Latest / The Real Estate Agent Playbook / How a 22-Year-Old Agent Closed 70 Deals in 12 Months (Online Lead Systems)
Transcript
- 0:00we have the young the mighty Landon bar on uh
- 0:04the channel
- 0:05thanks so much for joining me on the Wolf Pack way
- 0:08Landon how you doing today
- 0:09hey very good
- 0:10very good thank you so much for uh
- 0:13just giving me the opportunity to come on the channel
- 0:15and share a little bit about uh
- 0:17what we do yeah man well
- 0:19you know us Ohio boys
- 0:20we stick together um
- 0:22so excited to uh
- 0:24to dive in so first and foremost
- 0:27we don't want to focus this all on your youth
- 0:30but getting into the business at 18
- 0:33one of the biggest things that people tell me is that
- 0:37I'm young I don't have a sphere
- 0:38none of my friends are ready to buy
- 0:41so talk a little bit about how you overcame
- 0:43maybe some limiting beliefs
- 0:45based on your age and your youth
- 0:47and kind of what that looks like today
- 0:50having closed you know 60
- 0:5370 80 deals in your first
- 0:55you know 10
- 0:5611 months here at EXP at the age of 22
- 0:59yeah so being 22 years old now
- 1:03I think
- 1:03it's a little bit different than the typical agent
- 1:06so when I first joined and still this day
- 1:09when I meet a client at a house
- 1:11they look at me and they ask me
- 1:13one of the first things they ask me is how old are you
- 1:16or they ask me you know
- 1:17or tell me you look like you're 15
- 1:20so that's something that happens quite a bit
- 1:22um
- 1:23but going into it I Learned that
- 1:26you know being young can be a weakness
- 1:28but on the other end of it
- 1:29it can show if I do a good job
- 1:31that I like to hustle and I like to help my clients
- 1:34so when I got licensed um
- 1:37I knew right at the get go
- 1:39that I needed to know everything about properties
- 1:43and I needed to understand that um
- 1:46you know since I'm young
- 1:47I can't be dumb
- 1:48so I Learned everything when it came to properties
- 1:51um and then as well
- 1:53um I built my business on online leads
- 1:56so I honestly
- 1:58don't have a lot of friends that are buying houses yet
- 2:01we're just not at that age
- 2:03so I went right into the online lead route
- 2:06and I Learned everything I could with online leads
- 2:10okay so
- 2:11you looked at something
- 2:12that could be perceived as a weakness
- 2:14and you changed it so
- 2:15you talked about learning everything about a house
- 2:17and selling in the process
- 2:19so give me a couple things that you did
- 2:21kind of in your day to day
- 2:23that allowed you to learn everything
- 2:24you needed to know so
- 2:25you had the knowledge to kind of impress
- 2:29those people
- 2:30that were a little bit concerned about that
- 2:31so it kind of taps into my story with my old brokerage
- 2:35cause that's where I was prior
- 2:37and something he taught me was basically
- 2:41um go inside
- 2:41the house and learn everything you possibly can
- 2:44go to inspections if that's possible and
- 2:47and be there and take notes and learn um
- 2:50you can learn things about properties
- 2:53on simple platforms like YouTube
- 2:56um as well as with other agents so um
- 2:58I wanted to learn everything I could
- 3:00so that I would be qualified to show my clients
- 3:05properties
- 3:06so whether that's learning different types of flooring
- 3:08luxury vinyl plank cabinetry countertops
- 3:12the types of homes the style of roof
- 3:15all of these items on a home you need to understand
- 3:19you know what they are
- 3:20and then you also need to understand
- 3:22the pros and cons of everything so
- 3:25you know heat sources
- 3:27um your style of home is very important
- 3:30especially here in Ohio um
- 3:32especially cause it gets very right so
- 3:35um really
- 3:36just diving into all details
- 3:38and all things real estate is a very important part
- 3:42when it comes to starting
- 3:43and that's what I did yeah
- 3:45and
- 3:45and talk to me a little bit about inspections because
- 3:48you know the
- 3:48the rebuttal to that is well
- 3:50I don't have any inspections
- 3:51did you attend other agents
- 3:53I know your dad's in the business similar to my
- 3:55my dad um
- 3:57how did you go to
- 3:58as many inspections as you possibly could
- 4:00there's inspections happening all the time um
- 4:03there's
- 4:03100 different ways that you could figure that out
- 4:05you can call other agents and say hey
- 4:07I'm new I just would
- 4:08like
- 4:09to have the opportunity to tag along and inspection
- 4:12and just learn um
- 4:13your current brokerage there's deals going on
- 4:16where you can tap in and go to the inspection um
- 4:19and then make sure that you're able to um
- 4:22also look at a report and understand everything
- 4:25in that report so my father was also an agent
- 4:28but we actually got started at the same time
- 4:30a lot of us a lot of people think that he was an agent
- 4:33you know a long time prior to me
- 4:35but we got started the same time
- 4:37and we both did that together
- 4:38we tagged along at as many inspections as we could
- 4:41just to learn what was going on
- 4:44because at the beginning when you get licensed um
- 4:47I think it's just very
- 4:48important to understand as much as you can
- 4:51yep I think that that's
- 4:52that's huge and so as we transition
- 4:55obviously you gained all the knowledge and all of that
- 4:57how did you turn that into instant credibility
- 5:00you know
- 5:01in person when you're talking to these clients and
- 5:03and so on did you have some
- 5:06some go to scripts
- 5:07or how did you show that credibility
- 5:09yeah so yeah
- 5:11I mean go ahead
- 5:12I Learned that when it comes to a showing
- 5:15don't just say hi my name is Landon
- 5:17nice to meet you feel free to walk through the home
- 5:20and let me know what you think
- 5:21I don't do that
- 5:23I was taught to lead from the very beginning
- 5:26when you get the phone call to the showing
- 5:28to the closing so I like to lead
- 5:30I open the door I like to see what I
- 5:33you know tell them what I think
