Bonus Episode: Patty Hayward: Bold Ideas Transforming Care through Tech
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This episode was taped live at the ViVE 2025 conference in Nashville, Tennessee.
About This Episode
Patty Hayward, General Manager of Healthcare and Life Sciences at TalkDesk, shares how personalized AI communication in healthcare is becoming reality. In a groundbreaking partnership with Epic, TalkDesk is transforming healthcare contact centers from cost-driven call hubs into vital parts of the care team, integrating support directly into electronic health records and empowering agents to guide patients with empathy and precision. Hayward dives into this evolution and makes a…
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