Payment Plan Customer Stopped Paying? What to Do Before an Installment Plan Goes Sideways
You sold a $1,500 program on six payments of $250. Payment three fails, and a week later they're still logging in. Do you shut off access, let it slide, or send an email you'll regret? Nothing shady happened. It's just a payment plan going sideways.
In this Business Fire Drill, attorney Tamsen Horton covers:
The Alarm: failed charges that never get fixed, customers who want out halfway through, chargebacks on payment four, and the "I thought $497 was the total" confusion
Reacting or Responding: why "just this once" waivers and instant lockouts both backfire
The DRILL applied to installment…
The skinny
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