- 5:35show them the flooring show them the types of um
- 5:39cabinetry and things of that nature in the home
- 5:42and let them know the pros and cons
- 5:44so as soon as I walk in that door with them
- 5:46I'm kind of leading everything
- 5:49mm hmm
- 5:51and you know
- 5:52obviously with with the flooring and
- 5:55and with all of the features of the home
- 5:57I mean what do you do when
- 5:59when it's complete you know
- 6:01when it's run down and it's
- 6:03it's rough
- 6:04cause I know you've sold some lower price point homes
- 6:06and and how do you kind of
- 6:08transfer that information
- 6:10that you Learned about the home
- 6:11into opportunity for your clients
- 6:13right so this is where I
- 6:15I think I really build the most trust
- 6:17because I'm meeting clients that I don't know
- 6:20so I enjoy
- 6:22sometimes
- 6:22when the property isn't in the best condition
- 6:25because I can point out to my clients
- 6:27the issues that I see and they instantly trust me
- 6:31because why would a salesman tell me
- 6:34you know this is not good or
- 6:36you know at the end of showings
- 6:37a lot of times I tell them I wouldn't buy this house
- 6:41um so I think when you meet a client for the
- 6:44first time or even somebody you already know um
- 6:47when you have the skill set
- 6:49and you know everything in a property
- 6:52what's good and what's bad
- 6:53point out the bad
- 6:54and that's gonna build a lot of trust
- 6:57so that's one of the common things I do
- 7:00is I point out the good
- 7:02but I also point out the bad yeah
- 7:04so it's almost like you're not selling it
- 7:06you're you're selling them
- 7:08the experience of not being frustrated when haha
- 7:11you know right
- 7:12I I never walk into a showing and think to myself OK
- 7:15I'm I'm a salesman or I'm gonna close on this house
- 7:18I don't do that
- 7:19that's not my mindset when I'm at a showing
- 7:22my mindset is I want to maintain the relationship
- 7:26and I want to help them find
- 7:29a house that fits their needs
- 7:31so my mindset is never that
- 7:34I'm gonna close on a house with them
- 7:35I don't even plan on it really it just kind of flows
- 7:39yep and I think that that's
- 7:41that's a huge thing is
- 7:42a lot of people equate this business to a sales
- 7:45business and really
- 7:46it's a client relationship management business and um
- 7:51the ability to point out things right
- 7:52because with every you know negative in the house
- 7:57there's obviously sweat equity and you know
- 7:59appreciation gains that kind of come with it
- 8:02so depending on who you're dealing with
- 8:03if they are a little bit handy or whatever
- 8:06they can save a lot of money and
- 8:08you know do things on their own
- 8:10so the fact that you're kind of going through it
- 8:11you're attacking it
- 8:12you're kind of building building a list of
- 8:15you know things before the inspection right
- 8:17and people are always like well
- 8:19let the inspectors do that
- 8:20and I'm like well
- 8:21I wanna make sure you know
- 8:22that before my client spends
- 8:24500 to 1,000 dollars on an inspection
- 8:27that there's not something obvious
- 8:28that would be a deal breaker
- 8:29so um
- 8:30that that makes a lot of sense and it
- 8:33it definitely tracks um
- 8:35as you go so as we kind of transition
- 8:39somebody walks in
- 8:40it's an online lead and they just ask you how old they
- 8:43how old you are what is your response to that
- 8:45and kind of
- 8:46how do you turn the tide into this more value driven
- 8:49conversation yeah
- 8:51is that when I'm in the home or whatever
- 8:53I mean sure
- 8:55what the first thing
- 8:56a lot of times they only ask me that when I'm actually
- 8:58when I first meet them in the home
- 9:00and I just pull
- 9:02I pull up and I speak with them and I shake their hand
- 9:05I just tell them I'm 22 years old
- 9:07and I'm from this area
- 9:09and I think that gives them credibility
- 9:10they're a little concerned at first
- 9:12and I've had a lot of clients at
- 9:14at closing tell me we were not sure
- 9:16you know you were 22 years old
- 9:18we were not sure at first when we first met you
- 9:20but by the time I uh am done with the showing um
- 9:24I think I earn respect by um
- 9:27giving them a showcase of my knowledge and what I know
- 9:30yeah um
- 9:30even the other day somebody said
- 9:33how old are you at the end of the showing
- 9:35and I told them I was 22 and they said wow
- 9:38you're doing a great job you're 22
- 9:39I can tell you know a lot
- 9:41so I'm not boasting
- 9:43my accomplishments or anything like that
- 9:47if you have the skill set
- 9:49and you've been in enough homes
- 9:51you will be able to show that client that
- 9:54it doesn't really matter what age you are
- 9:57as long as you can give them uh
- 9:59what they need in a good service
- 10:00yep and I think that's
- 10:02that's super important
- 10:03because you're already meeting them right
- 10:06usually for these online leads
- 10:08it's because they want to see a house
- 10:09you're meeting them at the house
- 10:10you're kind of moving forward with the
- 10:12you know at least a relationship for that one showing
- 10:15and you don't hide behind it right
- 10:17you you just you just say it hey
- 10:20I'm Landon I'm 22 years old
- 10:21like let's let's check out this house
- 10:23this is what I know about it
- 10:25so you're leading with value
- 10:26and you're kind of using that as a way to demonstrate
- 10:29like how far you've come right
- 10:32because 22 years old you should
- 10:34you know be just finishing up college
- 10:36or maybe on your fourth or fifth or sixth year
- 10:38and you're you know
- 10:39three and a half years into a career already
- 10:42and so that's incredible
- 10:44so as the online leads start to come in and you know
- 10:48I asked you this question the other day
- 10:50but of of your
- 10:52you know transactions you've completed this year
- 10:54give me a slight percentage of online leads versus
- 10:58you know sphere or
- 11:00you know past client honestly
- 11:02um this year
- 11:03I'm around 70 deals
- 11:04and I'd say 70% are from online leads okay
