Latest / The Consumer Finance Podcast
Your Problems Come on Two Legs: Managing Consumer Complaints
Please join Consumer Financial Services Partner Chris Willis and his guests, fellow Partner Alan Wingfield and special guest Tom Kline, as they discuss effective consumer complaint management. They'll touch on the CFPB's position on complaint management, the elements, and benefits of an effective complaint management system, as well as the potential consequences of not having a complaint management system in place. They conclude the podcast by providing practical tips for handling consumer complaints.
Alan Wingfield helps consumer-facing clients navigate compliance, litigation, and regulatory…
The skinny
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