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BETWEEN SESSIONS – What’cha gonna do when the chips are down?
Between sessions is when Dr Audrey reflects on what has been going on during the week – and this week what happens when you can’t do any more? “The Chips are down” is a term more commonly used to describe a time things aren’t going well, BUT it’s original meaning is – when you’ve done all you can (the chips are played) now what? And when it comes to customer service, while it might not be your fault – it could well be your problem to solve. What happens when things have gone awry – and often out of your control – is often the time we – and brands – show their metal!
About the Show
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