- 11:09so we're talking 70% of 70 transactions
- 11:12it's pretty incredible um
- 11:15so obviously you've taken things from
- 11:17from those and gone there
- 11:19so of the 70% kind of what are your
- 11:21your main online lead sources
- 11:23because you know
- 11:24I know there are some free mixed in
- 11:27pay at closed and so on what are what yeah
- 11:29so a lot of people do different online lead sources
- 11:33um what I figured out
- 11:35and what works for me is what I'm
- 11:37sticking to at this time because it works
- 11:39so I do Zillow I do Redfin Realtor
- 11:42Com um
- 11:43I'm now a Veterans United partner and I do Upnest
- 11:47which is um a selling platform
- 11:49a listing platform of realtor.com
- 11:52so I do all of those um
- 11:54like upnest Redfin
- 11:56those are pay on the back end
- 11:57mm hmm um
- 11:58and then Zillow and realtor.com
- 12:01I also pay for buying leads upfront
- 12:05okay and so Zillow
- 12:06you're on the Premiere Agent program
- 12:08not the flex program
- 12:09which is an important delineation for sure
- 12:11um and of like
- 12:13of the 70% how many are Zillow and realtor
- 12:16com like pay ahead and how many are the pay at close
- 12:19I would say 30 30
- 12:2135% are Zillow another 50 15
- 12:2520% are realtor com and then um
- 12:28I guess the rest would be
- 12:30you know pay at closing
- 12:31all right so I mean
- 12:3335 transactions
- 12:35average price points 100 to 200,000 usually yeah
- 12:39um in your area
- 12:41but you're still doing 35 deals with pay at closing
- 12:45you know lead generation and so on
- 12:48but now now that we've kind of narrowed that down
- 12:50just I just wanted to make the point that it's not just
- 12:53Zillow it's not just pay up front
- 12:55half of his deals are coming from
- 12:57you know pay at closing sources
- 12:59which are absolutely free once you sign up
- 13:01so let's let's talk about what the online lead
- 13:04in general looks like
- 13:05and let's just focus on the buy side for now
- 13:08sure so when you get an online lead
- 13:11whether it's Zillow Realtor
- 13:12com or you know Redfin
- 13:14what are your kind of processes there
- 13:17yeah so first of all
- 13:19you have to have a goal
- 13:20you have to know what your whole plan is
- 13:22from start to finish
- 13:23and so when I was at the Zillow Flex team
- 13:26I Learned a lot and I Learned a lot of the data
- 13:29and the data is
- 13:30that your first goal should be to set an appointment
- 13:33that's it so when I'm on the phone with the lead
- 13:36I say hey
- 13:36this is Landon Bar with the XP Realty
- 13:38I see you're looking at 1
- 13:392 3 main street
- 13:41when would you like to see it
- 13:43okay um
- 13:44and then hopefully I can set an appointment from there
- 13:46but usually that's not always the case so um
- 13:49if if not my goal is to uh
- 13:52kind of take care of that lead from the start
- 13:55you don't want to let that lead go dry
- 13:57even for a day or two because by that time
- 14:00the chances of you getting a hold of that lead again
- 14:03are slim to none so nurture it
- 14:06form the relationship off of the bat
- 14:08try to get the appointment but if not um
- 14:10make sure you're following up and
- 14:12and understanding how you can help them okay
- 14:16so um
- 14:17a lot of times these people are just looking right
- 14:20these are some come in as nurture leads
- 14:23which if you don't know what a nurture lead is
- 14:24that's where it just comes in
- 14:26where it has their name and a phone number
- 14:29and that's all you have um
- 14:31some calls primarily with Zillow
- 14:34you have a live connection call
- 14:36so that gets connected to you
- 14:37and you're on the phone with them directly um
- 14:40if it's a nurture
- 14:41you have to make sure that you text them quite a bit
- 14:45um at least 7 times in a week
- 14:47and I think a lot of people don't understand
- 14:50how much you have to text an online lead
- 14:53to actually make it convert
- 14:55um but the gold is in the follow up
- 14:58and you've heard that 100,000 times
- 15:01but it's the truth so setting the appointment
- 15:04or I'm starting to nurture them right off the rip
- 15:07and taking care of myself
- 15:09a year down the road when they buy
- 15:11so that's the first step
- 15:13do you want me to kind of go through the rest of the
- 15:15process you're going through what next
- 15:18so if I haven't gotten an appointment
- 15:19my goal is to get an appointment
- 15:21how do I do that
- 15:22I have to figure out what they're looking for
- 15:24and what their time frame is
- 15:25if I know what they're looking for
- 15:27I'm going to be sending them houses right
- 15:30so that's a one of the main things I do
- 15:34is I make sure I know what my clients are looking for
- 15:36and I send them houses
- 15:38if there's not a house that is on the market
- 15:42um what I'll do is I will text them
- 15:45hey uh
- 15:45James Smith this is Lana Barth
- 15:47XP Realty just scanned the market today
- 15:50and just wanted to let you know
- 15:51I'm looking for you
- 15:52but I haven't seen any houses in your criteria
- 15:55um that way they know that I'm still looking for them
- 15:58and we're keeping that relationship um strong
- 16:02and then the other way is
- 16:05let's say that it's kind of a lead
- 16:07I don't know exactly what they're looking for
- 16:10but I will send them a house
- 16:12and then from there I will see hey
- 16:14what do you like
- 16:15or what do you not like about the house
- 16:17and that way
- 16:17they know that we're kind of just building a rapport
- 16:20and I'm working on figuring out what they want
- 16:23yeah so yeah
- 16:25so when you when you're talking to someone and you know
- 16:29obviously these leads the buyers
- 16:31especially the website based
- 16:32Redfin and Zillow and realtor.com
- 16:34they're looking at a house
- 16:36haha right
- 16:37that's that's how they found your
- 16:38your contact information
- 16:40clicked on your mug shot and decided
- 16:43you know hey
- 16:43we want more information on this house
- 16:46that's kind of how those leads come in right
