Episode 450: Does your bank do digital onboarding?
This episode reviews a blog post from PCBB titled “How many minutes does your digital onboarding take?” Digital-only banks are landing 4 out of every 10 new checking accounts. Is your bank offering customers digital online account opening? If so, how long does it take to open an account? What is the customer experience like? Some ways that banks can improve this process include 1) Prioritize speed, 2) Investigate where your friction points are in your digital opening process, 3) Use instant digital verification, 4) Avoid detours, 5) Streamline instructions, 6) Conduct test with real people…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.