency occur in segments
- 19:48that traditionally don't account for the majority of delinquency. You know, your lowest
- 19:52credit scoring consumers will of course represent the majority of delinquency scores work, but
- 19:57we're increasingly seeing them near prime consumer and we're talking like a you know,
- 20:02consumer scores and are six hundred to six sixty. You know, that's kind
- 20:06of middle of the road. They're increasingly representing more of what's going to linkuent
- 20:11and that really started with COVID. Like you would see you know, near
- 20:14prime be five percent of you know, delinquency accounts and now it's like twelve.
- 20:21So that's that's I think where we're starting to see that. And you're
- 20:22starting to see these consumers also use more alternative finance and or you know,
- 20:27like you know, short term loans and hitting you know online kind of those
- 20:32those online loan brokers and such, and you would know more than I.
- 20:34I read a stat was that comes Wall Street Journal that was like sixty percent
- 20:40of consumers or paycheck to paycheck. Yeah, and if that's the case,
- 20:44and with inflation up, one paycheck missed, I mean that's that's a big
- 20:48deal. Yeah. No, we see lots of stats like that. Do
- 20:51I think I've seen that same one or the average household can absorb you know,
- 20:53maybe a three to four hundred dollars or something emergency, you know,
- 20:56they have to fix something ac goes out. I mean that's that's a big
- 21:00event. Right. You can't delay put off the AC to live in Texas
- 21:03in the summer, right, you can't do it. Yeah, And you
- 21:04can't miss a car payment because you need your car to get at the job
- 21:07and you probably have your job. Right. But but I but that's some
- 21:11life event because things. I mean, just look at the cost of repair
- 21:14a car, cost to fix your home. I mean, I got I
- 21:17replaced my AC is like it was almost three x pre COVID. I mean,
- 21:21it's crazy come home from business trip and you're fully stopped, refrigerator stopped
- 21:23working. Yeah. Life is full of them. So you know, we're
- 21:30day one maybe more. If you're involved in the CBA into the conference,
- 21:33what have you guys picked up so far? If you attended other sessions,
- 21:36anything that you're learning. Yeah, I've mostly focused on the AUTO sessions.
- 21:40You know, went to the EV session before ours and then I honestly,
- 21:42I've had meetings. It's been catching up and just kind of getting work.
- 21:48I've been on the AUTO too as well, but I haven't had a chance
- 21:49to go to that one thing. I just thought just the CBA, that's
- 21:52what this is one of the best events out there, I mean, no
- 21:56doubt. I think the other thing is is that the energy here. I
- 21:57think you all, like the folks here that are in the exhibit all,
- 22:02I think energy is up. And it's a tough year. I mean,
- 22:06but the energy is still up, which is good. And for me,
- 22:07it just it just more confirms on we're not the only one. I mean,
- 22:11it's it's it's just it's it isn't and so it's like it's like we're
- 22:15experiencing everybody's experiencing the same thing. So I think it's just it's a whole
- 22:18general just like you learned that like a confirms more confirmation of things. I
- 22:22don't think anything yet. I still still we can still with the conference ahead
- 22:26of us. Nothing new, aha, But some of your stats were all
- 22:29hot. But other than some of that, I mean, like big,
- 22:32like am I missing something? I didn't think we're missing something big. I
- 22:36read a stat last year that auto fraud finance fraud outpaced card and deposit fraud.