- 16:47so being able to you know
- 16:51get them into the home what happens if you know
- 16:54talk about your process
- 16:55because I know it's good is if they're like yeah
- 16:58let's go see that house how do you then make sure
- 17:03that's not just a one hit wonder
- 17:05you're going to see the house cause they're lucky Lou
- 17:07how do you then
- 17:08kind of turn that into a nurture situation
- 17:11if they're agreeable
- 17:12because I think that's part of that
- 17:14people don't like fully grasp is like okay yeah
- 17:18they they're clicking on a button
- 17:20they click my name cause they wanna see the house
- 17:22I take them to see the house and then what right
- 17:25how do you not allow them to continue
- 17:27to repeat that process as you
- 17:29you know meet them at the first house
- 17:31yeah you have to impress them at the first showing
- 17:33and you have to let them know
- 17:36that you can show them any house on the market
- 17:38a lot of people think that you just call the listing
- 17:40agent on a listing
- 17:42and you can just kind of realtor hop
- 17:45so I like to let them know
- 17:47that I can show them any property on the market
- 17:49because that's a huge misconception
- 17:52that buyers don't know
- 17:54and then also at the end of my showing
- 17:57I always say this because it's gonna help me
- 18:01learn exactly what they're looking for
- 18:03I always say hey
- 18:05on a scale of 1 to 10 10 being this is the perfect home
- 18:09you know you love this home
- 18:10you're ready to put an offer on this home today
- 18:13where would you rank this home
- 18:15let's say they say 6 okay great
- 18:18what would make it a ten
- 18:20that way they're gonna give me
- 18:22um what they're looking for hey
- 18:23maybe we need a first floor bedroom
- 18:25hey maybe we want a first
- 18:27you know we want a ranch and then okay
- 18:29we're gonna not look at any more two story homes
- 18:32yeah um
- 18:32so I think just doing a good job at the showing
- 18:36making them understand the process
- 18:39making them want to stick with you
- 18:40and letting them know that you are looking
- 18:43for something for them yeah
- 18:45so from there
- 18:47I'm usually able to maintain that relationship
- 18:50and I don't think um
- 18:52many clients um realtor hop after they meet me yeah
- 18:56and so talk a little bit about that
- 18:59like kind of future pacing them
- 19:00when you say you're looking for houses
- 19:03or you're sending them
- 19:04do you set them up on an internal search
- 19:06so you get their search
- 19:08or do you just set them up on an external search and
- 19:10and set them free yeah
- 19:12so you know a lot of Realtors
- 19:15will put them into a system where it'll
- 19:17automatically give them uh
- 19:19houses in their criteria and that's great
- 19:21that's cool um
- 19:23but what I Learned is
- 19:24I think there's a lot more success just doing the work
- 19:27finding them houses
- 19:29and sending it to their text message
- 19:31or however you're gonna do it
- 19:32I personally just send them the house
- 19:34link to their text message
- 19:36I think it kind of builds more of a rapport
- 19:38and let's be honest you know
- 19:40I sell a lot of houses I can do it
- 19:42most realtors can set
- 19:45aside a little bit of time to send their clients homes
- 19:48yeah um
- 19:49so that's what I do personally
- 19:51I think at least on the front end
- 19:53especially like once they've looked at some homes and
- 19:55you know maybe the automations can help but I mean
- 19:59I will tell you that
- 20:01when I'm talking to clients and things like that
- 20:03you know I ask them
- 20:04you know how was your realtor whatever oh
- 20:07I found the house is almost one of the first things
- 20:09always out of there they didn't do anything
- 20:11I found all the houses and sent them to them
- 20:14yeah and they
- 20:15you know that's where realtors just unlock doors
- 20:18kind of comes from so the fact that you're
- 20:20you're doing that as you go forward
- 20:24handpicking some of the houses
- 20:25allows you to make it not super obvious when you just
- 20:29you know or a one off when you just send them one house
- 20:33yeah right
- 20:34and so I think that rebuilds a ton of rapport
- 20:38and go from there so now my question
- 20:41having sold 70 homes
- 20:42what specific systems do you put in place
- 20:45like do you use a CRM and campaigns
- 20:48or how do you keep track of
- 20:50you know
- 20:51the people that maybe you showed a house to and
- 20:54you know it didn't work out the first time
- 20:57yeah so
- 20:58there's a ton of different ways to incorporate
- 21:01your personal CRM I would say
- 21:03do what works for you and be consistent in it
- 21:06of course I have a CRM
- 21:08I think you have to have a CRM
- 21:10if you're a high performing agent
- 21:12so in my CRM I try to keep it super simple
- 21:17I have clients that just hit
- 21:19I put them on nurture
- 21:20a lot of times if it's a lead that
- 21:23you know was not responsive um
- 21:26but if it's a client that is looking at houses
- 21:29I put them on warm
- 21:31okay so I either do nurture or warm
- 21:33I keep it super simple
- 21:35and then I look in my warm sheet every day and I see I
- 21:39and I scan the market
- 21:40and I see if there's any houses on the market
- 21:42that would match my CRM in the warm section
- 21:46mm hmm and and that's what I do every day
- 21:48now in my CRM I also have um
- 21:51like a drip campaign almost where I'm emailing
- 21:54you know my clients that are on a nurture platform
- 21:58you know once a month and things of that nature
- 22:01but for the most part
- 22:02I try to simplify it pretty quickly into nurturing
- 22:06warm and then my warm clients
- 22:08I'm looking for homes yep okay
- 22:11so he's
- 22:12you just have the list you're using your CRM manually
- 22:15like it doesn't
- 22:16maybe the automated campaign of once a month
- 22:19keeping in touch that's that's certainly
- 22:21you know top of mind kind of stuff
- 22:24but obviously
- 22:25if you're everybody that's in warm that's looking
