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Barry Jacobson — Building a Service Culture
Barry Jacobson shares how leaders can build a culture of excellence by creating a clear purpose, modeling the right behaviors, staying connected to people, and paying attention to the details that shape every customer and employee experience.
Takeaways:
• Define a purpose people understand and use
• Build connection before focusing on the transaction
• Train for consistency across every customer interaction
• Learn from mistakes without losing momentum
• Make small details part of your culture
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The skinny
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