- 22:44That was that was a I saw that the industry stat, and so
- 22:47I'm seeing a lot of people talking about fraud here at that that it was
- 22:49always talked about. But I think because in auto lending. I'm hearing more
- 22:52of the auto lenders out there talking about frauds. I think it's been increasing,
- 22:56so I think all those things. AI is probably behind on the fraud's
- 23:00side right to do those type of things, but I think that's one thing
- 23:02I have. I haven't yet to go to that, so but I'm hearing
- 23:04a more interesting attendant of the fraud sessions. Yeah, focus on I think
- 23:08with any tool, like, the bad guys tend to get all of them
- 23:11before the good guys. So it's good that we're able to have some of
- 23:12the I mean the fraud of the industry. Because there was an expert that
- 23:15was talking about it at another conference and the thing that shocking was, it's
- 23:21not the hacker in the basement, it's sovereign nation fraud. It's like it's
- 23:26big yeah, yeah, yeah. Auto is always a little different because it's
- 23:30not like credit card where you're worried about you know, bust out fraud and
- 23:33sure and all of that. It's you know that car is I mean that
- 23:37what didn't make it makes sense you think about it. But the reason why
- 23:40the frosts have moved on from credit card deposits is because it takes I have
- 23:44to do sixty one thousand dollars do sixty accounts to take over a thousand dollars
- 23:48for a credit card. I do one auto loan, and it's so I
- 23:52think the severities higher, frequencies less. But if you can get three or
- 23:56four cars, I mean you're talking, you could be a couple hundre thousand,
- 24:00you know, as a fraudster. So you actually have some involvement with
- 24:04the CBA. I'm sure there's a reason you really enjoy this conference. Maybe
- 24:07you can talk a little bit about it. All the CBA, probably thirty
- 24:11plus years. I think I would not be where I'm at in my position
- 24:15today without the CBA. One is it's just the relationships you forward. You
- 24:18come to events like this, you get to know other lenders. The committees
- 24:21are very strong, I think the committees of the health. And then I
- 24:22think the other piece is I went to the graduate school banking school. So
- 24:26what I love about CBA is I send my teammates to that school because I
- 24:30learned so much from it. Because a lot of us, as bankers,
- 24:33we come up, we're a specialists, and what that school teacher how to
- 24:37do is teach you how to run a bank. So when they're talking about
- 24:41balance sheet and you may be in lending and you don't know what what deposits
- 24:44does? You learn what deposit, you learn how what cecil means? You
- 24:47learn what makes the bank healthy because like a lot of us come up,
- 24:51I'm a collector, I'm an underwriter and product measum in pricing. You don't
- 24:53get that. You may get a little bit exposure across the bank, but
- 24:56it really gets you horizontally and grows. Just that's the And then what they
- 24:59do on I think four banks, the Trade Association, piece of what they
- 25:03do on Capitol Hill for us and all what they do to like help with
- 25:06the legislation that make sure it's crafted in a way you know that that makes
- 25:10sense. Yeah, yeah, I know that those can also be sometimes touchy
- 25:15subjects. But you know, what are you guys seeing in terms of,
- 25:18you know, maybe rate reductions, changes in legislation, anything you're watching out
- 25:22for. Definitely waiting for rates to come down is not going to happening time
- 25:26soon. I think to me, the one of the hot topics is really
- 25:33tied more to the election as far as what direction it's going to go in
- 25:36the impact that could have on the electric vehicle market. You know, that's
- 25:40something that there's a lot of speculation around. You know, goes one direction,
- 25:42EV gets pushed, it goes another direction, and EV is not going
- 25:45to be pushed. So I think there's a lot of speculation around that,
- 25:49and I think that's that's probably the biggest thing. The FEST signaling three rate
- 25:55decreases. I think it's probably been closer to two. Personal opinion. Yeah,
- 25:57I'm just my experience, but I think it will come down, but
- 26:00I think meaningful won't happen till next year. Sure, and they just try.
- 26:03They're trying to balance out because employment is still strong, but it's inflation,
- 26:07right, They're still to balance it out. Yeah, So maybe dig
- 26:10in a little more about the EV, like what what changes do you think
- 26:12that would have further down market depending on the well I think the like I
- 26:17mean, Toyota has already come out and talked about you know, their pushed
- 26:19more towards just pure hybrid and more the hybrid plugins, and I think that's
- 26:22probably more the direction. I think we'll start to see, you know,
- 26:26less emphasis on EV and also, you know, will there be the the
- 26:30you know, the infrastructure, you know, the dollars spent on the infrastructure
- 26:33to truly support where you know thirty forty percent EV rates are supposed to be,
- 26:40and of course what you know for me, I look at the EV
- 26:42market. I'm a little mixed on the EV market in part because I think,
- 26:48yes, you know, increased fuel economy always extremely beneficial, but you
- 26:52also have to consider, you know, today's new car becomes tomorrow's used car,
- 26:56and your subprime borrower is looking for cars and looking for forty ability.