- 22:27you're like okay boom
- 22:28here's some houses um
- 22:30in general like especially with these
- 22:33you know internet leads
- 22:34you're serving certain zip codes for those leads right
- 22:37so I'd imagine you're looking at the market
- 22:39and you see one house
- 22:40and you might send that to a couple people yeah
- 22:43um so outside of that CRM um
- 22:45what other systems do you incorporate
- 22:47or is it just pretty much the getting on to the
- 22:51the online lead platforms and kind of learning those
- 22:54those as you go using their system a little bit yeah
- 22:57I mean honestly
- 22:58a lot of what I do is just with that CRM
- 23:01and I send them to homes I keep it pretty simple
- 23:03that's what's been working for me
- 23:05in the future I might get a little fancier um
- 23:08but at that at this time
- 23:09that is just what I do
- 23:12absolutely and so as say
- 23:16you know say they're in the warm
- 23:17and they just kind of fall off
- 23:19and those kind of things are you doing anything special
- 23:22or do you have one small tip that
- 23:24that you utilize to kind of identify
- 23:27because I would imagine throughout this process
- 23:29especially with online leads
- 23:31of course everyone's like excited
- 23:32they wanna see that house
- 23:33maybe they see another one
- 23:35but then they start to to filter out
- 23:37at what point do you kind of
- 23:39what's a tip that you take from that
- 23:41as far as getting them pre approved
- 23:43or pushing them to the lender
- 23:44what what
- 23:45at what point do you yeah
- 23:46so really qualify them things
- 23:48things happen all the time right
- 23:50we're in real estate um
- 23:52if they
- 23:52decide that they're not gonna be looking anymore
- 23:54something like that I will put them back in the nurture
- 23:57and I still look at my nurture all the time um
- 24:01but when it comes to the pre approval process um
- 24:05I always learn to give them one free lunch
- 24:07and I think that's worked really well for me
- 24:09so like I was saying earlier
- 24:11we're trying to get an appointment
- 24:12we're trying to meet the client um
- 24:15and then from there I'll show them one home
- 24:17and then I will try to get them pre approved
- 24:20and usually I do the pre approval talk
- 24:22at the end of the showing as well so um
- 24:25sometimes they're pre approved
- 24:26but a lot of times they're not
- 24:29you know um
- 24:30and
- 24:30and then we're gonna weed out a lot of people from that
- 24:32pre approval process
- 24:34I think a lot of people don't understand
- 24:36how low conversion online leads can be
- 24:40I think the average is like 2%
- 24:43but it's possible to be a lot higher
- 24:46when I was at the Zillow Flex brokerage
- 24:48I was at 15% which is
- 24:50it was the number one in the state of Ohio
- 24:53in online conversion so the leads can be good
- 24:56but you almost have to
- 24:58think in your head that every lead that you get
- 25:01they're gonna buy a house
- 25:03you can't you can't be negative and think that oh
- 25:06this is you know crap
- 25:07you have to almost brainwash yourself
- 25:09and think each lead you know is going to buy a house
- 25:12and I think that works yep
- 25:15and I mean what
- 25:16would you say your conversion rates now
- 25:17over all of the platforms
- 25:19I know it's not in one place
- 25:20but if you could estimate what that looks like
- 25:22probably 10% yeah
- 25:25so you're maintaining 10%
- 25:26which is way above the average
- 25:28obviously the No. 1 new agent
- 25:30at a brokerage of 80 to 90,000 agents um
- 25:34in your first year here closing 70 transactions is
- 25:37is pretty incredible so as you can see
- 25:39he's moving forward
- 25:40but now he's gaining all of this experience
- 25:43and when he's talking about
- 25:45you know his general sphere still not buying homes
- 25:48right um
- 25:50then we're still continuing this
- 25:53this nurture
- 25:53and you and I have talked a little bit about this
- 25:56as far as you know
- 25:57developing a system for your past clients and
- 25:59and that kind of stuff
- 26:00have you dove into that or brainstorm that
- 26:03and how you think that will look in your simple
- 26:06simplicity kind of state so yeah
- 26:09I think you made me realize that
- 26:11a lot of gold is also in my
- 26:14you know my past clientele so um
- 26:18what I'm doing now
- 26:19and even what you told me a few weeks ago
- 26:22was do annual real estate consultations
- 26:25I've never thought of that um
- 26:27so I've already incorporated into my business
- 26:30where I've met a couple past clients and um
- 26:331 1 the other day
- 26:34I just met her at her house and I just kind of uh
- 26:37maintain that relationship
- 26:39and her son's looking for a house
- 26:41so I I think like you said
- 26:43when you have that past business or a sphere
- 26:46it's very good to maintain that
- 26:48with an annual real estate consultation
- 26:51and I think how you explained it was
- 26:53a lot of people are meeting with their financial
- 26:56advisors quarterly
- 26:57why wouldn't you meet with a realtor once a year
- 27:00just to speak about your biggest asset
- 27:02so that's one thing I've incorporated right away
- 27:05I do Christmas cards as well
- 27:07and a lot of times I'll do a random text
- 27:10and I'll just say hey
- 27:11how's the house or you know
- 27:13I'll just ask them if there's anything
- 27:14I can do for them so yeah
- 27:16I think making those connections for sure is is key
- 27:20and again like when I'm doing annual reviews
- 27:23some people still are like
- 27:24oh you know
- 27:25we're not selling you know
- 27:26whatever because they're so
- 27:28the client is so used to just the shotgun CMA
- 27:31like here's your value now
- 27:33they can hop on any internet
- 27:34real estate site and figure out an estimated
- 27:37value of their home and so being able to you know
- 27:41get in those conversations always leads
- 27:44I get more referrals from those meetings
- 27:47as you will too
- 27:48then you know actually selling that house
- 27:51haha cause it's true
- 27:52especially in our market right now
- 27:54I don't wanna sell a house for 2 years
- 27:56that I helped someone buy
- 27:57cause that means something went poorly in their
- 28:00their life or experience so right um
- 28:04that's a key piece of that and to develop referrals
- 28:07but you're also just providing value
- 28:09and for somebody who has at least 100 hundred and 50
- 28:13200 past clients already at the age that you're at
- 28:17like
- 28:17this is an absolutely massive piece of the business
- 28:20because everybody kind of runs in the similar packs
- 28:24right if you get a first time home buyer
- 28:26it's likely that they have a few first time home buyer
- 28:29friends right
- 28:30that are maybe not to that point or you get a
- 28:33a move up by our starting families
- 28:34well families hang out with families and
- 28:36and as as families grow
- 28:38we need bigger houses so really cool uh
- 28:41piece there and I'm excited to see kind of how that
- 28:44continues to grow because if you turn
- 28:46each one of those 200 deals into one
- 28:49or two or five referrals over the life of your career
- 28:54you know eventually when your sphere is ready
- 28:56you won't have to be on those online
- 28:59yeah hundred percent so
- 29:01so that's really cool so um
- 29:04as as you know
- 29:06somebody who's
- 29:06who's made it who's wrote the book at this point um
- 29:10what is one thing that maybe was your aha
- 29:14moment with converting these online leads
- 29:17that new agents might not figure out
- 29:19without the volume that you've done
- 29:22yeah so I listened to my mentors
- 29:24and I applied it to my business
- 29:26and at first I didn't know if it was true or not
- 29:29but I think following up with clients
- 29:32once I started to realize
- 29:34maybe six months in from getting consistent leads
- 29:38I realized holy cow
- 29:40what they were telling me was right
- 29:42but then also on top of that
- 29:45and I think this is one of the most important things
- 29:48is just making relationships
- 29:51my old broker uh
- 29:52he taught us
- 29:54just focus on making long lasting relationships
- 29:58and the money will follow
- 30:00and that is what happened
- 30:01so you know
- 30:03like you said earlier I don't think
- 30:06you know we're salesman
- 30:07I think we're in the industry to make relationships
- 30:10and help people and I've been able to help honestly
- 30:15hundreds of people already find their home
- 30:18and they've had amazing stories
- 30:20so I think helping people and
- 30:22and building those relationships
- 30:24is probably the most important thing
- 30:28yep and I think that removes the salesy piece right
- 30:31that you I don't see myself as a salesman
- 30:34in fact I've been quoted several times to say
- 30:36I've never sold a house right
- 30:38it's it's all about the relationship
- 30:40matching the needs and you know
- 30:43coming through for for the desires of the client
- 30:45whatever those look like and
- 30:47you know the house is
- 30:48the house there are dime a dozen
- 30:51we can find
- 30:51a house that's not gonna disappear off the market
- 30:54you know quickly now
- 30:56but even when it was disappearing
- 30:57the next one would come up shortly thereafter
- 30:59and so I think really dialing down
- 31:02that relationship without the sales piece
- 31:04and not having you know
- 31:05to to make that next sale to
- 31:07to be on the you know
- 31:08put food on the table is a huge advantage
- 31:11and I think sometimes early on
- 31:14especially like we get that lead
- 31:16and it's almost like
- 31:16we have to trick them or convince them
- 31:18right to buy a home
- 31:20where if you operate from abundance
- 31:23that one person may never buy a house
- 31:25but the five to 10 other people that
- 31:27that they're running with may right
- 31:29and so if they can have a really good experience
- 31:31and you're there and you do the extra work for them
- 31:33even though maybe it doesn't come through
- 31:36honestly is a thing and so a lot of people say
- 31:39you know they have to be pre approved
- 31:41they have to be this they have to be that
- 31:43like if I get the chance to be in conversation
- 31:46and in flow with somebody who is
- 31:51you know
- 31:52wanting to buy a house
- 31:53and then something doesn't work out
- 31:55people are like well
- 31:55that's a waste of time no
- 31:57it's not because I'm focused on the relationship right
- 31:59and so talk about how you know
- 32:02you've turned one of your clients into most
- 32:05who's that one like
- 32:06golden client that has given you multiple referrals
- 32:11um do you have a story like that
- 32:12or do you have anyone that you can think of that's like
- 32:15that's that's an A plus
- 32:17you know client in my book
- 32:19yeah I think there's several
- 32:20and I've had several clients that um
- 32:24have helped me sell multiple properties of theirs
- 32:29and I think all of that just builds from
- 32:33having that trust and not having
- 32:36like you said
- 32:37being desperate for a sale right off of the gecko
- 32:41and having patience and just understanding that
- 32:44you know if you maintain that relationship
- 32:47ultimately they're going to buy something
- 32:49and it will be through you
- 32:51if you just maintain that relationship
- 32:53and have some patience
- 32:55mission breath is just a terrible thing
- 32:58it's just a terrible thing
- 32:59so I've had I've actually had several clients
- 33:02where they referred me to their family
- 33:04and their aunts and uncles and um
- 33:07I've had several showings where I met them
- 33:10I didn't require pre approval
- 33:12and they never bought a house from me
- 33:14but their aunt or uncle did
- 33:16yep so
- 33:17I think just always
- 33:19carrying yourself with that honesty and
- 33:23and just building a proper relationship with them will
- 33:26uh give you plenty of referrals in the future
- 33:30yeah and I think it's all perspective right
- 33:33if you show a house to somebody
- 33:34that doesn't ever end up buying well
- 33:38you already said right here
- 33:39like your No.