- 27:00And yes, more inventory, prices will come down, but you're still looking
- 27:03at a vehicle that is going to cost more, at least initially upfront.
- 27:07So you know, we've got a large still prime population out there. What
- 27:11are they going to be buying? I think it calates two with gas prices,
- 27:14right, So I mean you do the math how much more I pay
- 27:15on that versus of gases you know, moderate not way after you're paying European
- 27:19rights. That's a different story, right, But I think you do the
- 27:22math, and it takes a while to get paid back. And I think
- 27:25it cold off of the two is saying the same fear as it was it
- 27:27was. There are a lot of incentives out there to do it. But
- 27:30I think also too, is that it's that fear how long is that going
- 27:33to go? The charges are pain in the rear. I mean it's like
- 27:36that's and those are legitim it's just your commuter car, but to be your
- 27:38primary car. Most people, I know, if it's their prima, they're
- 27:41just going back and forth to work. Maybe the Gros story, but not
- 27:44like because you know a long distance trip, you're going to think about it.
- 27:48I mean if people do it, and people do it, but I
- 27:49think for consumers as a whole to embrace it, there's still some things that
- 27:53are holding them back. But the thing I remember was like okase, when
- 27:57the United States went from horse and buggy todmobile. The government didn't force them
- 28:00to go, right, I mean, it had to make economical sense.
- 28:04It was a better product. I get there faster, it was. You
- 28:07know, whatever the cost of maintaining whatever those things were is what drove that
- 28:11consumer to them adopt you know, the horse and buggy. I think it's
- 28:15the same thing here. Yeah, I mean we were running some numbers on
- 28:18it. If you think about it, you know there's two hundred and eighty
- 28:18eight million vehicles on the road. Light light duty, not even including medium
- 28:23heavy. Yeah, and just in the US, and it's only about one
- 28:27one point seven eight percent of households have an electric vehicle and one point five
- 28:33have an electric vehicle and another fuel type. So to the point of it's
- 28:37it's not necessarily the true hybrid of that, the true plug in hybrid,
- 28:41but they're expensive and there's not that many out there. Like when you wanted
- 28:44to get that electric car EV years ago, it was just that you had.
- 28:45You had the Prius, but it was spartan. It's like now then
- 28:48the other ones came out there, they're more luxury now and everything else.
- 28:52But I do think the true the true plug in hybrid, I think I
- 28:55think I think that's where I think this might go. There first, i'd
- 28:59even up better adopt there. But the prices are expensive too there, and
- 29:02you're right, there's not as there's not that many of them. Yeah.
- 29:04So those there's mine and there's like very few. Yeah, those don't seem
- 29:10to relieve some of the pressures we were talking about earlier. On the consumer
- 29:11there's one two electric that are true hybrid. They don't have the distance of
- 29:15a true EV. So it's like that maybe I've seen sixty miles at most,
- 29:19and my memories could be wrong, but I think it's not like three
- 29:25hundred miles and get with the tests or whatever else. So I think that's
- 29:27but the true hybrid if they get longer distance and you had that gash,
- 29:30you have to worry about that from going across the country going long distance that
- 29:33we're about charging. Yeah, And I don't remember the numbers, but I
- 29:37saw somebody presented at another conference recently. They were showing I think it was
- 29:41Cox. They were showing the number of the percentages, like the percentages of
- 29:44households that actually have a garage, so like if you are doing home charging,
- 29:48are you do you have a driveway, do you have a garage?