- 33:411 path to success was learning everything
- 33:43about the house
- 33:43getting the experience about showing a house
- 33:46and all of that at the very least
- 33:48if the relationship goes nowhere at the start
- 33:51off the jump
- 33:54then you at least gain that experience
- 33:56and you can take that experience to somewhere else
- 33:59right or I could have shown that better or whatever
- 34:02and it boggles my mind that young agents
- 34:05who typically have not young
- 34:07but newer agents who typically
- 34:09have a little bit more time on their hands
- 34:11unless they're working a part time job
- 34:13which is a whole other conversation
- 34:15do not like practice
- 34:18and get experience
- 34:21using the tools that we have to use every day right
- 34:25setting up a showing running through the MLS
- 34:27knowing how the MLS works
- 34:29lock boxes how to show a house appliances
- 34:32cabinetry flooring
- 34:34all of those things combined
- 34:36you can get experience just from having a conversation
- 34:39right
- 34:40and if you say something that sounds dumb or stupid
- 34:44and we've all said it where we're like
- 34:45well I just blew that one right
- 34:48I had this opportunity and I just went for it
- 34:51and that's not what they wanted right
- 34:53they weren't picking up what I was putting down
- 34:54and so um
- 34:56talk about that talk about how
- 34:58you know every
- 34:59every instance
- 35:00and every mistake or non closing relationship is
- 35:06has transitioned into you know
- 35:08something more for your business
- 35:09even if it's not a closed transaction
- 35:11yeah that's great
- 35:12cause you hear about all of my wins
- 35:14right but there's a lot of losses on the back end
- 35:17there's a lot of rejections and a lot of nos
- 35:19but and you've heard this a lot too
- 35:21but every no is gonna lead to a yes
- 35:24and so I've Learned
- 35:26I've had so many different situations with showings
- 35:30and phone calls and cold calls
- 35:33where it didn't work or something wasn't right
- 35:36or I wasn't educated on the matter
- 35:39but I made sure that after that
- 35:41I tweaked it or I improved that
- 35:43and so there's
- 35:44there's so many different things that can go wrong
- 35:47but that
- 35:48I think you should just take that as a learning lesson
- 35:51and just learn from that
- 35:53and don't make that mistake again
- 35:55so I think that's absolutely right
- 35:58and a lot of agents that are winning a lot
- 36:01I think they're also losing a lot
- 36:03but they're making they're making those tweaks yeah
- 36:07I mean you gotta get the reps right
- 36:09I think as humans
- 36:11we think we're all so different and even as agents
- 36:13we think oh
- 36:13we're we're all different
- 36:15we're all bringing the same
- 36:16but I mean
- 36:17you can attest to this in the online lead world
- 36:20I mean
- 36:20how many real different conversations have you had
- 36:24right there's probably 10 base conversations
- 36:27that you just have over and over and over again
- 36:30and it's not because you're like just a script robot
- 36:34it's because people say the same things right
- 36:37they say the same things when they meet you
- 36:39like you said you've developed a
- 36:41you know kind of move on script for you know oh
- 36:46you're young how old are you right
- 36:49like boom
- 36:49let's go I'm 22
- 36:51like let's go inside notice it's not I'm 22
- 36:55I'm the No. 1 new agent at this brokerage
- 36:57I'm doing this I'm doing that
- 36:58because you mentioned it's not about your accolades
- 37:01it's about the actual knowledge
- 37:02because they don't care how many homes you sold
- 37:04granted it comes into play and it probably shows
- 37:08um but as we
- 37:09we kind of move
- 37:11move forward and talk about the brokerage
- 37:13and the opportunities now
- 37:14because now
- 37:15you're starting to get into a little bit more outreach
- 37:18with agents and wanting to partner with agents
- 37:21which you are able to co sponsor with Landon and myself
- 37:24actually you don't even have to co sponsor
- 37:25because Landon is my organization
- 37:28so you can sponsor under Landon
- 37:29and have access to both of us
- 37:31if you do you can book a call on our agent
- 37:33Wolf pack.com or you can uh
- 37:36reach out to Landon on on that
- 37:37but just make sure you mention this interview
- 37:40um so I make sure you get connected with Landon
- 37:42um but with that said
- 37:44the transition from a more traditional brokerage
- 37:46over to EXP why do you think at your age especially
- 37:50it's such a valuable place to grow your business
- 37:54well
- 37:54I think EXP is one of the fastest growing brokerages
- 37:57you know out there
- 37:59there's a lot of training that young agents can have
- 38:03I think there's 40 hours of training on EXP a week
- 38:07but then we also in our Wolf Pack
- 38:10Carbon Collective community have Monday
- 38:12Wednesday Friday training
- 38:14and so there's a ton of information that you can um
- 38:17access and implant yourself to
- 38:19that will help you grow faster than other brokerages
- 38:23and and all of these agents that are in our community
- 38:27they want to grow and they want to help each other and
- 38:31um that's that's a super important factor is because
- 38:35you know my old brokerage uh
- 38:38the problem with that is you
- 38:40you know
- 38:40people don't really want to help each other as much
- 38:42there's a withholding of information
- 38:45because what benefit do I have of sharing my wins
- 38:50with my competition whereas with EXP Realty
- 38:54we all win
- 38:55we all wanna help each other and we all wanna grow
- 38:58so it's a perfect um
- 39:00perfect opportunity to start and learn how to grow
- 39:04yep and I think the geographic restriction
- 39:06is a huge part of that now
- 39:08it's not like within our family
- 39:09we wouldn't you know
- 39:10work together and help each other grow
- 39:12with the competition you know in our specific market
- 39:15but myself being in Colorado
- 39:17you being in Ohio you know there's no haha
- 39:20I'll tell you how whatever you know
- 39:22and and the way it's set up is is different
- 39:24we all can win together
- 39:25but I think the geographical restriction of the Ma
- 39:30you know break and mortar office
- 39:32leads to some of that kind of angst and so on so um
- 39:37as we kind of wrap up if you had to start over tomorrow