- 29:51Do you have a place to park to actually charge your vehicle? And I
- 29:53was surprised at some of the very low figures, and I just look at
- 29:57my neighborhood. Of course, I also in a snow so yeah, you
- 30:00know Colorado, ice know, et cetera. But I look at the fact
- 30:04up, I think I am the only person in my entire neighborhood that parks
- 30:07their car in the garage. Everyone else at storage. But my house is
- 30:11also one hundred and twenty years old. I can't accommodate an electric vehicle.
- 30:15I can't charge it. They're cool. I like that. It's just I
- 30:18just it's meat. I'm sidling bug now. But I think about it.
- 30:23But it'd have to be my third car. Yeah, And you know,
- 30:26that's just like the other thing I read. It was I forgot where it
- 30:30was, but it was about apartment comp how many how many they're in an
- 30:32apartment complexes? And then the apartment complex the large communities, the ones that
- 30:37like the post homes and stuff like that, the cost to put a charger
- 30:41in an apartment complex, and it's like they're expensive and and and then even
- 30:45if they charged somebody to charge their car, the payback was a long time.
- 30:48So I think there's look, how many, how many people are in
- 30:52apartments? Yeah? You think you got to thick through those things. Yeah.
- 30:55Is there anything that those OEMs are doing differently to disrupt the buying process
- 30:59to financing experience with the consumer the Yeah, nothing that I've really seen,
- 31:03I think, you know, outside of the captive I still hear some lenders
- 31:07talk about just some uncertainty with financing, you know, EV's I think there's
- 31:11there's always that speculation around battery fear, which I think is for the most
- 31:15part unfounded. You know, you do see instances where you've got lenders who
- 31:19are doing products where there's an additional insurance on the battery as part of you
- 31:25know, as part of the financing. So you do see things like that,
- 31:29But overall, I don't really see that much of a difference when it
- 31:32comes to the EV space versus traditional I haven't either. I think the thing
- 31:37I think that the real legit is is that COSTU and should talk about the
- 31:41cost insure a f one fifty. The cost to ensure EV is up there
- 31:47too. It's higher, it's a higher preme. That's why TEST offers insurance
- 31:51because but then you're going to wonder that's now, but later when they have
- 31:53loss rates down the road, is it going to change? I don't.
- 31:56I don't know. That's that's still uncertainly out there. But I think that
- 31:59having to get that insurance in there. So I think what the automakers are
- 32:01doing nothing that I think the lenders I've seen out that are doing. Yeah,
- 32:05I've heard mixed on that where they are cheaper to maintain, there's fewer
- 32:07mechanical parts, but in terms of repair these Well, if you get in
- 32:12that stamp car, you get in an accident, you're not just taking off
- 32:15the bumper, it's the whole front of the car, right, or it's
- 32:17the battery on top of it, right, So it's six more expensive or
- 32:20repair great. Well, I appreciate you guys joining me today. Any of
- 32:23our thoughts you want to leave us with. I'm just I'm looking for rates
- 32:30come down, please. I think that's probably unanimous sentiment at the comments.
- 32:34But no, I mean it's it's I'm just seeing a lot of positivity in
- 32:37the data. And like I said, the loan amounts are stabilizing, We're
- 32:38still growing, consumers are out there buying, we're financing. It's still plugging
- 32:45away. I think for I think for banks, to think for prime auto
- 32:49finance lenders been two cycles before in my career. I think this is gonna
- 32:52be a tough year. There's more headwinds. We've talked about it today in
- 32:55our conference this morning, but I said more headwinds and tail was But I
- 32:59do see green shoots for next year with rates coming down, inflation coming up,
- 33:05and I think the links will come down to as well. I think
- 33:07that as inflation starts to come down. Think things will improve about that,
- 33:09I do feel, and they'll be pent up demand. So I think for
- 33:12those lenders out there, because people have a love affair with cars, and
- 33:15I think you'll they're there on the sidelines double when those things kind of return,
- 33:19they feel more comfortable. I think. I think for lenders will next
- 33:22year will be a better year. Right and Melenda Mark, thank you both
- 33:24for joining me. Yeah, thank you. I'll start partners with banks and
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