- 39:41you're 20 let's say 21 years old right
- 39:44so last year if you had to start over
- 39:45what would your first 30 days look like
- 39:48uh where would you go
- 39:49talk a little bit about what you would subscribe to um
- 39:52as far as some of those pay at lead closings
- 39:54yeah so first 30 days
- 39:56I would be doing what I did at the start
- 39:59I would access online lead platforms
- 40:03because those are leads that you can access
- 40:06and those are people that are looking at homes
- 40:08so I would plug myself into Zillow
- 40:11realtor.com
- 40:12Redfin and then any other outside referral platform
- 40:17if you don't have a lot of money at the start
- 40:20I would do a a program like Redfin for example
- 40:24or Upnest
- 40:25where you pay out of your commission on the back end
- 40:28just so you can have these conversations
- 40:31meet these people and get in the home
- 40:33so I would plug myself into that
- 40:35I would be consistent every single day
- 40:39um
- 40:39that's also something that a lot of agents aren't doing
- 40:42is they're not being as consistent as they need to be
- 40:45and they're looking at all the shiny objects
- 40:48instead of focusing on a couple solid routes
- 40:51so I'd be focusing on online leads
- 40:54and then I would be meeting local professionals
- 40:57whether that's in inspectors uh
- 41:00you know service providers contractors
- 41:02lenders
- 41:03and I would be trying to have as many conversations
- 41:06as I possibly could have because at the end of the day
- 41:09a lot of people ask other realtors
- 41:11how many conversations are you having a day
- 41:13and they say you know maybe one and that's a problem
- 41:17so I would be having as many conversations
- 41:19as I possibly could have and I would be
- 41:22trying to grow that online lead platform
- 41:25because I think that's one of the fastest
- 41:28ways to grow a business as a new agent
- 41:31so that's what I would do yeah
- 41:33and I think those conversations boil down to education
- 41:36or lead generation right
- 41:37I always say leads are just data points
- 41:40if it's not a conversation
- 41:41it's not gonna take you anywhere
- 41:42so having as many conversations as possible
- 41:45and at first it might be three conversations
- 41:47with people in the industry right
- 41:49that you're you're working at getting in front of
- 41:51but you're taking that knowledge
- 41:53and so that when you do have
- 41:55the conversations with others
- 41:57you can kind of
- 41:58you know go from there and and get to that point um
- 42:01so what um separates young agents who win fast
- 42:07from those who kind of stall out
- 42:09and maybe give up and and give back back into
- 42:12you know the working world or kind of give up on
- 42:15on the dream of being their own boss
- 42:18I've seen it a lot already and they just
- 42:22they have so many different ideas
- 42:23but they don't execute it you know
- 42:26and once again
- 42:27they're looking at all these shiny objects
- 42:29but they don't put their head down
- 42:31focus on a couple of platforms that work
- 42:33and stick with it
- 42:35they don't give it enough time either
- 42:37they might give it a month
- 42:39a month's probably not long enough
- 42:42you need to stay consistent and find an avenue
- 42:46find a niche that works for you
- 42:48and don't stop doing it so that's
- 42:51that's a huge issue
- 42:53that I see with a lot of new agents
- 42:55is that they
- 42:56they only give it a month or something of that nature
- 42:58and then they go on to the next thing
- 42:59and then they go on to the next thing
- 43:01and I think that's the worst thing you could do yeah
- 43:05I think there is definitely a lack of execution right
- 43:08because no matter where you're at
- 43:09you have realtor boards
- 43:10you have people that are providing education
- 43:12but we go to these big conferences
- 43:14or we go to these trainings and these seminars
- 43:17but we we fail to execute we fail to plug in right
- 43:21people pay hundreds of dollars to go to conferences
- 43:23and things like that and they try and take it all in
- 43:26they try and implement everything
- 43:28where every single day if you take one thing
- 43:31and implement it into what you're already doing
- 43:34I think that's absolutely massive
- 43:36so developing that habit stack like Landon mentioned
- 43:40getting into a CRM and every single warm lead right
- 43:43every single person he's been in a home with he's
- 43:47he's just making sure he's touching base with them
- 43:49with a piece of value like he said
- 43:52he come they come to him from
- 43:54you know looking at homes
- 43:56so they wanna find a home right
- 43:59so we have the ability to understand that
- 44:02see maybe a deal coming on or whatever
- 44:05and sending that home to them personally
- 44:07in a different format than just an auto email right
- 44:10if they can unsubscribe from the email
- 44:13maybe we're not you know
- 44:15doing our our due diligence on the front end
- 44:17now once you get down the road and you need that system
- 44:20and you can use your website
- 44:21or you can use your MLS
- 44:22and you can kind of keep an eye on the back end
- 44:25yes that's
- 44:26that's all great and it will work
- 44:28and I'm sure Landon will get to a point where
- 44:30he needs some of that assistance
- 44:32but as for now he's doing 70 80
- 44:3590 deals in a year and he still has time to send
- 44:38send his clients handpicked properties
- 44:41which you know
- 44:42is a testament to the execution
- 44:44so Landon thanks so much for popping on
- 44:47you're amazing tremendous success
- 44:50well uh
- 44:52well spoken about your trajectory
- 44:55and kind of the simplicity of what you've done right
- 44:58everybody can do exactly what you do
- 45:00get education
- 45:01plug into some online lead systems that work uh
- 45:05create you know
- 45:06pillars and focus on those
- 45:08but where can people follow you
- 45:10where can people find you if they have any questions
- 45:12yeah um
- 45:13find me on Facebook Instagram
- 45:15YouTube my name is Landon Bar
- 45:17and you can find me there and reach out
- 45:20alright northwest really just northern Ohio
- 45:23the yeah
- 45:23there's a decent amount of uh
- 45:26real estate over there so Landon
- 45:28thanks so much please reach out to Landon
- 45:30connect with him and uh
- 45:32follow along for his journey cause it's certainly uh
- 45:34only just beginning